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Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: Peter-se on May 03, 2019, 08:30:40 PM

Title: DSR Triubleshooting - CAN error
Post by: Peter-se on May 03, 2019, 08:30:40 PM: Hi guys (and, statistically also a lady maybe),

Iâ€™ve enjoyed my DSRâ€™18 for a few months. It has worked flawlessly. Until it didnâ€™t.

I was charging it overnight, usual place, factory cable, nothing different. Came back to find it shut down. Turned the key and it has stopped on 79%. Shows some error messages then boot itself down.

The red flashes are 2 then 3, indicating a CAN error.
Which, according to the manual, says for me to bring it to the shop. Which, unfortunately for me, is 5 hours away.

It shows these error messages before powering itself off.

C09
C25
C47
C44
C45
C48
C49
C25
C27
C31

It shuts down before I can download/send the logs.

Any suggestions besides â€œtake it to the shopâ€?

Iâ€™ve unironucally tried â€œturning it on and offâ€.
Some of the error codes are for the BMS which Iâ€™ve tried resetting. Soft and hard.
Iâ€™ve tried talking to it really nicely.

Other than that Iâ€™ve refrained from poking around.

Itâ€™s a new bike. Bought it new just as the 19 year models were launched. Iâ€™ve only charged it 22 times. Itâ€™s under warranty.

Suggestions very welcome.
Title: Re: DSR Triubleshooting - CAN error
Post by: dalamario on May 03, 2019, 09:01:09 PM: Did you check MBB connection cables?

Maybe what Burpman wrote on this thread (http://electricmotorcycleforum.com/boards/index.php?topic=8926.msg76547#msg76547) can help you.
Title: Re: DSR Triubleshooting - CAN error
Post by: Peter-se on May 03, 2019, 09:30:00 PM: I have not, I donâ€™t even know what that is. But Iâ€™ll look into it and give it a go. Hopefully I wonâ€™t fry.

That thread reminded me -
I did try removing and reinserting some of the fuses.
No luck.

Edit: also, thank you for the reply
Title: Re: DSR Triubleshooting - CAN error
Post by: BamBam on May 03, 2019, 11:31:43 PM: What fuses did you R&R? Did you try the Low Power B+ fuse? It's located under the seat on the left side I believe. That fixed my DSR when it I had power issues on start up.
Title: Re: DSR Triubleshooting - CAN error
Post by: Peter-se on May 03, 2019, 11:41:34 PM: Quote from: BamBam on May 03, 2019, 11:31:43 PM
What fuses did you R&R? Did you try the Low Power B+ fuse? It's located under the seat on the left side I believe. That fixed my DSR when it I had power issues on start up.

Thatâ€™s the one I went for.
I read it on a thread here, that I think you started.

Will try the MBB unplug in an hour.
Title: Re: DSR Triubleshooting - CAN error
Post by: alko on May 03, 2019, 11:50:35 PM: I had a similar but not exactly same problem, and burpmans solution fixed it for me just a couple weeks ago. In fact, I posted that topic. I keep a tool on my bike now to remove the seat, so I can fix it on the road if it ever happens again.
Title: Re: DSR Triubleshooting - CAN error
Post by: Peter-se on May 04, 2019, 12:54:43 AM: MBB unplug/replug didnâ€™t work either.
Title: Re: DSR Triubleshooting - CAN error
Post by: alko on May 04, 2019, 07:52:07 PM: Quote from: Peter-se on May 04, 2019, 12:54:43 AM
MBB unplug/replug didnâ€™t work either.

That's too bad. I hope someone here can help you. I was in a similar situation with my dsr. With a dealer being couple hours away. If I was forced to take it to dealer where it would be weeks before I got it back, I would have said goodbye to Zero, and would have traded it in for a reliable ICE bike on the spot.
Title: Re: DSR Triubleshooting - CAN error
Post by: Peter-se on May 04, 2019, 09:12:46 PM: Sad because itâ€™s such a sparkling new purchase.
They've put years worth of iterations in the product but it still feels like a product in development phase. How long can one claim-, and excuse oneself and products, to be a "startup"?

Found that unplugging one of the MBB cables allows the bike to stay on long enough to download the logs.
Might help. Will do that.

Pics from latest drive in the meantime. Suited up for half the ride.
Title: Re: DSR Triubleshooting - CAN error
Post by: Peter-se on May 05, 2019, 04:33:39 PM: Long file. Snipped what may be interesting (few charging percentages until the problem happened, to keying on/off later, after the problem has manifested itself):

Firmware rev. 1536
Board rev. 125
Model W

....

