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Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: droidish on August 19, 2019, 02:38:19 AM

Title: ...almost a month out of warranty.
Post by: droidish on August 19, 2019, 02:38:19 AM

Two days shy of one month out of warranty, my SR failed to charge. I plugged it in at work last Tuesday, the contactor closed, and the green light started blinking as usual. When I returned at the end of my shift to unplug it, the green light was lit solid but I didn't notice the SOC. Once I climbed on to ride home I noticed the SOC at 71%, same as when I parked it in the morning. When I got home I plugged it in using a known good 20 amp outlet and got nothing. No green light, no contactor, nada, zip, Zero!  ::)

I have since checked for codes on the instrument panel, it shows 0000, normal.

Does my description above sound like typical symptoms for an on board charger failure?

Title: Re: ...almost a month out of warranty.
Post by: Auriga on August 19, 2019, 06:39:24 AM

Sounds like it could be. I'd pull logs with the app and email them to Zero. Several people on here have got them to goodwill a replacement.

Title: Re: ...almost a month out of warranty.
Post by: droidish on September 15, 2019, 11:58:48 AM

I emailed my logs to Zero, dropped my bike off at my dealer on Friday August 30, and picked it up repaired, today.

I am very happy to have my Zero back. Commuting on my VFR the past month has been brutal! ::)

Thank you very much Zero for doing the right thing and covering diagnostics and replacement of the charger under warranty. And thank you Andy (Service Manager @ Pacific Motorsports) for persuading them to do so, on my behalf.

Title: Re: ...almost a month out of warranty.
Post by: alko on September 15, 2019, 11:47:18 PM

I've also got a 2017, except a dsr. I hope I dont have to start worrying.

Title: Re: ...almost a month out of warranty.
Post by: pacificcricket on September 25, 2019, 03:57:56 AM

So the chargers still keep failing on newer bikes ?

Title: Re: ...almost a month out of warranty.
Post by: BrianTRice@gmail.com on September 25, 2019, 04:00:10 AM

Quote from: pacificcricket on September 25, 2019, 03:57:56 AM

So the chargers still keep failing on newer bikes ?

It will unfortunately take a while before an actual final dropoff in charger failures is something we can identify.

There’s a revision for 2019 that might have done it, but it’ll take late next year to really see an effect if it exists.