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I am curious to know; what dealer?  The dealer where I took my fxs last summer seemed to be pretty dis-enchanted with Zero maintenance processes.  i.e. the dealer technician is helpless without the factory connection.  They had no problems with selling them, but all of the time-consuming logistics involved with connecting to the factory in a different time zone made a simple process extraordinarily difficult.  I would not be at all surprised to learn that it was my dealer.

It is parked in the corner of my garage.  730 miles from the nearest part of Georgia.
 Actually, I have ridden it about a dozen times since it came back from the dealer.  I have discovered that if I apply throttle very slowly the first time I take off, it seems to operate without issue until the switch is turned off.  It is an interesting motorcycle, but it needs a new home.

Here is my experience.  Everything here is purely my opinion and may be right or it may be wrong, but this is the story from my point of view.

At the request of the dealer. I took my FXS to him, July 20, 2020.
August 21, 2020 the dealer told me Zero had finally been able to connect to my bike and they believed that it needed either a controller(~$1500) or motor(~$3000), but we had to wait for Zero to have a meeting the following Monday to decide for sure.  Not being able to make an immediate decision, based on the diagnostics report does not give me a feeling of confidence in Zero.  It feels to me like they are just guessing and wanting to throw expensive parts at it in the hope that something might fix it.  Somehow it had been determined that commissioning or alignment wasn't the problem.
August 26, 2020 I picked the bike up from the dealer and paid them $160 for their time (Actually, that was a low price for the diagnostics effort on their part.)
At that time, the dealer told me it had been decided (by Zero) that a new motor was needed.  Because of its age,(2016) the bike is no longer covered under warranty.  So,,, now I have a bike with 1707 miles on the odometer that Zero says needs a $3000 motor replacement.  It does not make good business sense for me to spend the additional money on a bike that I paid $4500 for when I bought it.  Rather than spending more money on the Zero, I have invested the $3000 in a beautiful Honda CRF230L that has 1450 miles on it.  It will be reliable and will serve me for many years and, if it breaks, I can fix it myself!!!!!! 

What have I learned?  A used Zero might look like a good deal, but if it breaks, you might have a very expensive pile of useless junk.  BUYER BEWARE!!!

Actually, I just got off of the phone with Zero customer support and I'm sure I was smiling.  They are GOOD!  I got all of the service history, registered myself as the current owner, confirmed that it is probably nothing more than timing/alignment/commissioning.  I also learned that Zero says they have NOT BEEN CONTACTED by the dealer about the bike.  They will be calling the dealer tomorrow morning to try to expedite the service work.

So,,,,,, If it works the way it should, I'll be right here "eating crow" and, hopefully learning to contribute to the forum.  Many thanks to all of the people who have been trying to help. 

Well, then name the dealer.

Neither we nor Zero can know which dealer is being a twit about it unless someone stands up and says.

-Crissa

That information was in my first post in this thread.

I really don't care whether the problem is at the dealer or at the factory.  I blame Zero for allowing someone to be a dealer if they don't have the resources to do the job.  I have mentally written the "zero" off as a bad decision on my part, and have continued to enjoy my operating and repairable motorcycles.  I know of at least two sales that this situation has cost Zero, so, actually, Zero is paying.

Use that space to install a "fuel injection" system.