04761 04/26/2019 16:41:37 Charging PackTemp: h 31C, l 26C, AmbTemp: 15C, PackSOC: 78%, Vpack:108.979V, BattAmps: -11, Mods: 01, MbbChgEn: Yes, BmsChgEn: No
04762 04/26/2019 16:51:37 Charging PackTemp: h 31C, l 26C, AmbTemp: 15C, PackSOC: 79%, Vpack:109.466V, BattAmps: -11, Mods: 01, MbbChgEn: Yes, BmsChgEn: No
04763 04/26/2019 16:54:13 Sevcon CAN Link Down
04764 04/26/2019 16:54:15 Sevcon CAN was lost. Restarting.
04765 04/26/2019 16:54:15 Module 00 Opening Contactor vmod: 109.457V, batt curr: -13A
04766 04/26/2019 16:54:15 Module 01 Opening Contactor vmod: 0.000V, batt curr: 0A
04767 04/26/2019 16:54:15 Sevcon Turned Off
04768 04/26/2019 16:54:15 DEBUG: Sevcon Contactor Drive OFF
04769 04/26/2019 16:54:15 DEBUG: Sevcon Has Turned Off Contactor Drive
04770 04/26/2019 16:54:15 Module 00 Opening Contactor vmod: 109.457V, batt curr: -13A
04771 04/26/2019 16:54:15 Module 01 Opening Contactor vmod: 0.000V, batt curr: 0A
04772 04/26/2019 16:54:15 INFO: Disabling Calex 720W Charger 0
04773 04/26/2019 16:54:15 INFO: Disabling Calex 1200W Charger 1
04774 04/26/2019 16:54:16 DEBUG: Module 00 Contactor is now Open
04775 04/26/2019 16:54:17 Sevcon Turned On
04776 04/26/2019 16:54:27 Precharge Timed Out. CapV: 0V
04777 04/26/2019 16:54:27 Module 00 Opening Contactor vmod: 109.363V, batt curr: 0A
04778 04/26/2019 16:54:27 Module 01 Opening Contactor vmod: 0.000V, batt curr: 0A
04779 04/26/2019 16:54:27 Sevcon Turned Off
04780 04/26/2019 16:54:29 Sevcon Turned On
04781 04/26/2019 16:54:39 Precharge Timed Out. CapV: 0V
04782 04/26/2019 16:54:39 Module 00 Opening Contactor vmod: 109.332V, batt curr: 0A
04783 04/26/2019 16:54:39 Module 01 Opening Contactor vmod: 0.000V, batt curr: 0A
04784 04/26/2019 16:54:39 Sevcon Turned Off
04785 04/26/2019 16:54:40 Malfunction Indicator (Engine light) turned on because of Sevcon can error
04786 04/26/2019 16:54:42 Sevcon Turned On
04787 04/26/2019 16:54:51 Too many Sevcon CAN retries. Shutting Down.
04788 04/26/2019 16:54:51 Entering Critical Error Low Power Shutdown
04789 04/26/2019 16:54:51 INFO: Disabling External Chg 0 Charger 2
04790 04/26/2019 16:54:51 INFO: Disabling External Chg 1 Charger 3
04791 04/26/2019 16:54:51 Sevcon Turned Off
04792 04/26/2019 16:54:51 Module 00 Opening Contactor vmod: 109.316V, batt curr: 0A
04793 04/26/2019 16:54:51 Module 01 Opening Contactor vmod: 0.000V, batt curr: 0A
04794 04/26/2019 16:54:51 Key On
04795 04/26/2019 16:54:51 Resetting because of key cycle.
04796 04/26/2019 16:54:51 CPU Soft Reset: Key cycle from low power shutdown.
04797 0 DEBUG: Reset: External
04798 0 BMS Reset Unknown
04799 0 Key On
04800 0 DEBUG: Module scheme changed from None mode to Stopped mode
04801 0 Module 00 Opening Contactor vmod: 0.000V, batt curr: 0A
04802 0 Module 01 Opening Contactor vmod: 0.000V, batt curr: 0A
04803 0 Turning ON DCDC
04804 0 Calex 720W Charger 0 Connected
04805 0 Calex 1200W Charger 1 Connected
04806 1 DEBUG: Module scheme changed from Stopped mode to Charging mode
04807 1 Module 00 CAN Link Up
04808 1 Module 00 Registered serial: 18tb0197, vmod: 108.788V
04809 04/28/2019 02:03:48 Sevcon Turned On
