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Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: Erasmo on February 27, 2016, 12:15:51 AM

Title: Error code 57 and software updates.
Post by: Erasmo on February 27, 2016, 12:15:51 AM

Starting a new thread for this one because it could affect more bikes. So as some people might know I'm looking into fast charging but there are some bumps on the road. After my previous roadside stalling I wanted to take it easy before testing Chademo. So I loaned an official Zero quick charger and hooked it up, but after a few seconds the DS decided that it didn't liked it and produced some errors.

I can still use the onboard charger but the bike refuses to move and produced an error 57 and a 2-1 blinkercode indicating a contactor malfunction.

Luckily I live near a dealer and they picked it up.  They have no idea what error 57 is and rang Zero HQ, they told them to upgrad the firmware to version 19 and to ring them again after that.

So the main questions are, what is a code 57 and is there a changelog for version 19? Do any of you have it already?

Title: Re: Error code 57 and software updates.
Post by: dgwillim on February 28, 2016, 12:58:11 AM

I had this happen on my 2016 SR.  The battery packs (i have a power tank) had newer firmware then the controller, from the factory no less. After the upgrade, no issues so far.

Sent from my E5823 using Tapatalk

Title: Re: Error code 57 and software updates.
Post by: Erasmo on February 28, 2016, 01:37:11 AM

Thanks. My bike also has a new power tank so that could be very well the problem.

If that's the fact I have to say that I'm a bit surprised that it doesn't show up on the maintenance laptop or that it was even possible to get  different mixed up, there should be mechanisms to prevent those events.

Title: Re: Error code 57 and software updates.
Post by: Erasmo on March 04, 2016, 11:05:41 PM

Just got a ring from the shop, the controller also needs to be replaced. Delivery time unknown, yay.

Title: Re: Error code 57 and software updates.
Post by: dgwillim on March 05, 2016, 12:23:17 AM

I had error codes 25/57/49, the same contactor error, and the bike wouldn't move.

Hollywood Electrics (Harlan and Bobby) worked remotely with Zero to upgrade and resolve.
I got firmware version 20?, if I remember correctly. No hardware swaps needed.

On a side note - mine wouldn't charge past 99% before the upgrade.

Title: Re: Error code 57 and software updates.
Post by: Erasmo on March 29, 2016, 09:21:54 PM

And the plot thickens, the DS is shipped to the EU HQ to take a look at.

The Chademo topcase is still on the bike, I hope they're not going to void the warranty because of that.

Title: Re: Error code 57 and software updates.
Post by: Erasmo on April 30, 2016, 12:11:06 AM

Well it took some time (2 months exactly) but the bike is back! I'm so stoked that I can ride electric again! ;D