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Tech Help / Re: Troubleshooting a 2018 DS 13.0 possible issue
« on: January 12, 2019, 09:02:55 PM »
Sorry for the delayed reply, been down with what feels like the plague since new years. Thank you for the advice.
Cheers, I just assumed because the logs go to Zero, Zero handles it, but I'll take the correction. Good call on reporting to create a record. My nearest dealer is 200km away, which has always been my worry, but sending him what I have until I can possibly get by there (likely not til March given I'm in Ontario 
) makes absolute sense.
Hi anterabae,Hey, $.02 adds up!
I can't help resolve the problem from the symptoms, but I'd like to spew my $.02 of advice.
First contact should be through a dealer. Zero can't be expected to provide first-level support (even if they have generously done that from time to time). And even if you get information here, it's likely that only a dealer can resolve it.
Report both problems to the dealer right away so they can put it on the service record. First, the dead bike with all the error codes, and the exact date and time of the occurrence. This documents the (clearly unacceptable) problem as having originated within the warranty period. Second, the app failure to upload logs. Zero should know about that, whether or not they consider it a warranted feature or just a perk. But it should not be a distraction.
I'm sure the dealer can download logs through a physical connection, and between them and Zero they'll have a diagnosis (the exact date and time helps them pinpoint the relevant log entries).
Cheers, I just assumed because the logs go to Zero, Zero handles it, but I'll take the correction. Good call on reporting to create a record. My nearest dealer is 200km away, which has always been my worry, but sending him what I have until I can possibly get by there (likely not til March given I'm in Ontario ) makes absolute sense.Zero does recommend checking on cold-stored vehicles at a similar interval just to check for such issues but it's hard to know what's going on here without BMS logs that a dealer will be best positioned to extract.I'll give that a shot, thanks!
Before going to a dealer, you can attempt a BMS Reset as an owner, though, which stands a chance of clearing up the issue:
https://zeromanual.com/wiki/BMS_Reset_Procedure
