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Makes And Models => Zero Motorcycles Forum | 2013+ => Topic started by: tracy216 on September 02, 2021, 03:40:03 AM

Title: My 2020 SR/F had to be taken to a dealer today
Post by: tracy216 on September 02, 2021, 03:40:03 AM
Yesterday I turned the bike on and the display came on for a second then turned off. Turned the ignition off then on and the display blinked on then off. After that it never came on again. Plugged in the charging cable and the fan turned on but not the display. Called the local dealer and they said they could trailer it tomorrow (which is today).

The bike has never been wet and the battery was around 50% after my last ride. I bought it new and put 1,100 miles on it. I'll post an update once I hear from the dealer.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Auriga on September 02, 2021, 03:56:16 AM
Sounds like it might be as simple as your 12v battery giving out. If so, you should be fixed up very soon.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Zelidar on September 02, 2021, 07:47:44 PM
Yesterday I turned the bike on and the display came on for a second then turned off. Turned the ignition off then on and the display blinked on then off. After that it never came on again. Plugged in the charging cable and the fan turned on but not the display. Called the local dealer and they said they could trailer it tomorrow (which is today).

I and others had similar problems, I linked it with charging but it could be unrelated. You might want to read that: https://www.electricmotorcycleforum.com/boards/index.php?topic=11082.0 (https://www.electricmotorcycleforum.com/boards/index.php?topic=11082.0)

In my case my bike was trailed to the dealer for nothing. It seemed that letting it rest for a few days was good enough.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: tracy216 on September 03, 2021, 01:43:54 AM
I talked to the service department this morning and was told it's the 12 volt battery. A new one has to be shipped from CA and will take 10 to 12 days. I'm hoping they'll know why the 12v died.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Crissa on September 03, 2021, 02:38:58 PM
...why do they need to ship a 12v battery from California?  It's not... special.

-Crissa
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Auriga on September 03, 2021, 11:14:50 PM
...why do they need to ship a 12v battery from California?  It's not... special.

-Crissa

Technically the 12V battery is off the shelf, although not that common.

But only Zero has the 12V + the non removable heater PCB attached to the outside. The battery heater is needed if the temperature drops below freezing.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Crissa on September 04, 2021, 12:18:00 AM
Why aren't they separate pieces?  That just seems silly.

-Crissa
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: ESokoloff on September 04, 2021, 03:39:16 AM
Why aren't they separate pieces?  That just seems silly.

-Crissa

My guess is they are integrated in some fashion & thus one.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Crissa on September 04, 2021, 03:52:03 AM
Seems like a little two-sided tape and an heating pad would do the same thing x-x

-Crissa
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: ESokoloff on September 04, 2021, 05:37:08 AM
Seems like a little two-sided tape and an heating pad would do the same thing x-x

-Crissa

Don’t preach to the Choir.

[Tho ordinary dbl stick tape might tend to be an insulator rather then a conductor of heat].
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Auriga on September 04, 2021, 10:41:40 AM
Seems like a little two-sided tape and an heating pad would do the same thing x-x

-Crissa

Don’t preach to the Choir.

[Tho ordinary dbl stick tape might tend to be an insulator rather then a conductor of heat].

Probably because its cheaper to buy and has less parts, and availability of non zero replacement parts aren't a priority.
It's a silicon flex pcb heater with adhesive backing.

I think if you wanted an easily swapped replacement it'd have to have a screw clamp mechanism and a metal heat spreader
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: stevenh on September 04, 2021, 05:19:10 PM
I still hate the idea of a little 12v lithium battery sitting on top of a 14KWH lithium battery.  I cant imagine the parasitic draw of the off current on the 14KWH battery would be a big deal with an efficient converter.  I know the DC to DC converters have been failure prone in the past, but that technology is not rocket science.  Just seems like a silly design decision to me.

I know zero is not alone and many EV's have a 12V accessory battery so clearly I am missing something.

Steve
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Eicas on September 05, 2021, 05:32:17 AM
The importance of that 12 volt battery and no way to see the state of charge concerns me and I have been thinking hard wiring in a simple little LED voltmeter with a "Push to Test" switch so it would normally not have any kind of a draw.  This way one could check the battery before and after a ride to see if it was going bad?

Wonder if that mod would kill the warranty since the owners manual says not to connect anything to that 12 volt battery?
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: victor6.7y on September 05, 2021, 12:31:45 PM

I know zero is not alone and many EV's have a 12V accessory battery so clearly I am missing something.

Steve

The only thing I can think of is that a 12V accessory battery is better in providing high current compared to a DC/DC converter.
When using the 12V system over a few minutes; I hope the 12V charger is able to provide all the current that is needed for the 12V system.
If this would not be the case the 12V battery would need to be charged even when the bike is not driving (possible tho)(would also be better for the 12V battery I asume).

Not sure why and how they desgined the system around the 12 accesory battery.


Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Thumpalong on September 05, 2021, 03:05:40 PM
Do you guys know if the 2013 DS also has this 12v battery? I find this a little worrying that the bike may have a smaller battery that can cause issues.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Crissa on September 05, 2021, 03:47:03 PM
The Gen2 bikes don't have a 12v battery in any year yet.

