ElectricMotorcycleForum.com
Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: vinceherman on November 06, 2019, 08:05:35 PM
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Last night James D from the FB group reported that he installed the newly available firmware update and now his bike will not turn on.
I did get notification that the update was available but chose not to apply it.
Mostly I wanted to post this here to maximize the discussion and information sharing.
Has anyone here applied the update that was just released? What were your results?
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I got the update on my SR/F today and installed it. During update headlight was on and progress bar visible on the dash (where soc is). At the end however the lights were out and dash displayed something like "installing firmware.... reboot to complete..." but nothing happened. I just turned the key to off position and back on and the bike was working fine.
Software version is now 5V02 from the menu on the bike. Not sure what it was before. This is the second update I get since I received the bike back in august.
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Here is a link, with a short description, of the Zero firmware updates that have been issued. (Note that sometimes the updates come out a couple of days before this list is also updated): https://www.zeromotorcycles.com/owner-resources/firmware/
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I successfully updated last night and the only difference I have is the upon turning to on position the entire dash illuminates then goes back to normal. Other than that it’s good. Still haven’t tried charging it we will see tomorrow morning
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Reference for the FB thread: https://www.facebook.com/groups/zmcowners/permalink/2493137927422067/
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Ok let me get back to this. I originally posted everything went fine after the update. However I didn't use the bike yesterday other than checking if it would run (and it did). The bike wasn't plugged in and sat around 80% soc.
Overnight I let it charge up to the usual 95% and this morning for the first time ever I couldn't use it because it didn't want to release my charge cable. I tried every possible combination and sequence of turning the bike on and off, having the cable plugged in the wall socket or not, breaker tripped in the cable or not.
It was charged up tot the 95% so also didn't charge when I gave it power. Then I tried removing the charge limit and it started charging but always just for a little while, never longer than a minute. Also the dash sometimes stayed on while turned off or didn't show the charging dash. Even once had a square underneath the SOC value with just noise, like you used to get on televisions.
I did see some error codes, 35 and 38 so I also tried going into the menu te remove all errors one by one. That didn't help.
In the end I removed the seat and the plastic part at the key lock for the seat to access the 12V battery. Removed the negative terminal and within 30 sec I heard the lock release. Luckily that worked. So now I keep a T30 for the main seat, a T25 for the plastic and a No 10 socket for the terminal just in case.
Edit: not so much an issue but also new on my bike since the update is that all the warning lights besides the LCD panel in the dash now light up when I turn the bike on. Before that was only like engine and abs. Now even the blue full beam indicator lights up.
Edit2: keeps doing it. Had to disconnect 12V battery again to get the cable released :-(. This time with another cable to a type2 charger, so it's not cable/charger related. It's the bike. I'm heading to my dealer now since he's replacing the front brake switch for the brakelight. Let's see what they can do.
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Ok let me get back to this. I originally posted everything went fine after the update. However I didn't use the bike yesterday other than checking if it would run (and it did). The bike wasn't plugged in and sat around 80% soc.
Overnight I let it charge up to the usual 95% and this morning for the first time ever I couldn't use it because it didn't want to release my charge cable. I tried every possible combination and sequence of turning the bike on and off, having the cable plugged in the wall socket or not, breaker tripped in the cable or not.
It was charged up tot the 95% so also didn't charge when I gave it power. Then I tried removing the charge limit and it started charging but always just for a little while, never longer than a minute. Also the dash sometimes stayed on while turned off or didn't show the charging dash. Even once had a square underneath the SOC value with just noise, like you used to get on televisions.
I did see some error codes, 35 and 38 so I also tried going into the menu te remove all errors one by one. That didn't help.
In the end I removed the seat and the plastic part at the key lock for the seat to access the 12V battery. Removed the negative terminal and within 30 sec I heard the lock release. Luckily that worked. So now I keep a T30 for the main seat, a T25 for the plastic and a No 10 socket for the terminal just in case.
Edit: not so much an issue but also new on my bike since the update is that all the warning lights besides the LCD panel in the dash now light up when I turn the bike on. Before that was only like engine and abs. Now even the blue full beam indicator lights up.
