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Messages - maggot

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1
Zero Motorcycles Forum | 2013+ / Re: Compact lightweight 3.3+kW fast charger for USD700, 6.6+kW for USD1250
« on: July 13, 2017, 08:39:16 PM »
Quote from: evtricity on July 13, 2017, 07:40:48 PM
Quote from: maggot on July 13, 2017, 07:22:51 PM
I ordered a 6.6 kW charger + Mennekes adapter yesterday.

Now I am a bit worried, do I also have to make some diode soldering to the adapter before I can use it? Or was your adapter faulty, skoleskibe?

The Mennekes adaptor skoleskibe has is not one bought from us.

Our EVtricity Mennekes adaptors are complete and ready to use on Mennekes Type 2 stations and Tesla destination charging stations that use the same Mennekes Type 2 plug format (ie. Europe, Australia, New Zealand and Hong Kong), and like all our chargers, the adaptors are each tested before we send them to customers.
Ah ok! Sorry fo the confusion!

2
Zero Motorcycles Forum | 2013+ / Re: Compact lightweight 3.3+kW fast charger for USD700, 6.6+kW for USD1250
« on: July 13, 2017, 07:22:51 PM »
I ordered a 6.6 kW charger + Mennekes adapter yesterday.

Now I am a bit worried, do I also have to make some diode soldering to the adapter before I can use it? Or was your adapter faulty, skoleskibe?


3
Zero Motorcycles Forum | 2013+ / Re: 2014 Zero DS(P) Long Term Review
« on: July 01, 2017, 12:29:15 AM »
Very well written MostlyBonkers! I can say that I share most of your thoughts and experiences with Zero (both in good and in bad).

4
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: July 01, 2017, 12:07:32 AM »
Thank Terry for this piece of interesting information! It seems that my butt dyno is pretty accurate after all!  ;D

5
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: June 30, 2017, 05:53:34 PM »
Thanks MostlyBonkers! I hope this was all the trouble I have to endure with the bike. Waiting for the warranty repair was frustrating, but on the bright side, I gained 0.5kWh of energy with the new battery pack!

6
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: June 30, 2017, 01:22:07 AM »
Finally! I got my SR back from the dealer after months of waiting! I'm super pleased to enjoy the smooth electric ride again!  ;D I was giggling like a little girl after the first acceleration (and all the way back to my home).
It seems as it would also have some more power than before. That might though be due not riding the bike for a very long time. I doubt that new battery pack and MBB would affect the power anyway.

7
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: June 17, 2017, 03:22:43 PM »
Quote from: MostlyBonkers on June 17, 2017, 02:34:57 PM
That is fantastic maggot! If your dealer is able to jump on it when the MBB arrives, you might be back on your bike by the end of next week. 
That's what I'm hoping!  :D

8
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: June 17, 2017, 02:20:11 PM »
Quote from: MostlyBonkers on June 17, 2017, 01:48:34 AM
Do keep us posted maggot, we all want to see things work out for you, and everyone else with issues for that matter.
Things seem to move pretty fast now.  :) Apparently the MBB just arrived at the Zero Eu headquarters in Rotterdam. It should be sent to Finland via express shipping on Monday. My frustration is beginning to fade day by day.  :)

9
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: June 17, 2017, 12:54:19 AM »
Aaron Cheatham replied very promptly to my e-mail. He seems like an attentive guy. I think I'm slowly getting my faith back on Zero.  :)

10
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: June 16, 2017, 05:04:16 PM »
Thank you for the advise MostlyBonkers! I sent an e-mail directly to Aaron. Let's see if he will reply

I am beginning to get really tired with dealing this situation. Over 6 months without the bike, dozens of e-mails sent to the dealer, multiple visits to the dealer to talk about the situation... It feels really wrong that I should see so much trouble just to get decent customer service!

11
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: June 13, 2017, 11:31:13 PM »
Quote from: nevetsyad on June 13, 2017, 10:39:16 PM
Have you E-mailed corporate customer service back in America? That is not acceptable.
Yes I have. I sent them an e-mail on May just before I received the new battery pack. I had asked Zero Europe about the estimate of the arrival of the battery pack. They never replied so I sent the same question also to Zero USA. I never had a response from them either.

12
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: June 13, 2017, 10:21:56 PM »
Quote from: maggot on May 09, 2017, 11:41:31 PM
Great news! The new battery pack has arrived in Finland and I should get the bike back and running next week!  :)
Not so great news...
Some update to my misery with Zero: The battery pack was indeed replaced in mid May. However, also the MBB was diagnosed to be faulty. So now we are waiting for Zero to bother to send the MBB to my dealer. I'm not too hopeful that I can ride my SR this summer. The bike has been at the dealer for warranty repair about six months now (from mid January).

13
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: May 09, 2017, 11:41:31 PM »
Great news! The new battery pack has arrived in Finland and I should get the bike back and running next week!  :)

14
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: May 06, 2017, 02:28:27 AM »
Quote from: nevetsyad on May 06, 2017, 12:18:10 AM
Waiting for my plastics since March. I hear you. Have you written Zero CA? They'll reply, for a while.
Haven't tried that yet but I guess it wouldn't hurt to try. Seems to me that ZERO doesn't really care about their customers after sales. I would have some sympathy for the company if they would at least explain what's causing the very unacceptable delay. But no. Lack of communication is not a good customer service strategy.

15
Zero Motorcycles Forum | 2013+ / Re: Zero Customer Service
« on: May 05, 2017, 10:18:47 PM »
Quote from: maggot on April 25, 2017, 12:27:59 AM
Quote from: maggot on April 11, 2017, 11:51:26 PM
Quote from: Shadow on April 11, 2017, 10:10:35 PM
I am understanding the dealership billable hours get paid by Zero Motorcycles for warranty work, or is that not true?
To be honest, I really don't know but that is probably how it works.

I also sent e-mail directly to Zero EU but they didn't bother answering.
Lucky me, I got an reply from Zero EU. They apologised for the delay and told that the batterypack was shipped on 11th of April. ?? ?? ?? ??  I left my bike to the dealer in January and at the beginning of February they ordered a new battery pack. So apparently the battery pack was sent just after my e-mail directly to Zero EU. I don't know if this is just a consequence or not. I also still don't know if the battery pack has been sent from Europe or USA.
Still no sight of the battery pack.  :( Also, no reply from Zero EU to my e-mail I sent three weeks ago...

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