The 12v battery can supply an arbitrary current, which is why they use it.  DC-DC boards are inefficient at that.

-Crissa
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: tracy216 on September 26, 2021, 03:57:51 AM
24 days later I finally got my bike back. So annoying. Now I don't trust the 12 V battery. I'm going to learn how to monitor its charge level.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: victor6.7y on September 28, 2021, 11:19:22 AM
If you have a 12v accessory port port and a volt meter it would give you a quick indication.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: remmie on September 29, 2021, 01:37:12 AM
if you download the zerong app, and enter the same credentials as for the official zero app, you can see the 12V battery voltage.

https://apps.apple.com/nl/app/zerong/id1488172044#?platform=iphone (https://apps.apple.com/nl/app/zerong/id1488172044#?platform=iphone)

or use the info in the following thread and get some json data in the browser

https://www.electricmotorcycleforum.com/boards/index.php?topic=9520.0 (https://www.electricmotorcycleforum.com/boards/index.php?topic=9520.0)

it will look something like below, the 12V battery voltage is found under "main_voitage" and in the example below it is 13.08 volt

[
{"unitnumber":"123456",
"name":"538ZFAZ76LCK00000",
"unittype":"5",
"unitmodel":"6",
"mileage":"4382.46",
"software_version":"190430",
"logic_state":"2"
,"reason":"2",
"response":"0",
"driver":"0",
"longitude":"4.5000",
"latitude":"51.5000",
"altitude":"0",
"gps_valid":"0",
"gps_connected":"1",
"satellites":"0",
"velocity":"1",
"heading":"344",
"emergency":"0",
"shock":"",
"ignition":"0",
"door":"0",
"hood":"0",
"volume":"0",
"water_temp":"",
"oil_pressure":"0",
"main_voltage":13.08,
"analog1":"0.09",
"siren":"0",
"lock":"0",
"int_lights":"0",
"datetime_utc":"20191030162309",
"datetime_actual":"20191102113548"
,"address":"YourCity, YourStreet",
"perimeter":"",
"color":2,
"soc":91,
"tipover":0,
"charging":1,
"chargecomplete":0,
"pluggedin":1,
"chargingtimeleft":0}
]
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: siai47 on September 29, 2021, 07:52:18 AM
I believe there is a automotive style DTC connector in the tank box.  You can buy a connector (Amazon, E-bay) that will plug into that DTC port and will provide full time 12 volt output.  You could put a small digital meter on the leads to monitor the battery.  Just remember, this is full time power and anything connected to it will drain the 12 volt Li-Ion battery when the bike isn't in the run position. 
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: tracy216 on January 30, 2022, 10:16:39 PM
Four months after getting a new 12V battery replaced under warranty, the new battery is already dead. So back to the dealer it goes. Does anyone know the name or part number of the DC-to-DC converter on a 2020 SR/F? I want to make sure the dealer replaces it this time.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: lunarx on February 05, 2022, 11:41:07 AM
Four months after getting a new 12V battery replaced under warranty, the new battery is already dead. So back to the dealer it goes. Does anyone know the name or part number of the DC-to-DC converter on a 2020 SR/F? I want to make sure the dealer replaces it this time.

I think this is the part you are asking about:
https://www.af1racing.com/DC-DC-CONV-SEVCON-622-11202-NON-EMC-ZM60-04015 (https://www.af1racing.com/DC-DC-CONV-SEVCON-622-11202-NON-EMC-ZM60-04015)

There is a Parts Manual, on AF1's website, where you can look-up parts.
https://www.af1racing.com/2020-Zero-SRF-Spare-Parts-Catalog (https://www.af1racing.com/2020-Zero-SRF-Spare-Parts-Catalog)
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Demoni on February 06, 2022, 07:55:10 AM
Four months after getting a new 12V battery replaced under warranty, the new battery is already dead. So back to the dealer it goes. Does anyone know the name or part number of the DC-to-DC converter on a 2020 SR/F? I want to make sure the dealer replaces it this time.

Bummer that the bike ate another 12v battery. Really does sound like a issue with the DCDC converter not correctly charging the battery. Other possibility, there is something wrong with the logic used to maintain the 12v packs charge?

I am not sure what type of 12v battery Zero uses but I would guess it's a small (lower capacity) sealed lead acid pack. If that is true the bikes DCDC needs to provide 14.4v to fully charge the 12v pack, you should be able to measure this with the bike keyed on.
Ideally the bike should wake the main HV pack up to recharge the 12v battery any time it sees the voltage drop below ~11.5v. Zero might use a lithium pack for their 12v battery, in that case the above principals still hold true but the voltages would be different.

Hope the 2nd time is the charm.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: MVetter on February 06, 2022, 01:17:41 PM
Zero might use a lithium pack for their 12v battery, in that case the above principals still hold true but the voltages would be different.

They do. I've seen it but I can't recall the brand/model.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Hans2183 on February 06, 2022, 05:18:17 PM
lifepo4 indeed, DennisNL recently shared a picture of his during charge tank install on FB https://www.facebook.com/photo/?fbid=949762169304238&set=g.111611975574686
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: NetPro on February 07, 2022, 05:01:04 AM
Zero might use a lithium pack for their 12v battery, in that case the above principals still hold true but the voltages would be different.

