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Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: flexydude on August 18, 2016, 11:56:30 PM

Title: power cuts off
Post by: flexydude on August 18, 2016, 11:56:30 PM
the last few times i rode , i turn key on, get on bike, put stand up and power cuts off for a few seconds with an audible click, then comes back on. It has happened a few times, and once when i came to stop, without touching sidestand, cut out, then came back on in a few seconds. All power stops, as if turning off the key, no lights or instrument panel. Going to bring back to dealer next week since still under warranty. It's a 2014ds
Title: Re: power cuts off
Post by: Electric Terry on August 19, 2016, 03:32:08 AM
Did you email your logs to Zero and your dealer?  What did they say?
Title: Re: power cuts off
Post by: flexydude on August 19, 2016, 01:51:51 PM
i don't know how to email logs, i'll let the dealer do that
Title: Re: power cuts off
Post by: BrianTRice@gmail.com on August 19, 2016, 02:26:51 PM
i don't know how to email logs, i'll let the dealer do that

You can do that directly from the Zero mobile app. The rightmost tab is a service interface, and lets you do this.
Title: Re: power cuts off
Post by: flexydude on August 19, 2016, 10:28:10 PM
App? the bike didn't come with one of those smartphone thingy's, I'm not buying one, not getting caught in that trap
Title: Re: power cuts off
Post by: buutvrij for life on August 20, 2016, 02:22:09 AM
That is a really cool answer.  ÷1 !
Title: Re: power cuts off
Post by: BrianTRice@gmail.com on August 20, 2016, 03:19:48 AM
Ahem, fine. If you want, you can use the OBD-II port to get logs, or you can buy a "non-phone" mobile device with bluetooth and WiFi (used iPod Touch or some cheaper Android tablets, say).

Otherwise, you're going to be very dependent on your dealer. Good luck.
Title: Re: power cuts off
Post by: Shadow on August 20, 2016, 06:53:32 AM
App? the bike didn't come with one of those smartphone thingy's, I'm not buying one, not getting caught in that trap

Any tablet computer that is built with Android OS system software will run the Zero app just fine. You should consider investing in a small tablet or older smartphone for maps and navigation anyhow. There is no requirement to buy a cellular service provider plan in order to use apps or maintain a smartphone.

I was given a Samsung Galaxy S3 and use it for music playback, maps, and the Zero app. I do not have a cellular plan for it.
Title: Re: power cuts off
Post by: nevetsyad on August 20, 2016, 09:25:26 AM
My '15 SR has done that for the last year since I bought it. Two months at the shop and I got her back with a new charger...and a few weeks later the problem started again. I've been putting it off since I don't want to be without for that long again, but I'm hoping they can fix it this second round. My logs show nothing, the dealer pulled them or when I used the app to pull them.

Does your screen and headlight cut out for a second or two also? Then the lights and screen come on, like you're first turning the key?
Title: Re: power cuts off
Post by: flexydude on August 20, 2016, 02:17:37 PM
yes. the screen, and lights go off, and i can hear a click, just as when key is turned off, then clicks back on after 1 second.
Title: Re: power cuts off
Post by: BrianTRice@gmail.com on August 20, 2016, 02:35:21 PM
The click would seem to be the contactor, but the contactor opening by itself shouldn't cut off the dash. Definitely get it to a dealer.
Title: Re: power cuts off
Post by: nevetsyad on August 21, 2016, 03:48:05 AM
I'm taking mine in any weekend now. If you get yours fixed first, please tell me what the solution was!
Title: Re: power cuts off
Post by: flexydude on August 25, 2016, 01:20:02 AM
dropped off at dealer today, now the wait begins. Also had a problem with the front end, on hard braking there is a loud clank, or snap sound from somewhere in the front end, i'm thinking steering stem or bearings. It has always clunked and rattled going down dirt roads, but this sounds more serious
Title: Re: power cuts off
Post by: nevetsyad on August 25, 2016, 06:34:05 AM
Keep us posted!
Title: Re: power cuts off
Post by: Electric Terry on August 25, 2016, 02:00:27 PM
App? the bike didn't come with one of those smartphone thingy's, I'm not buying one, not getting caught in that trap

So I am assuming you have got to kidding, right?  You are obviously aware of technology having an electric motorcycle, but I can't imagine not owning a smart phone and having a Zero. 

How do you find charge stations?  Do you carry paper maps with you on the bike?   And connecting to the bike to set custom settings as well as the dashboard feature to see motor, controller, battery temp, energy usage, etc.  Zero's now are extremely reliable now, but what if something ever happened and you needed to look something up you remember from this forum or call someone new to ask a question? 

Since my phone does the same job that about 30 separate devices did for me 15 years ago, I feel the value of a smartphone given its size is priceless, especially for someone who has an electric motorcycle.

Regardless, glad the bike is at the dealer.  Curiosity has me wondering if you would elaborate on the conspiracy or trap you believe phones have.

I am going to take a wild guess, and forgive me if i'm wrong, just trying to see if I can figure this out if what you said is true as it is perplexing me that this could be possible. 

1)  You got an electric motorcycle because you enjoy the idea of saving money on things on an ongoing basis like gasoline, but that same logic has you not wanting to pay monthly for data and cell service because that will just go on month after month after month and possibly forever.  And communicating with others holds very little value to you compared with the idea of saving money.

