ElectricMotorcycleForum.com

Well it's been a month now since the battery went out.  I've been told that they are looking for another but will most likely have to build one.  Not a whole lot of 2011 motorcycle parts lying around I'm sure.  I've got the feeling that although they have been very polite about it, this isnt really a priority.  I'm still hoping that they can make this right--soon.

Just thought I'd give an update. 

They needed the serial number from the battery.  I assume that the defective board is a problem on my power pack as well.  I've got <100 miles on the bike and its been dead for three of the four weeks I've owned it.  Now I get no response to emails from the weekend or today.

Is this just typical for zero motorcycles?  Are the other companies this indifferent to their warranties as well?  If I handled my customers complaints this way, I'd have no customers pretty quickly.

Just ranting now.  Very frustrating, and I wish I could just send the bike back where it came from.  This thing should not have left the factory.  It should call into question their quality control on current bikes as well.  I'm not trying to smear them, but I wouldn't wish this experience on anybody.   As bad as I feel about my situation, I'd be devastated if I'd spent about $14k on this thing.  I had considered ponying up for a new model, but after this I just can't take that risk.

I got an email that they would call me in a few minutes.  Of course that email was sent over an hour ago...hopefully I won't be waiting by the phone all afternoon for nothing.  I'll keep you posted.

It's either 69.7 or 83.3--can't get a solid reading.

I do have a voltmeter, but I wouldn't call myself an electrician. 

The new throttle came today.  It had a bad connector, so now I'm waiting on another replacement.  Any other thoughts on the charging?  It's been 13 consecutive days now with the timeout error.

Thanks-

Whit

I'll check the sequence today.  I have plugged the charger both ways, but the last few times it has been bike connection after plugging the BMS into the wall socket.

I just bought a 2011 zero mx used from someone who only had 72 miles on the bike.  It appears that he just bought it three months ago himself but the limited range prevented him from using it for commuting as he had hoped.

I have two questions.  One is regarding customer support.  After five phone calls (and none returned) I finally spoke to someone who offered to mail me a new throttle assembly.  I've had the bike for 10 days and been able to ride it twice, and the "high throttle disable" disabled the bike about a half mile from my house on the second ride.  Now I'm being told it could be five business days (read: one week) before I get the part I need to fix my bike.  Is this typical?  I've had things overnighted to me numerous times under warranty from other companies.  Anyone have a suggestion?

My second question is this:  I cannot get the battery to fully charge.  It's been plugged in constantly other than the two rides (8 and 5 miles) and every day when I get home from work the charger is giving the red flashing error signal.  I unplug and reset the BMS, but for ten days now it still fails to charge completely, although the bike's LCD shows a full charge if I turn on the bike.  I'm new to this, but I'd like to know if the pack can be restored to full health.

Thanks for any help in advance.  Glad I found the forum.