Edit2: keeps doing it. Had to disconnect 12V battery again to get the cable released :-(. This time with another cable to a type2 charger, so it's not cable/charger related. It's the bike. I'm heading to my dealer now since he's replacing the front brake switch for the brakelight. Let's see what they can do.
That's wild. Just to be clear, you have the European Type 2 connector (Mennekes) version, right? I saw the FB post related to this, and it was unclear whether the SR/F was European spec or American spec with the J1772 socket. As far as I can tell, the American J1772 variant does not have electronic socket locking capabilities (just the physical latch/button, which may at least signal the controller to stop).
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FWIW, no problems with my US SR/F after the update.
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EU model indeed. The cable locks in place while charging but normally releases when done or when you power up the bike.
At the dealer now. They'll try to update again over cable to exclude issues with the OTA update.
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FWIW, no problems with my US SR/F after the update.
Does yours now also show all the warning lights next to the display left and right on boot?
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Does yours now also show all the warning lights next to the display left and right on boot?
I updated the firmware on my bike too, and I haven't noticed warning lights coming on at boot up. I'll look more closely when I ride it later today.
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Yes all lights on, but some for just an instant. What's the significance?
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Nothing since you also have it. Must be a new feature of the latest firmware. Mine didn't do that before so I was thinking maybe that was an indication of a failed update.
In the shop there was no more support from zero since I arrived outside office hours and the dealer didn't want to risk bricking mine without support since I had to get home. So no update so far.
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Same for me. The lights all come on now during boot, they didn’t before.
Sent from my iPhone using Tapatalk
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All warning indicators are supposed to light up during boot. This is normally a safety feature so you know all indicator lights are working or all symbols exist.
Are they not turning off? Were they not cming on before?
-Crissa
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They go off. Yeah it looks like what you’d expect they all light up to show you they’re working then turn off, however prior to the update they did not do that. So a new feature or bug fix.
Sent from my iPhone using Tapatalk
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Indeed, thanks for the confirmation.
This morning my 220V adapter cable released w/o issues. Only difference is that now the charge wasn’t completed when I turned the bike on. I won’t risk it today and/or away from Home but to be continued soon.
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Good news (kind of). I was able to disconnect after charging twice today already. Once just switching contact on while charging. A second time with a charge goal set once the goal was reached. I think it was released right upon completion (not sure, I'll check again later on).
When I unplug the cable from the wall now it holds on to it until I put the bike power on. Then it releases. Never had issues before so can't say of that already was the case.
Now I have the scheduling enabled again so config is back to how it was before. We'll see. Also need to check again at a charge station what happens. But so far all seems to be back to normal.
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More tests done. When I set a goal it reaches that goal and keeps the dashboard on (even when bike is turned off with the key). The cable isn't released until you turn the key to put the bike on. I'm pretty sure this is a change cause I used to get to my bike in the morning with a charge goal set to 90% and just unplug it and only later on when pushed outside of the garage I turn the key. Not a real issue, I can turn it on first, release the cable and the push it outside.
When set to charge to 100% it's slightly different. Then the dash is off once completed and when I turn the key to put the bike on it lights up with the override option. Cable not released yet. Turning the bike off and on again with the key finally released the cable. That seems a bit weird. Not a big issue since I rarely charge to 100%. And again I'm sure this is different since the update.
Also all off this is still different from that morning right after the firmware update. Then I tried turning the key several times and no cable was released. So at that time the bike was in a faulty state for sure. Something must have fixed it. Next week I'll test with a charge station.
From now on I keep torx bits with me and a socket No 10 just in case I need to reset it by removing the 12V battery. I have this compact set from wunderlich (yes from the BMW GS).
(https://i.ibb.co/z8wXv7y/DSCF8800.jpg) (https://ibb.co/z8wXv7y)
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The firmware update to 5V02 for the console that came out on November 5th (see OP on this thread) never made it to my bike.
I know OTA upgrades work from my garage because I have applied several, including the latest MBB where Zero had that issue with the cellular provider that was causing failures across the board for several days until they fixed it.
So mine is still at 5V00 and I don't have that feature where at power-on, it will light up all the indicators as a way to test the individual components (at least the light itself) and I was wondering why my unit has not given me the choice to upgrade.
