I have been happy enough with the two PT Zeros that I have owned, a 2014 and 2018 model. It is a heavy sucker, placed in a poor location for the best handling, but they haven't caused me any problems. However, if I had to do it again I wouldn't buy the PT. Now that I am getting older, it makes the bike tough to push around my garage. Dropping 50 pounds from that high location would make the bike much less top-heavy handle and steer better, plus not buying it does save a lot of bucks. However, at the time I was fascinated by Zero's claimed 455K battery pack life.
Only get the power tank if you need it for the extra range or you're better off without it. My 2017 Zero SR has the power tank and it was handy back in 2017. Today, there are countless more J-plugs in the areas I ride to (I charge it at 8 KW with external chargers) especially new free-to-use ones between here and Auburn, CA (Verdi, Truckee Airport, Truckee Town Hall, Colfax, NV City). These new free-to-use J-plugs make the range less important than it was seven years ago.
And if the bike falls over good luck trying to get it back up. I recently installed the crash bars on mine which should make it a little easier by not falling so flat to the ground.
See here.-Don- Reno, NV