They do. I've seen it but I can't recall the brand/model.

I actually replaced my 12V battery last week and surgically cut open the plastic shell on the old one just to see what junk they are putting in there.
No brand and only a couple of alpha-numeric strings which when I googled it, got no hits.
Either super-secret stuff or el cheapo junk that cannot be identified.
I cannot post pictures today because I am out  of town.
If anyone is interested, reply and I will post them on Thursday.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Demoni on February 07, 2022, 11:12:02 AM
They do. I've seen it but I can't recall the brand/model.

Good to know. Guess that explains the heating element.


I actually replaced my 12V battery last week and surgically cut open the plastic shell on the old one just to see what junk they are putting in there.
No brand and only a couple of alpha-numeric strings which when I googled it, got no hits.
Either super-secret stuff or el cheapo junk that cannot be identified.
I cannot post pictures today because I am out  of town.
If anyone is interested, reply and I will post them on Thursday.

Please do post photos when you have a chance. Wonder if there is anything inside the pack to balance cell voltages or over/under voltage/current protection?
If the cells do not have any identifying markings the options could be narrowed down by measuring cell capacity.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: NetPro on February 07, 2022, 09:06:23 PM
I got my replacement through a Zero dealer.
There are some markings on the cells but when I  google and bing them, got no real hits and I  tried entering just a part of the characters printed on the cells, as well as the whole thing but no cigar.
I did not see any balancing components on the battery but have not dissected the cells themselves. There are four cells attached by one end and two thick wires (look like AWG 8.) going to the posts.

Because this battery is 2 and a half years old, it would be imposible to measure capacity accurately. I have a West Mountain tester  that connects to a laptop and can analyze a battery pretty good but I  am sure it would give bogus info being that this battery is so old and have reduced capacity.

I go back home on Wednesday night and will post the pics then.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Auriga on February 08, 2022, 04:06:01 AM
I'm fairly sure it's this unbranded Antigravity battery with a custom heater element on it:
https://antigravitybatteries.com/products/starter-batteries/small-case/ag-401/
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: rgutt on March 30, 2022, 06:55:07 AM
The previous decade of Zero motorcycles without 12-volt batteries is evidence they are not actually necessary on an E-bike. I read on this site that at some point recently Zero even added the always-on 12-volt line to the OBDII connector, and that is on an SR without a 12-volt battery. Whether they did that by leaving the main DC-DC converter active at all times or setup a dedicated little buck switch mode power supply, I don't know. I can say that the draw on the main battery pack is irrelevant. On its face, I'd say that choice to use a 12-volt battery is borderline retarded, but I would actually like to see Zero's reasoning behind it because I'm sure they didn't just do it on a whim.
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: Richard230 on March 30, 2022, 07:15:32 PM
The previous decade of Zero motorcycles without 12-volt batteries is evidence they are not actually necessary on an E-bike. I read on this site that at some point recently Zero even added the always-on 12-volt line to the OBDII connector, and that is on an SR without a 12-volt battery. Whether they did that by leaving the main DC-DC converter active at all times or setup a dedicated little buck switch mode power supply, I don't know. I can say that the draw on the main battery pack is irrelevant. On its face, I'd say that choice to use a 12-volt battery is borderline retarded, but I would actually like to see Zero's reasoning behind it because I'm sure they didn't just do it on a whim.

Does Zero still use a DC-DC converter on the SR models? If not, that would explain the use of a 12V battery. But if they still do, such as to recharge the accessory battery, then perhaps they are using a low power output DC-DC that is less expensive than the 500W version like I have in my bike.  ???

I bet that a small 12V battery is a lot less expensive than a big $365 (retail) 500W DC-DC converter.  BTW, as I recall the earlier Gen 2 models used a 300W converter and I would expect that even smaller ones are not to hard to source. I also would not be surprised if Zero feels that they need a 12V lithium battery to power the ABS braking system should the bike's power die at speed on the roadway. Stranger things have happened in the past.  ;)
Title: Re: My 2020 SR/F had to be taken to a dealer today
Post by: rgutt on March 31, 2022, 03:41:06 AM

Does Zero still use a DC-DC converter on the SR models? If not, that would explain the use of a 12V battery. But if they still do, such as to recharge the accessory battery, then perhaps they are using a low power output DC-DC that is less expensive than the 500W version like I have in my bike.  ???

I bet that a small 12V battery is a lot less expensive than a big $365 (retail) 500W DC-DC converter.  BTW, as I recall the earlier Gen 2 models used a 300W converter and I would expect that even smaller ones are not to hard to source. I also would not be surprised if Zero feels that they need a 12V lithium battery to power the ABS braking system should the bike's power die at speed on the roadway. Stranger things have happened in the past.  ;)

According to the unofficial manual, the later model SRs (at least up to 2021) got a 500W DC-DC converter. For the models with ABS, it's claimed the ABS pump uses the headroom provided by the 500W over the older 300W variant.