I actually took my bike to the dealer for re-commissioning right after the OTA that failed several times and the they (after connecting to Zero) were able to do it and even did another OTA upgrade after the recommissioning which competed successfully.
Any ideas?
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Could be a gradual release. Only zero knows for sure. Check with your dealer if you can get information from zero. Also going to your dealer to get an update is an option. Benefit is that they can fix it probably if something fails.
Any specific reason you want the update?
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That "all lights test"is one feature I 'd like to have.
Plus, I work in IT and I have seen many bugs fixed with firmware upgrades, as well as faster performance.
Granted, I know sometimes it goes south but I believe in staying current if at all possible.
Thanks!
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It could also be that Zero heard about the problems with the update and pulled it in order to correct it before others would be affected.
I took a ride yesterday and it did not prompt me for an update. Last firmware update was a bout a month ago (The one that at first didn't complete because of a problem with a third party server and after a few days did complete).
Before my ride yesterday i haven't ridden the bike for about 2 weeks.
And it does make kind of sense that the cable is not released upon completion of the charge but only after you key on the bike. Otherwise anybody could "permanently loan" the charging cable (that in Europe is not part of the charging station but it is our own).
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The charging stations still lock your cable until you stop the charge session from what I remember from the few public charges I did so far. But yes I do understand it's better this way. Just wish they had clear release notes to inform us owners.
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Just wish they had clear release notes to inform us owners.
May be they are all cought up in the production line in order to meet the demand .... :P
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An informed contact on that FB thread reported that Zero became aware of the problem quickly and is trying to get a fix out.
I got a little background information privately, which was new to me as Type 2 inlet locking signals won’t happen on US bikes. It’s not too complicated, just an unfortunately frustrating logic/communications bug.
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Just read the thread on facebook, reading is possible w/o facebook account.
This is how my bike ended up after the update. Screen on with full progress bar and 2 messages: Installing... Rebooting... That user posting the message and image below (judging by the name also from BE) didn't have the issue with a locked cable though, his message :
Bart De Vos I couldn't resist and did the update just now, it took the full 30min and than got stuck on the rebooting.. had to turn it off/on 3~4 times to get it out.. no issue with the charge cable (un)plugging, test drive was normal..
https://www.facebook.com/photo.php?fbid=10217727807719612&set=p.10217727807719612&type=3
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Also discovered another feature that's new. Now the A trip meter resets on each ride.
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Also discovered another feature that's new. Now the A trip meter resets on each ride.
Ah that’s a nice feature! I missed that when switching from the SR
Does it reset on the start of a ride or after charging and or after reaching it’s charge target ?(whether 100% or lower)
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Also discovered another feature that's new. Now the A trip meter resets on each ride.
Oh, I agree that this is helpful, especially when coordinating this figure with SoC and other estimation readouts.
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Indeed I like how it's easier now to estimate range since you know how much you've ridden also.
I noticed it counted from 0 after my update issues and resets but figured that was due to the reset first. But now it also restarted this morning.
Just checked and the value resets as soon as you power the bike on start charging the bike.
Edit : it's charging that triggers te reset. Today I didn't charge on my location and kept counting till I got home again where I charged resetting the value.
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Finally I understand how the release of the charger works now after that update :D And I have to say I don't like it.
If you charge to 100% capacity then all you need to do is use the key to turn the bike on and the charger is released. That is fine.
But if you have a charge goal set, so you don't go to 100%. Once that goal is reached charging stops and on turning the bike on you get the popup with the menu/override option. Doesn't matter which option you pick the cable is still locked. You have to turn the bike off and on again (so a second time that is) and only then it will release the cable.
I don't like that last part and I think that's sometime they overlooked implementing the new release logic.
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I would say it is good that the cable doesn't unlock when you have a charge goal set and turn on the key. Just so you can choose "override" and it would hold on to the connector and charge all the way up to 100%.
BUT when you choose "menu" it should release the charging cable, because you clearly want the stop the charging and go have a ride.
That should be a very easy fix in the next firmware update.
