ElectricMotorcycleForum.com

Follow up
After some great help from my dealership Zero agreed to fix the issues I was having under warranty.  (I purchased the new 2011 in 2013)
It was a fight though.

It would be great is Zero offered a way to rebuild the batteries at a reasonable cost. Until they do I can't recommend the purchase of a zero bike to anyone that does not have a technical/mechanical background.

I think the success of Zero will be greatly influenced by the community, those who 'signed' on  first

"The Law of the Few", or, as Malcolm Gladwell states, "The success of any kind of social epidemic is heavily dependent on the involvement of people with a particular and rare set of social gifts".[3] According to Malcolm Gladwell, economists call this the "80/20 Principle, which is the idea that in any situation roughly 80 percent of the 'work' will be done by 20 percent of the participants" (see Pareto Principle).[4] These people are described in the following ways: Connectors, Mavens, Persuaders.

I do not think that Zero has done a great job in working with the community.

Free is good!
Would you mind letting me know how the upgrade changes performance such as range?

My dealer told me they are able to remove the 70km restriction but then it would no longer legally be a LSM anymore and a motor cycle licence would be required.

I can get to 80+ kmh when I need to though

Apologies my data is not accurate. I didn’t’ check my tire pressure before the test runs which it turns out were under inflated nor did I take into account the weather. We are experiencing a typical Calgary spring of fluctuating temperatures form 0 to 23 Celsius in the same day and my bike is charged in a un-heated shed. Also my test rides were taken in the cool early morning.

Last evening, with the tires properly inflated and the air warm, I completed a 20 km ride and still had half a charge left in the “tank” ... riding in sport mode without thinking about range

With the fluctuating temperatures I’m going to have to monitor my tire pressure better and if I do I think I’m going to be able to get the 35 km with safety margin I was hoping for. 
 

BenBrown
I completed some more test runs:
The route I took, inner city, posted speeds ranging from (30 kph (18 mph) – school zones to a max 60 kmh (37 mph) for 1.5 km run - average posted speed 50 kph

Depending on driving style, aggressive acceleration and deceleration to genital econ mode I consistently recorded a range of 20 km (12 miles) - 30 km (19 miles).

A range of 15 miles with a safety reserve of 2 miles is probably going to be the best case scenario for the average inner city commute.

I suspect, that this is common to most owners of the 2011

Any vehicle manufacture stated mileage are always under ideal conditions so I wasn’t expecting to get 48 km or even 40 km range I was hoping for 35 km. The 25 km (16 miles) I’m getting leaves me zero safety margin to use the bike to commute to work.

There probably aren’t too many 2011 Zeros out in the world but I still hope the company doesn’t forget those of us who took a chance with the new technology, supporting the way for the next generation.   

I have also recently purchased as 2011 XU and am getting the same performance as you.
The bike had less than 200 km when I got it, and I doubt that it was kept plugged in when not in use so I’m hoping this didn’t damage the battery.

I’ll keep the bike plugged in and will see if the performance changes after the next 200 km and report back hoping you might do the same. 

I’m enjoying riding the bike and think it’s an excellent first bike introduction into the riding world however I really needed it to be able to get the 25 mile range the bike was reported to have (expected a -10% but not the -25-30% I’m getting)

I'm hoping that maybe in the future Zero will offer a battery upgrade/repacment or something