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[Specter]

i can not speak as to chri's whereabouts or his schedule per se but the man is incredibly busy.
he does not live in the office, and as part of his job has to do extensive travel at times... and as part of keeping everything together and running smooth too.
he may have forgotten your letter, hey may have been out of the country (which one is anyones guess   ) try a new letter, new topic to get his attention.  i don't know what he uses for his e mail but sometimes ongoing topics get marked a wierd way and can easily be bunched in with read stuff and overlooked.  i know ive done it enough times.

yes they ARE answering e mails but it can take a few days currently.  they just now, are getting back to a normal routine, and as such, don't quite have a dedicated office team set up yet to handle letters / calls etc. give em a little bit

Aaron

[mawfia]

i can not speak as to chri's whereabouts or his schedule per se but the man is incredibly busy.
he does not live in the office, and as part of his job has to do extensive travel at times... and as part of keeping everything together and running smooth too.
he may have forgotten your letter, hey may have been out of the country (which one is anyones guess   ) try a new letter, new topic to get his attention.  i don't know what he uses for his e mail but sometimes ongoing topics get marked a wierd way and can easily be bunched in with read stuff and overlooked.  i know ive done it enough times.

yes they ARE answering e mails but it can take a few days currently.  they just now, are getting back to a normal routine, and as such, don't quite have a dedicated office team set up yet to handle letters / calls etc. give em a little bit

Aaron

The main reason why I brought up Chris is that someone else posted about who to contact for parts and service.  Even though I have very few posts on this forum, I have been viewing this site for a while and looking at the threads I have not seen anyone respond as a representative of Energica.  I have actual communication with Livia, Stefano, and Chris by phone and email.  Aaron, based on your responses unless you work for Energica, it does not appear that you have ever spoken to anyone working at Energica.  I see many comments about Energica staff travel, answering emails, and level of activity, but what is this based on if you have never met or spoken to these individuals.  As of April of 2025 the office in Mooresville, NC was registered as the primary address for Energica Motor Company, INC in the USA. 

Since my vehicle is under warranty, most states require the vehicle owner send written notification to the manufacturer of a needed repair.  Energica also requires the owner notify the manufacturer that repair is needed.  I think Energica owners would like to know that if you email Energica they will respond in a timely manner.

[Specter]

I am not an employee of Energica therefore i have no rights to talk officially on behalf of the company OR the employees.  Also, since I don't know if you are one of those whiney pain in the ass customers that everyone wishes they could avoid, I am not at liberty to discuss my rapport with them and potentially throw them under the bus concerning you.  so instead of saying, oh yes, so and so is here, here's how to get in contact with them.  i'll give you general info so that someone who IS a genuine employee can assist you in a proper manner and form.  They are busy, sometimes they overlook things, sometimes you have to remind them a time or two.  Since you know relatively nothing about me, and my interactions with them, as you correctly stated, we'll leave it at that.

They are busy and they'll give your issue all the attention it deserves.
Thank you
Aaron

[mawfia]

I am not an employee of Energica therefore i have no rights to talk officially on behalf of the company OR the employees.  Also, since I don't know if you are one of those whiney pain in the ass customers that everyone wishes they could avoid, I am not at liberty to discuss my rapport with them and potentially throw them under the bus concerning you.  so instead of saying, oh yes, so and so is here, here's how to get in contact with them.  i'll give you general info so that someone who IS a genuine employee can assist you in a proper manner and form.  They are busy, sometimes they overlook things, sometimes you have to remind them a time or two.  Since you know relatively nothing about me, and my interactions with them, as you correctly stated, we'll leave it at that.

They are busy and they'll give your issue all the attention it deserves.
Thank you
Aaron

Aaron you are contradicting yourself.   "I am not an employee of Energica therefore i have no rights to talk officially on behalf of the company OR the employees" then state "They are busy and they'll give your issue all the attention it deserves."

Aaron I am just trying to help fellow Energica owners like myself.  I own an Energica, do you?  Also can you provide more useful information on how owners can get in contact with someone for parts and serivce.

[smithy]

Also can you provide more useful information on how owners can get in contact with someone for parts and serivce.

Since Energica has been "out of business" world wide over the last year or so, (hoping they will return to normal soon) there is basically nobody to contact regarding parts and service....There may be a few small service centres who will help with bike servicing etc...but parts availability and general servicing for most people has been essentially non-existent.