2) you lived close to Three Mile Island in the late 70's and had flashbacks a few years later with Cherynobyl and are extremely concerned with electro magnetic radiation holding a milliwatt transmitter right up to your ear for fear of one day getting brain cancer?  Although this seems unlikely, since irrational fears about cancer are improbable if you are willing to have a 75 kilowatt device a few inches under your balls.  Scratch this one.

3) You are a well trained doomsday survivalist, and in the post apocalyptical world, you know cell towers will be out of service anyway, gas stations will be empty, but you can use the solar panels on your roof to charge your Zero so you can ride down to the river to get fresh water and fish and survive like that for decades without the need for anyone else.  Just you and your Zero accelerating with 106 foot pounds of torque when you see the Zombies coming.  They don't stand a chance.

4) You worked closely with Eric Snowden back in the day and you know better than anyone that the government is using phones to track your every move, and secretly it listens to you all the time.  You use cash for your transactions, change your routine often, ride a stealthy electric motorcycle that they can't hear coming and can let you quickly evade "them" cause they are trying to follow you.  You don't have to worry about convenient store or gas station cameras ever seeing your vehicle since you never have to stop at them.  You charge only at home under a camouflage cover the satellite images can't see.  You have night vision goggles and have the bike wired to cut all lights. 

Right before getting home you ride a half mile at least up the river in a 5 foot section for a few reasons.  It cancels the scent so the german shepards get confused, and it takes any heat out of the motor that was there so the infrared sensing flir drones can't see any heat signature.  And if you were ever being chased, their gas motorcycles would inhale water and break their connecting rods on the first compression stroke, letting you get away. You know you need to stay 2 steps ahead of them at all times.  And a Zero motorcycle easily helps you stay at least 3.

I really am hoping it's the last one!  ;)

Lol, Sorry flexy it's almost 1 AM and I'm tired but can't sleep for some reason so my brain is trying to entertain itself to get tired.  Hope you don't mind me having a little fun with this.  I am genuinely curious to your response.  Although I still think there's a chance you're pulling our chain, but I just can't imagine what the motivation would be to do that, although I'm trying to think outside the box but am drawing a blank so far.

Anyway, aside from not having a phone if that's true, I'm glad you got your bike to the dealer and they are getting it fixed so you can be back on the road.  Good luck!
Title: Re: power cuts off
Post by: Shadow on August 25, 2016, 08:32:33 PM
Four years ago my cell data plan was unlimited and included with a voice plan for $20/month. Two years ago that cost would jump to $60/month so I quit the voice plan and I was paying $5/month for a cell phone data-only plan. Now I'm paying $30/month for the same plan. In two more years it will be $80/month.

The trap is real.

This doesn't even go into the privacy-shredding implications of carrying a networked tracking device that most users freely input their information into.

The problem is that to understand this you need to know facts and facts are not easy to understand for most people.
Title: Re: power cuts off
Post by: MrDude_1 on August 25, 2016, 09:10:31 PM
Terry, sometimes people see something like this and flip out:

https://www.google.com/maps/timeline (https://www.google.com/maps/timeline)

(use the same google account that your phone has, if you need to login)
Title: Re: power cuts off
Post by: Fred on August 25, 2016, 09:58:05 PM
Had nobody told flexydude about the secret deal that Zero did with the NSA? Your bike know where you are. Now the government knows where you are. And they can cut the power if you're getting too close to where they don't want you to be.
Title: Re: power cuts off
Post by: Kocho on August 25, 2016, 11:46:54 PM
That's if your phone is configured to keep/report location history... I got exactly one point there, my home.

Terry, sometimes people see something like this and flip out:

https://www.google.com/maps/timeline (https://www.google.com/maps/timeline)

(use the same google account that your phone has, if you need to login)
Title: Re: power cuts off
Post by: flexydude on September 08, 2016, 12:58:17 AM
so two and one half weeks in the shop, i finally called them, and they are still waiting to hear from zero on how to fix it. Not too pissed because this is what i came to expect. just glad i have my russian piece of crap Ural bike to ride. at least when it breaks i can fix it.
Title: Re: power cuts off
Post by: flexydude on September 14, 2016, 11:18:14 PM
3 weeks in the shop and..... you guessed it, nothing, not even a call
Title: Re: power cuts off
Post by: Kocho on September 15, 2016, 12:04:43 AM
You are still at least a week better than my service - had the bike for exactly one month in the shop for a repair that was diagnosed fairly quickly but required some parts shipped and installed with assistance from Zero. The shop had some coordination/scheduling challenges to get Zero on the line to help, even though both sides were interested in resolving this. I did have to call/email for updates, neither the shop nor Zero was particularly forthcoming in keeping me informed without asking; but when I did ask, I did get prompt responses that mostly made sense.

When you pick-up your bike, eyeball it as much as you can - my shop had lost some small parts and installed some plastics incorrectly. When I picked-it up they fixed those for me on the spot when I noticed and made no fuss about it, but shows they were not particularly experienced or attentive, since what I noticed was quite obvious. They also did not apply dielectric grease on the BMS terminal connector after they were done servicing it, so that's something I got to do to make sure moisture does not enter there over time... I wonder what's under the covers that they might have messed-up; luckily the bike seems to be fine after the service...

3 weeks in the shop and..... you guessed it, nothing, not even a call