ElectricMotorcycleForum.com

    If those of you asking why I haven't "brought the bike to a dealer" yet can't be bothered to read why, or can't understand the logistics of the dealers being 120+ miles away and me not initially knowing which of them actually do good warranty work (or any warranty work at all), I'll not waste any more time explaining it. Yes, it might be a "slam dunk" to get a refund, *if* Zero or either of the dealers who have seen the logs would confirm the multiple errors and resets, but they seem more inclined to protect the dealership by saying as little as possible. I am going to contact both Zero and the dealership that sold it again before selling the bike, but it seems people here have little real world experience with American car and motorcycle dealerships. As for my posting frequency, I'm usually responding to other posts. I don't think I need to limit that for the benefit of a few fanboys, but I'm pretty much finished with the bike now, so I guess that applies to this site as well. Thanks to the two or three guys who actually helped. To the rest of you, well, I guess I just wish you all the luck with your bikes that I've had with mine.      ;-)

   Bonkers just slipped in with a post. Gee, thanks for the insinuation about my mental health. What you wrote about me physically is correct. I did, however, "pick up the phone" about this, and Zero's response wasn't "We'll get right on that!" It was "We don't generally deal with customers directly." Anyway, if I do post again here, it will just be to name the dealer who sold me the bike again, if they give me the brush-off, more for the benefit more of future members here than anything else.

   After having a Zero rep tell me, on the phone, that they don't diagnose the bikes, just get a  copy of the logs, and the dealer diagnoses/fixes them, I asked the local dealership about this. I was told that it just isn't true, that only Zero interprets the logs, and uses them to instruct the dealers on what to do, if the issue shows in the logs. I don't know if this was a deliberate lie to me by Zero or just a badly-trained Rep, but I'm currently in the last stages of negotiating to sell the SR, taking a Vectrix (a bike I previously thought of as too unreliable) in trade. I hope the deal goes through; if not, I'll get the bike fixed, and sell it ASAP. Having dealt with, first, an apparently crooked dealership, then Zero ignoring me for weeks, then being told a "fib" by them, I want nothing further to do with this company or this motorcycle. I've been riding since 1972, and this is the worst experience I've had with any of the roughly 16 motorcycles I've owned. If the bike cost $5k I'd be annoyed. At the current ridiculous prices, I'm going to tell anyone who asks, that only people who live next to a Zero dealership and who can afford to flush $17k down the toilet without blinking should own a Zero. It would probably also be very helpful if they aren't much interested in riding the bike, just in displaying it as "garage art."

   I paid about $1k in dealer fees. A closer dealer had quoted me a price on an SR that added about $2k in dealer fees.

   75% torque, 6% regen. The bike's next owner can rest assured that I, at least never rode it at 100% torque.

Quote from: rayivers on March 20, 2016, 06:48:52 PM

Great Bay Cycles   90 Lafayette Rd, North Hampton, NH  03862    (603) 964-4450   

This is another excellent Zero dealer IMO - they replaced my motor under warranty.  Mike in particular has extensive Zero experience. I spoke to him for quite a while about Zeros, he really knows his stuff.

For what its worth, I would choose this dealer, as experience counts for a lot.
A "can do attitude" is great, but if they don't have much experience with zeros, it could take them a bit longer to find the issue.

   Good point, and I will contact them, despite their being two states away.

EDIT:  They have gone out of business, as of 1/1/16.

"But it should always be the customers decision which one to go to and not the factory's."

   Great, but it would be nice to be able to make an informed decision. If Zero decides it's too much trouble to tell me which NY or CT dealer 120+ miles away from me is best equipped to do substantial diagnostic and repair work for them, I will try asking the dealerships. Maybe they'll even give me an accurate answer, as opposed to 'Bring it in and we'll take a look.' I'm not betting either way.

   If anyone here knows which Zero dealer in the downstate NY / Connecticut area is best for this, I'd appreciate the info.

   As I told you, Harlan, there is no dealer near me. I'd like, primarily, to have the bike picked up and the sale reversed, since I was apparently sold it under false pretenses. Failing that, I will find a way to transport the bike to a dealership, but I need Zero to tell me which of the "local" dealerships is best for warranty work, and Zero hasn't told me anything whatsoever, just about a week after I sent the logs. I don't suppose that you'd like to weigh in on the BMS log?