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Thanks for your suggestion, but after all the trouble with Zero I'd rather not buy a bike without having a dealership within a reasonable distance. It's not like a gas bike where any mechanic could do an oil-/filter change regardless of the make and model. I am willing to give Energica the benefit of a doubt and assume that they are better at providing service, but if that service option is more than 300 miles away it's basically useless to me. I'm not even sure how much hassle it is to register a bike in Canada that has been sold in the US.

Maybe one day if Energica decides to have a dealership network in Ontario I'll reconsider. Until then I'll just go back to gas. Also, just to be clear, I'm not bashing electric motorcycles. I'm calling out Zero as a manufacturer that can't or won't help. The reason I'm going back to a gas bike is not that I think EV's suck. It's because Zero sucks and there are no other viable options for me at this time.

So I just received an email telling me that my CCM is now working. The bike has been sitting at the dealership for 4 months. I still can't connect to the bike via the app though. I even installed the Zero NextGen app on a different phone where it has never been installed before and there is still no connection to the bike.

Zero claims that they can see the bike from their end and tells me that the problem will be fixed with an app update that is "scheduled to be released in April".

I have a hard time believing that this is true. I can't even connect to the bike using the ZenGo app. Also, am I to understand that all previous app versions since February 2022 had the same issue? Wouldn't that mean that as of right now, nobody can access their bike via the NextGen app version 2.7.1?

Something doesn't seem right. Plus, either way: my problem hasn't been resolved. I brought my bike in with the problem description that I can't connect to the bike via the cell connection. As it stands right now, I still can't. I just want this POS repaired so I can sell it and never deal with Zero Motorcycles again.  "The Tesla of Motorcycles" my ass. I never had anything even close to this mess happen with my Model 3.

Update: in short, nothing is happening. My bike has been sitting at the dealership since November 3rd. After posting here someone from Zero contacted me to offer help. Interesting since I tried to get Zero involved so they can hopefully fix the issue but they pretty much brushed me off.

Anyway, so I was told they'd get in touch with the dealer to get the issue resolved. That was two weeks ago. Nobody contacted me during this time, no status update, no nothing. The only thing that has changed is that the app now says that the last connection was 6 months ago instead of 5...

I wish I could say I'm disappointed but this is actually exactly what I expected after all the bad experience I've had with Zero so far. This company is dead to me. I've never seen so much incompetence in both technical skills and customer service. It is beyond me how it can take so long to replace a part and set it up so that it works.

Sorry for the rant.

Good luck. Please let us know if they succeed and how long it took them to fix the problem.

Hi all, I am having issues with the cellular connectivity module (CCM). It started earlier this year after I installed an update (I don't recall which one). I had the bike at a dealer in Lakefield, ON and despite me going there twice to have the issue resolved, they were unable to help. The CCM got replaced during the first visit but still wouldn't work so I had to go to have it "initiated" (whatever that means) but still no dice.

I decided to bring the bike to another dealer in St. Eustache, QC and although I initially had a good feeling that they would be able to fix the problem, I'm now losing confidence that this will ever happen.

I called them after a week to inquire about the status of the repair and was told it's working now but it turned out it still doesn't work. I uninstalled the Zero NextGen app, re-installed it, no success. Also the ZeNGo app doesn't connect to the bike. Zero implied that the CCM is the problem since they haven't seen any connection attempts from the bike in months either.

Anyway, so the dealer told me the problem is likely the software. I'm not sure if he's referring to the MBB/BMS software or the app.

If that was accurate, neither one of us would be able to connect to the bike via the CCM (this is explicitly NOT about the Bluetooth connection which works fine).

What is everybody's situation? Can you see the current SoC in your app while the bike is keyed off and/or more than 20 metres away? If you respond, please include vehicle, year, MBB/BMS, phone OS and app version.

In my case that's:
Bike: 2021 SR/S with power tank
MBB/BMS: unknown, bike is at the dealer and I have no access
Phone OS: Android 12
Zero NextGen app version: 2.7

I'm not at home right now, but I seem to remember that you need to look for "high contrast mode" in order to keep it in day mode. It's somewhere in the settings. That's how it works with the new dash firmware, I don't remember how it used to work before or which firmware you have.

Oh I get why they don't allow me to charge the bike in cold weather, that's not my issue.

My issue is that storage mode is not preserving enough energy to get the bike through winter. When my MCC was still working (that's a story for another day) I saw that it was still active in storage mode. Also storage mode monitors the SoC of the battery and drains it to 60% if you let it sit at a higher SoC for a month IIRC. All these things require juice from the battery and cause it to drain over time. It's storage mode for crying out loud. Why can't they just disable everything and leave it to the owner to drain the battery to 60% before winter starts? The cold temperature is actually a perfect condition for a LiIon battery to be stored at. It won't lose a significant amount of energy if it's left alone, but sadly Zero decided to slowly drain it.

That's basically why I will disconnect and remove the 12 V battery and keep it in my basement during the winter. That way I can recharge it as necessary (probably not at all) and the bike won't be able to suckle on the HVs battery's teat.

Let us hope that the Long Term Storage Mode will work ok this coming winter.

Oh it will. Because I'll have it in Mooseman mode, meaning I'm going to remove the 12 V battery so the bike doesn't drain it, thus it won't drain the HV battery either.
It was ridiculous last winter. Storage mode used way too much power and I can't recharge below 0 degrees C. I don't think Zero has any idea what a Canadian winter is like.