I live in Australia and the one and only service agent we had in the whole country is now out of business as far as Energica is concerned.....so where do we go for parts and service..?? Parts have not been produced over the last year or so as far as we know. There may be a small amount of fast moving spares in some countries but certainly not in Australia....Good luck finding hard to get parts or getting your bike serviced when there isn't a dealer in a country as big as Australia. 

Smithy.

[mawfia]

As far as the USA, dealers were limited in their ability to assist following the bankruptcy, but the manufacturer has maintained a presence even until now.  Each owner's situation is different i.e. was the bike under warranty, location, and type of repair needed.  Emailing Energica I was at least able to get a response from the manufacturer last month to cover the obligation of notifiying them.  I mainly did this in case warranties are extended and they require proof we made an attempt to contact them.   I think this highlights the relationship between dealerships and the manufacturer.  In the event no dealerships are available in your area after the resurgence, you may have to work with the manufacturer to resolve your issue.

[Specter]

Ive said constantly that Energica USA is still open and doing business.  If they had to ship something overseas, i am sure they would if it was possible.  They have answered e mails that i have sent to them, however sometimes it takes a few days.

there are posts here where they sent techs out to places to work on peoples bikes, even during the shutdown, and / or worked with them as they were able to, to fix their problems, so yes, they are doing what they can, when they can, with what little they had to work with.

did they fix every problem, no of  course not, they were not allowed to buy any major parts or do any major service while the whole mess was going through the courts.  That is by order of the judge, not by them. 

their service person, has posted here many many times trying to help people with their needs through the months as well. IMO he is not married to this forum though, and has no 'obligation' to answer every question that comes up.  Things they are not able to fix, due to whatever reasons, they probably stayed silent on, rather than have to hear the subsequent tantrum, and you guys suck, etc etc that happens when you tell someone, sorry you are on your own at this time.

Energica has said they are back, they are ramping back up, trying to get their customer service back on track, to please be patient, and reach out with your current needs, and they will do what they can to help. 

does that mean you are going to get a singing telegram from the CEO... umm  no.

does this mean they blew you off.  again no, but, they did have problems with their servers for a bit, so there is a chance your request got lost, misplaced...

try contacting them again.   their website appears to be back up and their e mail should be back up too.   

also remember, they have probably several months of e mails they have to go through, and knowing them, they are not just going to 'highlight all and delete'  so that may take a little time too.

currently their website appears to be bare bone, as they get everything back up.  remember with a new company,somethings you can't just 're open' the old stuff, it's all 'new' so all new stuff has to be redone.

it appears sales@energicamotor.com  is an e mail to get in contact with them for the time being.
give that a try see if it works. 
ill see if i can get find contact info for them to post.

Aaron

[mawfia]

Ive said constantly that Energica USA is still open and doing business.  If they had to ship something overseas, i am sure they would if it was possible.  They have answered e mails that i have sent to them, however sometimes it takes a few days.

there are posts here where they sent techs out to places to work on peoples bikes, even during the shutdown, and / or worked with them as they were able to, to fix their problems, so yes, they are doing what they can, when they can, with what little they had to work with.

their service person, has posted here many many times trying to help people with their needs through the months as well. IMO he is not married to this forum though, and has no 'obligation' to answer every question that comes up.  Things they are not able to fix, due to whatever reasons, they probably stayed silent on, rather than have to hear the subsequent tantrum, and you guys suck, etc etc that happens when you tell someone, sorry you are on your own at this time.

try contacting them again.   their website appears to be back up and their e mail should be back up too.   

also remember, they have probably several months of e mails they have to go through, and knowing them, they are not just going to 'highlight all and delete'  so that may take a little time too.

currently their website appears to be bare bone, as they get everything back up.  remember with a new company,somethings you can't just 're open' the old stuff, it's all 'new' so all new stuff has to be redone.

Aaron

Aaon I am not sure if you missed my previous question but was wondering if you own an Energica bike and what has been your personal experience with repairs and parts for your motorcycle since you mentioned receiving emails from them.  With your extensive use of third person it is hard to tell how you are so knowledgeable of what is going on with the company since you have already stated you have no communication with the current staff and don't work at Energica.

Also just like they renewed registration for their primary business address during the bankruptcy, their website has always been up and running.  I am not going to post Livia, Stefano, or Chris' emails to avoid them being targets of web crawlers but with a Google search their emails can be obtained or just message me.

