IMO, the OBC is reasonable for 1.4KW in such a small space where it gets no cooling. Just some people's luck with the OBC will be better than others.
It is quite a compact package, I'm sure the potting causes a bit of stress on the components contributing to these issues. Just seems like there are quite a bit of failures reported on here, still probably a very low number overall though.
How did you test it, hook it up to the control connector on the bike? I daon't know a great deal about how these chargers function but that seems weird to me that the communication side of the dead charger would still be working. Even if whatever killed it didn't take out that part of the circuitry I would have expected it to have enough brains to not attempt to close the contactor.
I reseated all the connectors on the broken one and tried again, that did nothing. Then i just plugged in the spare outside the bike and it immediately started charging. I didn't have my multimeter in the garage and didn't feel like walking into the basement to get it so I just plugged the spare in and it worked. I might hit the broken one with the multimeter and see if it's doing anything. I had to get a ball end 2.5mm off amazon to get to the screws on the IEC connector, that should be coming today.
I think my plan is to contact my dealer with all these results and see if I can get some kind of coverage on the broken obc, not holding my breath considering its a 2019 but I'm going to try.
Alex.