04810 04/28/2019 02:03:48 INFO: Max allowed voltage difference is 500mV
04811 04/28/2019 02:03:57 Charging PackTemp: h 16C, l 15C, AmbTemp: 11C, PackSOC: 80%, Vpack:108.606V, BattAmps: 0, Mods: 00, MbbChgEn: Yes, BmsChgEn: No
04812 04/28/2019 02:03:58 Precharge Timed Out. CapV: 0V
04813 04/28/2019 02:03:58 Module 00 Opening Contactor vmod: 108.781V, batt curr: 0A
04814 04/28/2019 02:03:58 Module 01 Opening Contactor vmod: 0.000V, batt curr: 0A
04815 04/28/2019 02:03:58 Sevcon Turned Off
04816 04/28/2019 02:04:00 Sevcon Turned On
04817 04/28/2019 02:04:10 Precharge Timed Out. CapV: 0V
04818 04/28/2019 02:04:10 Module 00 Opening Contactor vmod: 108.629V, batt curr: 0A
04819 04/28/2019 02:04:10 Module 01 Opening Contactor vmod: 0.000V, batt curr: 0A
04820 04/28/2019 02:04:10 Sevcon Turned Off
04821 04/28/2019 02:04:11 Malfunction Indicator (Engine light) turned on because of Sevcon can error
04822 04/28/2019 02:04:12 Sevcon Turned On
04823 04/28/2019 02:04:22 Precharge Timed Out. CapV: 0V
04824 04/28/2019 02:04:22 Module 00 Opening Contactor vmod: 108.599V, batt curr: 0A
04825 04/28/2019 02:04:22 Module 01 Opening Contactor vmod: 0.000V, batt curr: 0A
04826 04/28/2019 02:04:22 Sevcon Turned Off
04827 04/28/2019 02:04:24 Sevcon Turned On
04828 04/28/2019 02:04:27 Too many Sevcon CAN retries. Shutting Down.
04829 04/28/2019 02:04:27 Entering Critical Error Low Power Shutdown
04830 04/28/2019 02:04:27 Sevcon Turned Off
04831 04/28/2019 02:04:27 Turning OFF DCDC. Flags: 0x00
04832 04/28/2019 02:04:27 Module 00 Opening Contactor vmod: 108.592V, batt curr: 0A
04833 04/28/2019 02:04:27 Module 01 Opening Contactor vmod: 0.000V, batt curr: 0A
04834 04/28/2019 02:04:27 Key Off
04835 04/28/2019 02:04:27 Key On
04836 04/28/2019 02:04:27 Resetting because of key cycle.
04837 04/28/2019 02:04:27 CPU Soft Reset: Key cycle from low power shutdown.
04838 0 DEBUG: Reset: External
04839 0 BMS Reset Unknown
04840 0 Key On
04841 0 DEBUG: Module scheme changed from None mode to Stopped mode
04842 0 Module 00 Opening Contactor vmod: 0.000V, batt curr: 0A
04843 0 Module 01 Opening Contactor vmod: 0.000V, batt curr: 0A
04844 0 Turning ON DCDC
04845 0 Module 00 CAN Link Up
04846 1 Module 00 Registered serial: 18tb0197, vmod: 108.780V
Title: Re: DSR Triubleshooting - CAN error
Post by: remmie on May 06, 2019, 01:26:12 AM: do you have a powertank ?
there were some problems with different firmware versions of the big battery and the powertank which caused problems.

Updating both firmwares fixed the issue if i recall correctly.

Maybe unplugging the powertank gets things going again ?
Title: Re: DSR Triubleshooting - CAN error
Post by: Peter-se on May 06, 2019, 01:04:25 PM: Quote from: remmie on May 06, 2019, 01:26:12 AM
do you have a powertank ?

Maybe unplugging the powertank gets things going again ?

No powertank. Got the vanilla version.
Title: Re: DSR Triubleshooting - CAN error
Post by: Peter-se on May 14, 2019, 06:38:04 PM: Update for anyone in the same situation.

The bike was transported to the zero dealer and getting the MBB replaced.

Hopefully itâ€™ll run without fault. But have to admit Iâ€™ve lost some confidence in the bike. For now.