ElectricMotorcycleForum.com

Update:

I been going back and forth with Zero customer service department and they covered the claimed, it was a small claim $150, other than that that is it... they did not help me contacting the authorized dealership and help me the customer and owner with adjusting the warranty coverage period.

IMO I think it is pretty bad customer service... I was expecting Zero to contact the dealership, make them pay for this claim and any others (hopefully I don't have a more problems). I will adjust Zero's warranty system and matched it with my purchase date giving me the customer/owner a full 27 months warranty, that technically will expire on September 2019... a few months from now.

But...NO.. Zero's customer service washed their hands of the problem.... and pass it to the customer/owner to deal with their Authorized dealer... what a shame.

Like I told Zero, i will keep riding my motorcycle... enjoying it every chance that I get... but having doubts and really thinking about NOT buying a second Zero for my wife. An issue that will cost nothing to Zero (the dealer will pay for the claim) ... its potentially costing Zero a new motorcycle (my wife's) and a dissatisfied customer/owner.


I will post dealership information sometime next week... I have to contact them directly... I have been out of town... and I was hopping that Zero will do it.

I understand the difference between the demonstrator and non-demonstrator coverage ... my point is that I was purchasing a NEW (non-demonstrator) motorcycle... and the dealer or paperwork did not disclosed that it was a demonstrator. For almost 2 yrs I thought I had a non-demonstrator model until I needed a repair covered by the warranty.

My suggestion to other owners is to double check with Zero using your VIN number the type of coverage that you still have. 

At this moment I don't want to share the name of the authorized dealer, Im still waiting on the sales manager to call me back with an update. I also emailed Zero today asking them if they offer extended warranties and if they do, have the dealer purchase one to cover the gap in insurance.

I purchased the motorcycle 7 hrs from my house... out of state... the sales tax and registration was not paid at the dealer. I received a Bill of Sale, and next to the VIN number it has NEW, I think this will be the location where DEMO or something similar should be written.

It also had zero miles on it at the time of purchase, so I never thought it was a demo. On their website it was not disclosed that it was a DEMO. All information provided by the sales person, manager and finance office stated that it was NEW.

I will keep posting information as I receive it.

In one of the emails that I sent to Zero I stated that Zero needed to contact this dealership and fine them, or correct the problem, but customer service said it was a dealer issue not Zeros. I think this type of problems is something is going to affect more Zero than the dealership... gaining trust on Zero and new technology is not easy and hopefully Zero will do more ...and not let us owners fix this type of problems.

The only reason that I found out that I have a "demo" was that issue with the front brake... and that the other authorized dealer filed a claimed and it was denied due to warranty expiration.

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To answer the brake problem....I was riding the motorcycle a couple of months ago and noticed that the front brake was not as responsive as it usually was, and luckily I was able to use the rear brake fast enough to bring the motorcycle to a full stop before entering a busy intersection. After pumping the front brake lever several times to improve brake fluid flow it did not help. I was several blocks from my destination and had to ride the motorcycle very slow until I got to my destination. A couple of  persons that work with me helped me and we were able to move the motorcycle out of the way… since I could not use the Zero Brake Lever Lock to keep it from rolling down the sidewalk.

My wife picked me up and I came back to my work place with a trailer to pick up the motorcycle… I didn't want to ride it without an operational front break.

I don't have with me the invoice from the dealership that fixed the problem... but will add more info later to help solve future problems.

Wow, it's hard to believe a demo bike could sit around for a year and a half with no test rides!

- Was there a total lack of buyer interest for 18 months? not sure...  found it online at an authorized dealer, it was listed as part of their inventory.
- Did the dealer keep it in the back the whole time? maybe...but this dealership is big with several models for sale at the time of purchase.
- Did the dealer categorize it wrongly as new? not sure... I think maybe they are getting demo models from Zero at a discounted price, then selling them as new... mine had only 2 miles.

- Did Zero categorize it wrongly as a demo? Seems more likely than the above things. This was Zeros answered ..."We have reviewed our internal systems and confirmed the motorcycle with VIN#XXX5827 was sold as a demonstrator."

Some research of paperwork should resolve whether it's the dealer's mistake or Zero's. ... Yes, working on it.

- The responsible party should maybe eat cost of repairs through Oct '19 to avoid a small claims case. I received a email from Zero today... " As a goodwill gesture in this instance, we are going to go ahead and cover the cost of the brake repair."

- If you paid full retail for a demo you should get a refund of the price difference. I did not paid full price, the listed price online minus a little that we negotiated over the phone... this dealer is 7 hrs from my home.


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Do you know if Zero offers extended warranties? I going to request some type of extended warranty to cover the gap.

Also, do you have a contact at Zero that may help me with warranty issues? I been dealing with Aaron (customer service), he help me with the claim (Thanks)... but no luck so far with the warranty.

I finally decided to update the firmware on my 2016 DSR, I was hesitant for a while... a lot of members were/are having issues after the update... but rolled the dice and did it. The good news.. it feels the same... it was working great IMO before... so for me no change is good... but with a newer version... I think is 53 now.

I download the logs to confirm the update, before and after the dealer update. I had 40 now 53.

What is the other thing that I need to check if it was updated? BMS?

Thanks.

Agreed... so far most of the riders are having problems after the update... no need to do it. Thanks.

Can you undo an update? if it is... might be worth it.. to have it working the way it was before the update.

Read it.. thanks. LOTS of good info... but still not sure on "if I should top if off every time that I ride?" most of my rides are short, maybe 20% to 30% round trips... so Should I charge it every other ride? will it help the overall life of the battery and motorcycle?

OK.. rode it a couple days ago... now is 78%.

I would like to know if it is good to charge and top off the battery every time I go out for a ride. I been doing it,  but if it is down to 78% and I'm planning on riding for a short time, maybe another 20% to 30%, should I wait until the battery is down to 40% or 30% to top it off? is this bad for the battery?

Just trying to understand why is not a good choice to storage the bike for a long period of time at 100% and if toping it off after every ride is a good practice or not?