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Messages - belac

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1
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance
« on: November 20, 2019, 03:02:10 PM »
Thought i would post an update.

The dealer went out of business,  saw it on the news and about shit myself. I wasn't  able to reach anyone to find out how to get my bike back. Luckily Zero did something  right, they contacted me to let me know they had recovered the bike and scheduled a time to drop it off at my house. I am glad they were able to step in and get my bike back.

The battery and wiring harness were replaced. As I suspected the dealer did not store it properly,  the plastics are now ridiculously faded, they looked practically  brand new when i dropped it off. The battery got down to 20 something  percent,  Zero says its fine. The dealer also somehow broke loose my heated grip on the throttle  side. It would just spin, had to improvise  with a cable tie until i can take it off and re-glue it. The A box on the lcd which i think is a trip odometer just says "error 0000". It seems to run ok, been commuting  since i got it back (they dropped it off in Sept.).

In my attempts to get the bike back before i heard they went out of business i had filed a lemon law complaint outlining the gross incompetence  and said i was open to negotiating but i also asked for a replacement  or refund as described in the state law. Zero responsed a number of  weeks later and tried to say the delay was my fault and basically told me to pound sand.  To say i was disappointed and frankly pissed off that they had the gall to try to blame me would be  an understatement.

I was excited about the srf as it looks like it would be a good bike but i would essentially  be saying this company's  behavior is acceptable by purchasing  any more of their products.  What do you guys think?

2
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance - poor warranty support
« on: August 03, 2019, 04:20:05 AM »
I dont know if i happened to mention what the issue was. A dead battery and bent pin whee it plugs in so Zero approved replacing battery and replacing wiring harness. Unfortunately those two simple items are to much for the dealer or Zero to manage. It is now about 8 months and still no bike.

3
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance
« on: June 18, 2019, 04:56:56 AM »
i wanted to give an update on this.

I dropped the bike off at the dealer on JANUARY 5th. After numerous attempts to get information from them and getting no response they finally got back to me said they were waiting for parts. After another ridiculous amount of time had passed they said i could pick it up. I went down there to pick it up, the date, MARCH 9th! I go to pick it up and checked the pin in their parking lot. They had done absolutely nothing! Left it with them to get that replaced. After multiple emails, numerous excuses and empty promises i still have no bike. I am talking with a lawyer as i dont see what other options i have. At this point i dont even know if i want to keep it once i do get it back, f***ing ridiculous!!!



4
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance
« on: January 05, 2019, 01:07:56 PM »
I wanted to mention th as t I was able to get the logs using an older version of the app.

Thanks for all the help everyone.

5
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance
« on: December 06, 2018, 10:50:53 PM »
it was crashing during the download, usually around 64-67%

I checked the filesystem as well but nothing was saved.

I dont have an iphone

phones used:
S8
Note 9

6
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance
« on: December 04, 2018, 11:25:06 AM »
i found that plug for the electrical portion, i thought there might basically be a plastic box that would be placed there for storage if nothing else if you were only using one.

i have tried probably 8-10 times to get the logs on multiple phones, app always crashes. i will give it a few more tries though.

The front connector is the one that is damaged so i think i will have to leave the battery in the rear position. The plug didnt seem very secure makes me think its going to just pop off.

Thanks for the link.

7
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance
« on: December 03, 2018, 10:11:42 AM »
i tried another phone and the app crashes on it as well when i try to get the logs.

I did discover the root cause though which is good.

The front battery was completely dead and has been for who knows how long. The connector in the battery bay has a damaged pin. I tried putting battery in the rear position and plugging it in but the bike was unresponsive. I need to research to see if i can just plug in with an odbc ii cable or similar to access the logs. I would like to have a copy of them before i hand it over to the dealer.

When running on a single module, if i wanted to take the dead one out, is there a dummy battery you put in to fill the space? seems like if it was open it might let water get in where it usually doesn't; but since i am only on one i would like to take out the dead one so i'm not hauling around 40lbs of dead weight until i can get it fixed/replaced.

