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I also don’t want to speculate about the dealer and Energica. The bike goes back to the dealer for money back.

I agree with frank_b. Manufacturers don’t want to talk to their customers directly and Energica is not different from others.

Very hard to tell what's really goin on in the background. sasz, would you share some more details?
What document are you seeking to receive? the CoC?
Did you buy the bike new from that dealer? => He should be able to hand over all documents that are required to get it registered
Or used 2nd hand? => then most probably it was already registered...
What do you know about the bike's history? Was it legal property of the dealer or of Energica?
Who is your contract partner? Sounds like the dealer is, but let's make sure...
What makes you think the dealer has to take back the bike? In most European countries, once a deal is done it is done. A dealer may take the bike back, but legally he doesn't have to. Unless properties of the bike or other warranted attributes are not as mentioned in the contract.

Yes, this is CoC I am waiting, the bike was bought from the ex-dealer as a new demo bike which was never registered, I believe it was property of the ex-dealer, but I don’t know. Part of the delivery was registration or the registration documents, but the ex-dealer was not able to provide either registration or the documents for over 7 months, all the time saying that Energica is delayed. From talking with our local registration authorities I understand  that requesting CoC from the manufacturer directly is usually not a problem and a common procedure, so I took contact with Energica and all the story. Fair enough to mention that I was in contact with Energica right after I bought this bike and they where kind enough to send user manual and never mentioned issues with this ex-dealer.

Registration was part of the contract, so hopefully I should be able to return this bike.

I am not saying that Energica is braking the law or doing something suspicious, they have their reason to do what they did. Just the way how they communicated (or not communicated  and the 2 other points Ive mentioned earlier are not making me loyal customer to this brand .

Just thought to share my bad experience with Energica main office. According to the forum it looks like you are lucky with the dealers in the US, but the main office doesn’t give a hope.

I need some document related to my Eva bike from Energica which is required by the registration authorities in Norway. Given that there is no more dealer in Norway anymore, I took contact with the main office. Their answer took almost a month and the funny part is that they have refused to send this document to me.  Their reason is that they have a conflict with the previous Energica dealer in Norway and therefor they don’t want to send anything and moreover, they refuse to communicate to me further. I think that was cheaply done from Energica and mixing-up their relations with partners and customers wasn’t the best idea. It looks like they are in some sort of revenge, but instead of taking it with their dealer they decided to play it on the customer.

So all in all I think Energica bikes are OK, but given my experience of communication with their main office, this is not a brand I will buy and wouldn’t recommend to anyone.

I hope you guys have a better experience.

Thank you Demoni! I did 12 full turns clockwise from nut turned completely counterclockwise. My weight is 96kg.

Thanks! Will try it out.