[Pard]

Use the search function and you will see that Aaron is a super user of Energica products and has had his bike serviced by Energica USA, recently. 

[Grauteufel]

Is Aaron truely a super user of Energica products? I hear he hasn't even got the full set 

I think we all just have to accept that Energica died, and if the necromancers in Italy and Singapore are going to be able to work their magic and bring it back to life, we have to have a little patience.

The international company hasn't had any formal operations for most of the year and any support able to be rendered in that period has been by the grace of the individuals still out there fighting on behalf of us owners, so cutting them a little slack so as not to burn these precious resources would be a nice thing to do.

Of the three names being thrown around, I believe only Stefano is still part of the manufacturer, with Livia stepping back to CRP and Chris being a hero doing what he can with what the US has access to.

[Specter]

Grauteufel:
Stefano and Chris have been running the EnergicaUSA side of things in San Francisco, and instrumental in the goings on to get the whole bankruptcy thing settled down and a solid plan moving  forward, what's our next steps, etc.  They are still with the company, and the USA side, is their baby   TBH those two were the heart and soul during the ordeal and pretty much the only activity the judge allowed was the US market.

with that they are / were very busy, they have to goto Italy for meetings, and corporate and legal bullshit, maybe not so much Chris but Stefano.
chris on the other hand has to go here and there taking care of other stuff.  They had to do what they had to do and go where they had to go to keep the lights on, and keep what support they were able to provide, continuing.  Then there was the job of finding a buyer for the place, proving to them that YES it IS worth saving, look at everything we have, look at everything we are doing, look at how loyal our customers are, we can't just let that die, and they did a magnificent job of that too!!

When you consider it was two people holding the whole fort down on the us side, doing pretty much everything, answering e mails was not exactly a top priority when you are trying to save the company and were out of most parts and couldn't help anyways!

you are absolutely correct in saying that we should be thankful for everything they have done for us, and realize that no the universe does NOT revolve around us, no matter how much we want to pretend it does!

currently they are bringing everything back up, they as you know, have moved ports of operation, so that threw things into turmoil.  Slowly they are coming back online and getting everything back to where it was, and ask in the meantime please be patient.

they understand that the customers ARE top priority right now and that fixing all the broke ass bikes out there now, is their top priority,   With this, have asked everyone, please let them know what bike you have, and what parts you need, so they can get going right away on that to get the parts needed to get the bikes back on the road.  I posted a form they have on google docs to communicate what you need, and you can also contact them on their Facebook / Instagram official Energica pages as well.

and you are right, i am a total dirt bag.  A poser and kook i think is the surfer term for a fraud 

i do not have an SS9, so know absolutely nothing about the brand

The SS9 is something ill have to figure out a way to work into.  would love to have one but with the experia, hmm man, that would be a shitty morning every morning, trying to figure out which of the two id want to ride.... then once that one was picked, bounce it off the ribelle to see who i want to ride.  ill just end up what i do now, take a few rides a day, on different bikes.  deliveries are the Experia, back and forth and romping fun the ribelle, and track fun the ego.   ive flat spotted the wheels on the ribelle dragging, so.thats probably not going to work well on the track so probably keep the ego mostly track only with occasional romp on the road and the ribelle for street racing.  as mentioned in another thread with someone with much more experience than me, the experia on the track, is not optimum so ill keep her just a smooth sailing bike, ie the beer hauler

Aaron

[Dryer667]

I was talking with Chris via email last week. He has been helpful with diagnosing a recent issue and sending parts. It sometimes takes a few days to respond but I understand he is doing all that he can.

[vasculopath]

Anyone got any parts yet, or feedback after filling out the form?

[chisquare]

No reply to my request for a spare rear brake line, so I had one made from scratch in Switzerland. The part itself was reasonably priced at about 380 USD, but the total cost came to over 1,100 USD. Still, totally worth it to have my SS9 back on the road.

[Specter]

color me stupid but.  back in my navy days, i did some work in the hose shop, making various hoses / tubing for fluids.  Also in the power plant, swagelock we'd make all our lines to length, and tubing, bending it every direction imaginable to hook part A up to port B.

yes it's thin line, 1/16 inch maybe 1/8 for larger apps but why so expensive for brake line?  Shit, the raw material is 6 dollars a foot for stainless braid, capable of holding 5k psi or more, plenty for brake lines, very durable and can safely handle the brake fluid.  i get it labor and all but that price is just crazy.

Aaron