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Messages - ZeroHopeful

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1
Zero Motorcycles Forum | 2012 and older / Re: 2014 SR - no luck
« on: July 02, 2014, 06:02:59 PM »
Thread ‘2014 or 2015' mentioned Zero’s believed business plan was likely price.

Maybe - Sell direct as Tesla does (Justin Andrews, Thanks for the reminder).

Dealership deafness - One dealers antics is a fluke. A second with similar antics is a pattern.
-and- when Zero falls into step, Zero solidifies the pattern.

After the second dealer fail, I thought I should try with the third and last California dealer.
I also thought about a road trip to Portland, Oregon or even Vegas. Nope, not doing it.

I hope Zero is listening.
Customers - are speaking with their pocketbooks - it’s as it should be, should always be.

With Mike Werner’s post, that’s two lost sales.  A rarity - Zero now knows the real why.
Two lost sales - lost profit is what?  Who owns the company?

Zero needs to immediately redirect - to focus solely on ‘real customer service’.
Here’s a novel approach - Focus on real customer service -and- sales will follow.

CEO, Mr. Richard Walker - are you listening???

Final thought - Mike Werner, I, and many more believe in your product.
The fix is simple - MAKE  IT  HAPPEN or fail.

Maybe, just maybe, I’ll rethink my position in 2015. Maybe I’ll think about trying again -or- Brutus V9 is starting to look attractive.

To all, Safe riding.
Always Keep the dirty side down.

2
Zero Motorcycles Forum | 2012 and older / 2014 SR - no luck
« on: July 02, 2014, 07:07:12 AM »
2014 SR - no luck

Why, no luck?

From June 21 to June 27 - I tried to purchase a new 2014 SR from two different California dealerships
-but- a few questions needed answers before I went forward.
Both dealerships pre-sale customer service was poor to horrible.
A call to Zero customer service on June 27 proved fruitless.

June 21, Dealer 1: I asked about a possible option/accessory on Sat, June 21. I was informed it would take a few business days for an answer. After 3 business days (Jun 25, Wed), I queried another dealer.

June 25, Dealer 2: On Wed morning, I asked via e-mail for an estimate. Within one hour I was provided an Estimate = $18.1k (approx). Within one hour, I replied with the following as I wanted to verify the estimate:
~~~~~~~
2014 SR without Power Tank
Any luck with the following questions:
1. Yes or No to: $18,107.80 total cost? (based on an 8.225% Fresno sales tax).
2.  If I ordered a 2014 SR today, when would it be ready for pickup?
3.  To order - Required deposit is how much?
4.  Power tank cost is how much?
5.  Cashiers check OK?
~~~~~~~

Dealer 2:
Thu, Jun 26 (day 2): no response
Fri, Jun 27 (day 3): no response as of 0800 aprrox
Followup via e-mail send about 0800 Fri.
About 1300, still no response.
1300, telephone call placed - I was informed he was out-to-lunch. I asked that my contact return my telephone call or e-mail me. Business Response: Please call back in an hour. My response: It would be better that he contact me.

About 1330, still no response from Dealer 1 (5 days) or Dealer 2 (3 days).

Fri, 1330 - I called Zero. They are approx 150 miles from me, thus the same time zone.
Customer service response to both dealership ‘no-service’ issues was: It’s a busy time of the year for the dealers. My response - Good luck, I now know Zero feels business is very good and doesn’t need my business.

Fri, 1400 - I sent three e-mails stating I was no-longer interested to [1] Dealer 1, Cc Zero, [2] Dealer 2, Cc Zero, and  [3] Zero.

Note: Today, July 2 (Tue), Dealer 1 sent me an e-mail. It stated in part- Sorry, I was unavailable the past 7 business days. Are there any other questions? My response - No Thanks.

Good news, I still have my $$$.
Not ever owning a Zero, the best I can offer is: I think Zero has a good to great product, closer to great than good.
          
Question: Whatever happened to reasonable customer service?
Question: Don’t businesses employ the ‘Pickle Principle’ anymore e.g. answer queries in a reasonable period of time?

Summary: A Zero turned out to be a big Zero for me.

This forum, for the short time I was a member, I enjoyed all that was offered.
Thread ‘2014 or 2015' - lots of great knowledge.

Time to look for something else.

Good luck and Thanks to all.


3
Zero Motorcycles Forum | 2012 and older / Re: 2014 or 2015?
« on: May 17, 2014, 11:08:28 PM »
Thanks for the responses.

FYI - These days, I only use my car. Recently, I owned a 2014 EdgeRunner electric bicycle for a short while that didn't work out. The last bike I had was a BMW R75/5 73-1/2. What made the half year interesting was the drive shaft went form short to long. 'Long' added about 2 inches which greatly improved the ride.

2015 – maybe I'll wait for it.  Then again, as I'm no longer a 'spirited' driver (maybe sometimes), might get a deal on a 2014 at the end of the model year.

Richard230 – 'Really cool stuff' – ABS sounds interesting. Might be nice with an improved charging system like Brammo advertises.
Fairing – I've looked around on the internet, there isn't anything I've found.
Your comment is likely to stay true forever - “it would certainly cost a lot to design and manufacture in small quantities.  I doubt you will ever see such a thing sold by any motorcycle manufacturer.  The most you will get out of them are low handlebars and a fancy headlight cover.” 

4
Zero Motorcycles Forum | 2012 and older / 2014 or 2015?
« on: May 17, 2014, 12:58:43 AM »
Zero S or SR with PT

Question - Wait for a 2015 or go for a 2014?
2014's seem greatly improved from previous years.

Speaking of possible 2015's - any rumors of changes / improvements?

Other thoughts?

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