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The strange noise rectangle was back in the display this morning. Also the override doesn't work. Starts charging for like a minute and stops again. Before the update I could use that override to remove the scheduled charge delay or to charge to 100% which I do 1x a week for a single longer highway trip I have to make. It's in that state that the charge connection remains locked.
(https://i.ibb.co/gjmdz5w/C79-A92-D8-A209-45-F2-BB2-B-D4-C169064-E70.jpg) (https://ibb.co/r7F34CM)
So I asked my dealer to check with zero what they can do.
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The strange noise rectangle was back in the display this morning. Also the override doesn't work. Starts charging for like a minute and stops again. Before the update I could use that override to remove the scheduled charge delay or to charge to 100% which I do 1x a week for a single longer highway trip I have to make. It's in that state that the charge connection remains locked.
(https://i.ibb.co/gjmdz5w/C79-A92-D8-A209-45-F2-BB2-B-D4-C169064-E70.jpg) (https://ibb.co/r7F34CM)
So I asked my dealer to check with zero what they can do.
I also got the update and have similar troubles as you described with the latest firmware. My dealer let me know that Zero is working on a fix, scheduled for release this week. Fingers crossed...
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indeed got a confirmation from my dealer Zero is aware and coming with a fix soon.
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But no actual updates received so far.
And to make things worse I had it stored over the weekend at 85% and just wanted to fully charge it yesterday... It just shuts off after a minute or so. New warnings about "isolation fault" and "12V low voltage fault" and "battery module ineligible"... Looks like I'll be riding the GS to work 🤔
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Yikes, that sucks! Does it shut down only the charging, or the entire bike (i.e. unusable)? No update here either by the way...
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it also shuts down when I don't have it plugged in. Also the red battery icon doesn't go out (like it normally does) and the orange engine icon remains on. It doesn't arm when I take it off the stand and toggle the killswitch. The stand icon goes away so no issue with that sensor.
I also got a "DC-DC low voltage" error once, but that one doesn't return on every startup.
Now if I wait for a few minutes with the bike off and then turn it on without charger plugged in it seems to work and even arm. But then when I want to charge again it works for a short moment, then goes back in this faulty state.
I'll try driving it to the nearest public charging option and try to charge there just to exclude the charge adapter I'm using. If that still fails it's up to the dealer to fix it.
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Looks like the 12V battery. I've seen some reports that this small battery can cause all sorts of problems, including the warning about the DCDC converter. Seems a bit strange that such a problem would disable the entire bike. I hope that this 12V battery will not become like the calex charger on previous models.
You could try to measure and recharge the 12V battery with a normal battery tender. As you have a GS you probably have a battery tender as well :)
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Be careful about using a regular battery tender on their Li Ion 12V battery. They are not the same chemistry, and using a regular one will just damage the battery
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I might be in luck. Looks like it's charging now. I set the 95% charge goal again and have the key on and then plugged it in. Like this it starts charging and seems to keep charging.
If I then can find a workaround for the 12V warnings not letting it arm I should be fine. I have a lifepo4 replacement in the GS and can use that charger for the zero. But I'll keep that as a last resort.
Edit: completed charge, released cable and it just arms like nothing was wrong before... So weird. I have a longer commute tomorrow with required charge at destination. I won't risk it. Later this week I can ride it on shorter commutes 🤞.
Being stranded twice in three months I can't call it a reliable machine though.
Edit2: Issues with that 12V battery indeed. I checked yesterday and it was at 13.38V which is perfect for a full lifepo4 battery. Checked again this morning and now it's only at 13.08V from just standing there. Something is draining that battery.
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I'd expect the radio that gives it network connectivity is using it.
-Crissa
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(following up on Crissa's suggestion) I don't know if this is relevant, but battery drain on a mobile phone is antenna-dominated. The cell data connection module might be thrashing trying to connect to its network if you're just out of range or possibly only barely within range.
AFAICT the only way to unstick it is rebooting the module. I think the OBD-II port allows the command to do it, but otherwise you may need to pull the relevant fuse and re-insert.
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I'm currently having the update installed
(https://i.ibb.co/D7wk0Lh/IMG-2916.png) (https://ibb.co/nDQfxR9)
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@Hans2183 how can you find that info ?