8
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance
« on: December 01, 2018, 09:20:32 AM »
Quote from: domingo3 on November 30, 2018, 04:31:03 PM
Quote from: belac on November 30, 2018, 03:24:24 AM
sorry for the delay. the day i had the issue i think it was around 45ish degrees F.

Today i rode into work, which is only 14 miles, about half on the freeway. i couldnt get over 55 for most of the freeway portion, it briefly got up to 60 on a slightly down hill portion. By the time i got the work i was at 24% and it was at 100% when i left. I believe it was around 45F this morning too.

Not only does it seem like the top speed is much slower than it should be the range also seems much more reduced than what i would expect. Its like its behaving as if it only has a single battery module.

I tried to download hte logs via the app and it crashes at about 64% for bike only and battery logs.

To give you a solid comparison, it was 39F in my garage yesterday morning and 32F outside.  Started at 100%.  Mile 0-1 at about 35 MPH.  Mile 1-8 between 65 and 85MPH, mostly about 75 MPH.  When I got off the highway at mile 8, SOC was 77%.  At work at mile 9.5 SOC was 75%.  The return trip was slower due to traffic (30-65MPG) and temperature was about 40F.  Got back into the garage with a total of 19.3 miles and SOC 55%.  In summer, I'd make it back from the round trip with about 70% left.

My 2018 FXS has about 10% more capacity, but beyond that, I wouldn't expect a difference between model years.

I'd suggest trying the app again, just the bike logs first, since it's much faster.  I don't know the bluetooth version, but the range is not very good.  That hasn't bothered me, because I just leave the phone sitting on the bike when I connect.  Sometimes the app crashes, but often if you try again either right away or after the next ride, it will download properly.

If it's anything more than a loose connection on a battery module, I think you'll be best off taking it back to the dealer sooner rather than later.

Do you know if you have the latest firmware?
i dont see the version of hte firmware listed in the app but maybe if i can get the logs it will say. The dealer updated my firmware about a month ago.
if you are not on the newest i wonder if there is an issue with the latest release. is it possible to roll back?

9
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance
« on: November 30, 2018, 03:37:00 AM »
I am not very impressed with the app.

anyone know what version of bluetooth, i would have expected better range. i have to be within about 10 feet of the bike to connect.

10
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance
« on: November 30, 2018, 03:24:24 AM »
sorry for the delay. the day i had the issue i think it was around 45ish degrees F.

Today i rode into work, which is only 14 miles, about half on the freeway. i couldnt get over 55 for most of the freeway portion, it briefly got up to 60 on a slightly down hill portion. By the time i got the work i was at 24% and it was at 100% when i left. I believe it was around 45F this morning too.

Not only does it seem like the top speed is much slower than it should be the range also seems much more reduced than what i would expect. Its like its behaving as if it only has a single battery module.

I tried to download hte logs via the app and it crashes at about 64% for bike only and battery logs.


11
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance
« on: November 27, 2018, 07:25:47 AM »
using custom with everything maxed. also switched to eco and sport, no change.

12
Zero Motorcycles Forum | 2013+ / Re: 2017 fxs - cold weather performance
« on: November 27, 2018, 04:03:35 AM »
fyi - it has the latest firmware

13
Zero Motorcycles Forum | 2013+ / 2017 fxs - cold weather performance
« on: November 27, 2018, 03:46:38 AM »
hello,

i recently purchased a 2017 zero fxs for commuting (seattle) and a little offroad fun. I had test rode the S but they didnt have an fxs at the time. I have been riding it around the neighborhood and getting used to it a bit before i start riding it to work.  I was riding yesterday and thought i would briefly see how fast i could go. I could not go over 45mph!  it was at maybe 40% charge and i read that when its cold and lower state of charge power is reduced so i charged it up and tried again yesterday and i could not go over 50mph. this is a pretty big deal. i am ok if it takes longer to get up to speed but to be unable to even do hwy speeds makes it essentially useless to me. is this behavior expected? I have been trying to find anything specific about cold weather performance but everything from Zero is extremely vague. 

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