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Messages - mawfia

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1
Energica / Re: Hope for Energica?
« on: October 23, 2025, 01:04:00 PM »
Quote from: Specter on October 23, 2025, 03:45:45 AM
Ive said constantly that Energica USA is still open and doing business.  If they had to ship something overseas, i am sure they would if it was possible.  They have answered e mails that i have sent to them, however sometimes it takes a few days.

there are posts here where they sent techs out to places to work on peoples bikes, even during the shutdown, and / or worked with them as they were able to, to fix their problems, so yes, they are doing what they can, when they can, with what little they had to work with.

their service person, has posted here many many times trying to help people with their needs through the months as well. IMO he is not married to this forum though, and has no 'obligation' to answer every question that comes up.  Things they are not able to fix, due to whatever reasons, they probably stayed silent on, rather than have to hear the subsequent tantrum, and you guys suck, etc etc that happens when you tell someone, sorry you are on your own at this time.

try contacting them again.   their website appears to be back up and their e mail should be back up too.   

also remember, they have probably several months of e mails they have to go through, and knowing them, they are not just going to 'highlight all and delete'  so that may take a little time too.

currently their website appears to be bare bone, as they get everything back up.  remember with a new company,somethings you can't just 're open' the old stuff, it's all 'new' so all new stuff has to be redone.

Aaron

Aaon I am not sure if you missed my previous question but was wondering if you own an Energica bike and what has been your personal experience with repairs and parts for your motorcycle since you mentioned receiving emails from them.  With your extensive use of third person it is hard to tell how you are so knowledgeable of what is going on with the company since you have already stated you have no communication with the current staff and don't work at Energica.

Also just like they renewed registration for their primary business address during the bankruptcy, their website has always been up and running.  I am not going to post Livia, Stefano, or Chris' emails to avoid them being targets of web crawlers but with a Google search their emails can be obtained or just message me.

2
Energica / Re: Hope for Energica?
« on: October 23, 2025, 02:53:40 AM »
As far as the USA, dealers were limited in their ability to assist following the bankruptcy, but the manufacturer has maintained a presence even until now.  Each owner's situation is different i.e. was the bike under warranty, location, and type of repair needed.  Emailing Energica I was at least able to get a response from the manufacturer last month to cover the obligation of notifiying them.  I mainly did this in case warranties are extended and they require proof we made an attempt to contact them.   I think this highlights the relationship between dealerships and the manufacturer.  In the event no dealerships are available in your area after the resurgence, you may have to work with the manufacturer to resolve your issue.

3
Energica / Re: Hope for Energica?
« on: October 23, 2025, 01:02:34 AM »
Quote from: Specter on October 22, 2025, 11:16:39 PM
I am not an employee of Energica therefore i have no rights to talk officially on behalf of the company OR the employees.  Also, since I don't know if you are one of those whiney pain in the ass customers that everyone wishes they could avoid, I am not at liberty to discuss my rapport with them and potentially throw them under the bus concerning you.  so instead of saying, oh yes, so and so is here, here's how to get in contact with them.  i'll give you general info so that someone who IS a genuine employee can assist you in a proper manner and form.  They are busy, sometimes they overlook things, sometimes you have to remind them a time or two.  Since you know relatively nothing about me, and my interactions with them, as you correctly stated, we'll leave it at that.

They are busy and they'll give your issue all the attention it deserves.
Thank you
Aaron

Aaron you are contradicting yourself.   "I am not an employee of Energica therefore i have no rights to talk officially on behalf of the company OR the employees" then state "They are busy and they'll give your issue all the attention it deserves."

Aaron I am just trying to help fellow Energica owners like myself.  I own an Energica, do you?  Also can you provide more useful information on how owners can get in contact with someone for parts and serivce.

4
Energica / Re: Hope for Energica?
« on: October 22, 2025, 11:00:12 PM »
Quote from: Specter on October 22, 2025, 06:51:07 PM
i can not speak as to chri's whereabouts or his schedule per se but the man is incredibly busy.
he does not live in the office, and as part of his job has to do extensive travel at times... and as part of keeping everything together and running smooth too.
he may have forgotten your letter, hey may have been out of the country (which one is anyones guess :)  ) try a new letter, new topic to get his attention.  i don't know what he uses for his e mail but sometimes ongoing topics get marked a wierd way and can easily be bunched in with read stuff and overlooked.  i know ive done it enough times.

yes they ARE answering e mails but it can take a few days currently.  they just now, are getting back to a normal routine, and as such, don't quite have a dedicated office team set up yet to handle letters / calls etc. give em a little bit

Aaron

The main reason why I brought up Chris is that someone else posted about who to contact for parts and service.  Even though I have very few posts on this forum, I have been viewing this site for a while and looking at the threads I have not seen anyone respond as a representative of Energica.  I have actual communication with Livia, Stefano, and Chris by phone and email.  Aaron, based on your responses unless you work for Energica, it does not appear that you have ever spoken to anyone working at Energica.  I see many comments about Energica staff travel, answering emails, and level of activity, but what is this based on if you have never met or spoken to these individuals.  As of April of 2025 the office in Mooresville, NC was registered as the primary address for Energica Motor Company, INC in the USA. 

Since my vehicle is under warranty, most states require the vehicle owner send written notification to the manufacturer of a needed repair.  Energica also requires the owner notify the manufacturer that repair is needed.  I think Energica owners would like to know that if you email Energica they will respond in a timely manner.

5
Energica / Re: Hope for Energica?
« on: October 21, 2025, 10:41:39 PM »
Quote from: Specter on October 20, 2025, 02:31:27 AM
Chris is still there, and working his ass off to keep the company going.

Try reaching out again,  energica recently sent out an e mail to all asking what parts are needed to keep bikes running so they can concentrate on what people need first as they restart operations.

you could also try a separate thread here, chris tends to lurk and reach out when he can help.


aaron

Have you or anyone else been able to get a response from Chris via email lately.  We started a conversation about ways to fix my motorcycle but after a couple weeks have not heard anything.  I decided to send letters to the offce in Mooresville and Modena in case someone else has taken on the responsibility.  I also completed the Energica Resurgence Program questionnaire which was good to see.  I am interested in seeing if there will be a warranty extension to cover the period of unavailability for existing owners. 

Before I forget...shout out to Ed Cook in Austin at AF1 Racing.  Hope you are still around and part of the Resurgence.

6
Energica / Re: Hope for Energica?
« on: October 19, 2025, 05:23:00 AM »
Quote from: Grauteufel on October 13, 2025, 06:27:56 PM
Is there a sales contact for Energica US? I’m fishing for some bits, I tried eone/rob and failed but maybe that’s on me.

I purchased a new EVA Ribelle RS beginning of 2024.  Shortly after the bankruptcy one of the wires in the ignition switch broke.  After two attempts with dealerships to fix realized the only way to fully repair the motorcycle is replace the ignition switch which requres the part and access to the software to program the ignition due to the keyless FOB.  Following the announcement about the new ownership I started reaching out to Energica to get the bike repaired.  I found out Livia Cevolini is no longer the CEO of the company in Italy, but possibly Stefano Benatti whom I have worked with before to get the manufacturers certificate of origin.  Livia was nice enough to respond and forward my situation to Chris Paz. 

So of the three people, two appear to be still actively with Energica but I have only been able to get a response from Chris who I am not sure still works there because still waiting on a response about repairs.

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