I never found that in the app...
Yesterday the bike asked me for an update, but in the app i can't find any info of firmware
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It's a bit hidden, go to 3rd tab "Prestaties" in Dutch, where you configure dash options and ride modes. Then scroll down to "Firmware-updates", it's below Dashboard options. There it normally just shows the current firmware version.
Unless there is a firmware available then it will show the version of what's available and requirements. And on requirements check there is the "start install firmware" option.
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It's a bit hidden, go to 3rd tab "Prestaties" in Dutch, where you configure dash options and ride modes. Then scroll down to "Firmware-updates", it's below Dashboard options. There it normally just shows the current firmware version.
Unless there is a firmware available then it will show the version of what's available and requirements. And on requirements check there is the "start install firmware" option.
:o Nothing about firmware for me there, "Ride Modes", "Dashboard Settings" and "Motorcycle Logs", nothing more ::)
Maybe i have to change language to Duch to make it appear ;D
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Yes update installed, dashed turned off on its own this time. And the charging cable is released as soon as you turn the key!! Awesome.
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@ben.m try while connected to bike over Bluetooth. Now I'm away from the bike and option is also gone for me.
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No firmware version page for me as well, neither on bluetooth or cellular.
I also never seen it before and usually i explore an app front to back by pressing every button etc.
It couold be in the latest update for the app. But i even went to the app update page and it did not have an update available. But that's for an iPhone.
Do you use an Android to connect to the bike Hans?
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Same for me, i just checked and even connected to BT nothing changes in the app.
I let the bike do the new update right now... we'll see.
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The tab in the app is only available if you have version 12 or higher of MBB/BMS firmware on the SR/F. If you don't have that and the OTA doesn't work, the dealer will have to update it. The Zero Next Gen App supports Bluetooth Firmware updating if you have recent firmware.
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After this update it's finally there ;D
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My bike finally decided to update OTA for the firmware described in the OP.
It took 22 minutes and went well, as I have the 2 new features mentioned elsewhere in this thread, namely the dash lights self-test at power-on and the odometer A reset at every recharge.
Strange thing is the firmware version still shows 5V00, when you navigate to it on the dashboard and I thought it would change to 5V02, based on different postings I had seen.
When I check the firmware via the App, it says I have the latest and gratest (version 14) for both components and shows nothing to upgrade. No mention of the console firmware on the app.
It is odd this firmware apparently upgraded successfully but it did not update the display as it has done on other bikes.
Time will tell if all is well!
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Dash firmware is not updated over the air, and some people have slightly different versions depending on build date.
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So my SR/F has tried twice tonight to do a firmware update and both times it has failed after about 20 minutes. Can't see an option in the app over bluetooth either, so I assume that's what's trying to come down the OTA. Maybe the weather in England is messing with signal. I'll try again at some point.
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So my SR/F has tried twice tonight to do a firmware update and both times it has failed after about 20 minutes. Can't see an option in the app over bluetooth either, so I assume that's what's trying to come down the OTA. Maybe the weather in England is messing with signal. I'll try again at some point.
When I download a firmware update for my 2018 S, it always says that the download failed at the end of the session. But when I try again the app says that my firmware is up to date. When I check the firmware revision, I find that is the case. Don't necessarily believe the "firmware failed" message. ::)
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So, fifth time lucky I got the new firmware to take my SR/F and now have the option in the app for the firmware check and it flashes the lights on the display as others have stated. Took a full 25 mins to download and install. All good.
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I am having an issue with my update on my Sr/F. At the time the update issue was reportedly resolved I believed my SR/F had successfully installed the firmware. I havn't been riding because of rain, but when I do ride, I notice the update prompt will appear after disarming the bike one cycle i.e. start bike, ride, turn off bike, turn bike on *bike would like to update*. I go ahead and think it's a new update, so i click to install, but 6 minutes into the process it shuts off. This has repeatedly happened for the past couple of weeks. is there a specific issue I'm having? As I go through the menu on the bike while its turned on i see "Firmware Version 5v02". I'm not sure if that is the correct firmware. I'm considering calling zero motorcycle about this. Any advice is appreciated, Thanks.