ElectricMotorcycleForum.com
Makes And Models => Energica => Topic started by: firmware on February 03, 2022, 05:12:06 AM
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Hello everyone,
Sorry to introduce myself with a complaint...
I've put about 4000miles (6400km) since I got my
2022 Energica Eva Ribelle
in mid September.
After coming home from a relatively short ride, I plugged in (kept in-doors) and charged to my typical 80% SOC limit.
Unplugged in the middle of the night (everything looked fine).
Went to start it (keyless start) the next morning and nothing (no LCD display or LEDs of any kind). No quick flash Red LED or USB backlight.
It doesn't even respond to a charger being plugged in (no charger light indication at all).
It seems completely dead as a doornail.
I've already checked the 7 fuses.
Is there something I'm missing?
I know the keyless start is finicky (I've started it hundreds of times), but there is not even the normal Red LED quick flash this time.
Is there a way to do a hard reset? (I've already popped all 7 fuses out while checking)
Regards,
- Mike/firmware
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I forgot to mention, I tried the active and passive keys (on transponder), and neither work.
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If you do not see the red LED blinking on the left side of the dash it is an indication that the glass fuse that protects the bikes always on circuit is likely blown.
This fuse is not inside the fuse box. It has a separate fuse holder that is black and should be right behind where the wires exit the standard fuse block. It's a 1.4 turn to open the holder and inside you should find a 315mA 5mm x 20mm glass fuse. The filament is very fine so easiest way to check it is with a multi-meter or just swap it for a new one.
LED on the dash should start blinking again and the bike will function normally.
Hope that gets you back on the road.
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You are right! The glass fuse is blown. Thank you so much... I will replace it tomorrow (hopefully this is the only issue).
Thanks again,
Mike/firmware
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Glad it's resolved, now this had nothing to do with the keyless system, but I really hate that.
So I just want to share this in case anyone has a similar problem. On my 2021 KTM 1290R Superduke I also have a keyless system (just no choice because it is standard). At a certain point I could not start, even keeping the key on the hidden antenna under the plastics, which serves in an emergency, did not work. I searched an hour hard for the problem, as it turned out, my mobile phone that I had put in the tank bag was interfering with the keyless system. As soon as I removed it from the tank bag everything worked as before.
Also my garage door opener interferes with this system, if the door is open I can't get that thing started, I first have to put the bike outside, close the garage door and then I can start.
Because of that thing with my phone I've just been busy for an hour, late for my appointment etc... just because of such a shitty system... a regular key always works and is more than enough for me.
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I know what you mean... The keyless ignition feature seems gimmicky to me. What is the point of adding this more complex system with more failure modes?
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And the "Key not in range" error message you get seems to be a really tough problem to fix. I had it nine times Thursday, four on the way to work, five on the way home. Ugh.
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I know what you mean... The keyless ignition feature seems gimmicky to me. What is the point of adding this more complex system with more failure modes?
It could be worse. You could have a keyless system that does other things, like on my BMW that not only has a keyless ignition system but also uses that system to open up the gas cap - if you try to open it within 90 seconds of turning off the ignition. Of course, on a Zero you would have a keyless lock for the charging port cover. ;)
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Big difference with the BMW implementation (that I used fro 70k over 2 years) is that it always worked and even had a tag to put somewhere underneath the fender as a backup. The gas cap was indeed electronically also. Cases and seat were still key.
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This issue with the "key not within range" while riding thing...
Yesterday I visited the first official Danish dealership to look at the bikes again. Among other things I asked him about the keyless option, and that, on a Ribelle RS (Keyless) testride last summer in Sweden, I got the "key not within range" message several times.
Dealer said that the sensor is on the left side of the bikes so the keycard should be in a left pocket. Otherwise it has to sense through metal, battery and stuff and it isn't a very strong a signal (otherwise not being very anti-theft like).
You guys and gals having problems with this... Do you most often keep the keycard on your right pockets which is quite natural when being right handed?
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Good hint, I tried that already - at least for me, it does not work.
The „key not in range“ appears to pop up every 5-15km or so, but also I always carry my iPhone along, most of the time also a zumo XT . Will try testing without the phone & Garmin.
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It works ok for me most of the time.
Significant improvement over my Ducati.
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“Most of the time” is still pretty annoying!
The warning message fills up the display or? Able to toggle anything while it’s shown?
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Has anyone swapped out the keyless system for a keyed system? I am thinking of getting rid of keyless since Energica doesn't seem capable of fixing this problem. I know you can just get older firmware loaded on your bike which is what I did before. Thought this problem was solved and made the mistake of updating my firmware when I got new tires. Rather than pay a second time to reload older firmware I just want to get rid of the keyless system and not worry about this error code popping up.
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Its not even that annoying. If I don't carry my phone and key in the same pocket I don't get the message. You can also easily dismiss it.
Sometimes I have to pull the key from my pocket to start the bike but that's about it. Maybe I have very low expectations after having owned a Ducati, but the key on my wife's Tesla isn't that much better. Also have to sometimes take it out or wait for the car to unlock.
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Its not even that annoying. If I don't carry my phone and key in the same pocket I don't get the message. You can also easily dismiss it.
Sometimes I have to pull the key from my pocket to start the bike but that's about it. Maybe I have very low expectations after having owned a Ducati, but the key on my wife's Tesla isn't that much better. Also have to sometimes take it out or wait for the car to unlock.
You might want to try a new brand-name battery in your key fob. I was having similar issues with my BMW when the battery started to die. I replaced the battery with a cheap Chinese "High Power" brand battery, which wasn't any better than the one that I removed from the fob. But when I bought a fresh name-brand battery and installed that in my fob, the bike would sense my fob from about 6' away and everything is working the way it is supposed to, even after a couple of years. :)
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I asked Energica via Twitter.
They answered that it is a bug and that they are working on a permanent fix. Maybe next update?
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The "Key not in range" error message has been a problem for almost a year now. On page four of this thread I posted a message on 21 April 2021 after having had the problem for several weeks. I think it is time for Energica to hire some new talent to look at the problem. Just sad.
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My SS9+ with keyless is (at last!) on its way to my nearest dealer. After seeing this thread I traded some emails with Laurence. He says it's a keyless gear manufacturer issue, so it affects Ducatis and others too. The firmware fix he claims is about a month off. (Perplexing that this can be predicted.) He also said the workaround is to press the start button a second time "firmly" and ignore the error message.
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I did a "Key not in range" search over on the Ducati.ms forum and didn't find anything about the error message on Ducati's. I know Ducati's have had issues with their keyless system but I don't think error codes like we are seeing with Energica's is one of them. Also if it were really a keyless gear manufacturer issue then it would have been a problem at the start which it wasn't. The error message began with Firmware 39 and newer. If you go back to firmware 38 or older it isn't a problem.