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[frank_b]

Assumption is the mother of all f*

It is indeed Energica fault and bad communication with the customer.....

To me it is pretty obvious what has happened there and I have strong doubts it's actually Energicas fault. ....

Nobody other then Energica and that dealer are knowing what happend so guessing what happend is meaningless.

The facts are:
Manufacturers will not communicate with customers directly. Other then some simple questions about the product.
When you hava problem with a product the dealer is the way to go.

And when there are legal problems this also the way to go.
It sucks when you are the customer and you have a problem with the dealer, but thats it: a problem with the dealer.
He has to offer you the solution, or momey back or CoC.
How he solves that is not your problem.
disclaimer: Thats the law in my country (Netherlands) check it for your country, may not be the same.
In my case Honda was the first to remind of that law.

[ALCLCF]

Smells fishy...

My recent experience...Energica sent the paperwork to my dealer before sending the bike to speed up final delivery. Ofc after a month and a half I'm still waiting on public servants in my country.

[sazs]

I also don’t want to speculate about the dealer and Energica. The bike goes back to the dealer for money back.

I agree with frank_b. Manufacturers don’t want to talk to their customers directly and Energica is not different from others.