I am one of the initial owners of the SRF. Mine was pre-ordered in March and delivered in August of 2019. In buying the first year of such a radically new bike for Zero, I expected some small issues and quirks that would be worked out through updates or minor repairs. I actually was okay with that. Saying that, my bike has been in the dealer's shop for repairs 3 times in the approximately 2K miles that is on it now. My issues fall into 4 catagories: 1 major repair, 1 minor repair, 1 dealer mistake and 1 annoying issue I wish they would fix.
First the major repair. So back in late fall 2019, I pulled my SRF into a charger and it dies when I shut it off. I had the 12v and CEL lights on and the bike would not start. It had to be trucked home and then trucked to dealer where it sat for a month waiting for the dealer and zero to figure out what was wrong and fix it. It turned out they replaced the BMS and 12v battery. They said the BMS was the first generation and they had some issues with the early models. This is a major repair that should not have happened on such a new bike. Hopefully the last one.
Second I dropped it in to the dealer because the GPS and cell connection was extremely poor. They ended up replacing the Helios unit telling me it was a first generation unit (see a pattern here) and this one should solve the problem. This I considered a minor inconvenience being it really did not effect the riding of the bike and was repaired under warranty.
The third issue is the dealer's fault. After they replaced the Helios unit, the cell signal and GPS was worse. I even pulled the tank off myself to find the dealer installed the unit upside down and the antennas was pointing to the metal frame of the bike and not to the sky. There is a reason it says "This side up" on the unit. I flipped it over and the GPS was 100x better. It still didn't report the bike's status so back to the dealer where they found a loose wire. Since I had it fixed it has been a lot better. Not perfect but I know the cell signal near me is a little sketchy. This was the dealer's fault so I can't blame Zero.
The last thing that I still have is more of an annoyance. From day one i found that firmware upgrades outside of the dealer's shop is a PITA. More times than not the OTA upgrades fail. I was happy when they updated the app so you can so them over bluetooth. Still I find that using my Android phone, it would not update and using the iPhone it took 2 tries to get it to update. Zero has been doing updates like this for a long time and it shocks me they still haven't perfected it.
But with this all, I still love the bike. Most fun bike I have ever rode. If I do not have any more major issues, I hope this love affair continues many years into the future.
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Topic: Any problems with your modern Zero? (Read 8431 times)