and now they want $39K to get my bike back.
A bit expensive for some simple warranty work
How can they try to charge you for “warranty work”?
Sorry to hear about this… I was really hoping that things had worked out for you.
I spoke with Richard in person about your case last summer - I was in Hollister getting a new seat on my Energica - wandered back to the LM shop.
I asked him what happened to Apollo’s bike - he answered, “It was just a bad cell in the battery pack”. Like it was no big deal - easy to fix, end of story.

Please review the bill, try to understand the work done, and the charges.
Ho-lee shit. That's just about the silliest invoice I've ever seen, comical even. If I saw that and didn't know better I would assume it's either a joke, made up hours from a child who has no idea what they're doing, or some sort of "we do this to follow procedure and keep track of hours but you won't actually be charged for it" kinda thing. While I'm glad they're thorough it doesn't take 4 hours to inspect a bike and find those repairs. And testing after repairs is part of the repair procedure, and for the work that was carried out 14 hours is ridiculous. Hell if they built a whole bike from scratch it doesn't even take that long to test. Even one hour for that testing carried out would be generous.
As for the battery, ignoring the fact they said it would be a free replacement, are those 42 hours spot welding hundreds of 18650s by hand (I know that's not what they use, just trying to rationalise)? No it can't be, even that wouldn't take that long. Are they including the time to mine the ore, process it, and assemble each cell? And for the 24 hours to test it I assume they assembled the pack with empty cells and had to wait for them to charge, fully discharge it, and then recharge it. Multiple times.