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Zero Motorcycles Forum | 2013+ / What to do if the battery ZERO replaced under warranty goes bad?
« on: January 17, 2024, 05:08:44 PM »
Hi all.
I have a 2018 Zero DS. I replaced the battery under warranty. The new one went bad after only 8 months. Zero says I just have to suck it up. No warranty on warranty.
Has anyone else had something similar happen?
Maybe it's just me but I suspect that Zero installed some sort of used battery or refurbished one as a replacement battery under warranty.
The original battery started to deteriorate after 4.5 years and became unstable to the point I could not ride it for more than a few KM. Replaced at the local dealer under warranty on March 23. I've since ridden 10,000 KM during the last 8 months on it. Then I noticed a sudden drop in performance on the new battery.
It got to a point where now I only have about 20-25KM of range on a 14.4 battery at full throttle on the highway.
I lose 1% of my battery every 200-300 meters on the highway. It's scary.
And because the 5-year warranty period passed 3 months ago the dealer told me it's my problem to deal with at this point.
Naturally, a new battery pack would cost more than the bike itself.
It looks to me like the replaced battery they installed was not a brand new one if it only took it 8 months to lose performance.
And since they are not covering it by warranty they are off the hook no matter what they put in there.
Did anyone else experience something like this?
Is there any legal action that can be taken against Zero here?
I have a 2018 Zero DS. I replaced the battery under warranty. The new one went bad after only 8 months. Zero says I just have to suck it up. No warranty on warranty.
Has anyone else had something similar happen?
Maybe it's just me but I suspect that Zero installed some sort of used battery or refurbished one as a replacement battery under warranty.
The original battery started to deteriorate after 4.5 years and became unstable to the point I could not ride it for more than a few KM. Replaced at the local dealer under warranty on March 23. I've since ridden 10,000 KM during the last 8 months on it. Then I noticed a sudden drop in performance on the new battery.
It got to a point where now I only have about 20-25KM of range on a 14.4 battery at full throttle on the highway.
I lose 1% of my battery every 200-300 meters on the highway. It's scary.
And because the 5-year warranty period passed 3 months ago the dealer told me it's my problem to deal with at this point.
Naturally, a new battery pack would cost more than the bike itself.
It looks to me like the replaced battery they installed was not a brand new one if it only took it 8 months to lose performance.
And since they are not covering it by warranty they are off the hook no matter what they put in there.
Did anyone else experience something like this?
Is there any legal action that can be taken against Zero here?