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[stevenh]

This is unfortunate, and I'm sure Zero is going to do something to fix it. I'd suggest everyone email Zero, the more people who do the more they feel the pressure.

I emailed them about my SR/F and they were able to tell me what version of the software I had and whether it was up to date.
Perhaps you could try that?

What email do you use for zero support?

Steve

[zero_engineer]

Hello everyone,

If you have issues with OTA updating, we'd love to hear about it. Feel free to pull logs and email them to support@zeromotorcycles.com

A minority of you appear to be experiencing issues, and we'd love to figure out why.

Thanks!

[stevenh]

Hello everyone,

If you have issues with OTA updating, we'd love to hear about it. Feel free to pull logs and email them to support@zeromotorcycles.com

A minority of you appear to be experiencing issues, and we'd love to figure out why.

Thanks!

No, Thank You!  Will do after lunch.   Just emailed.  Tagged with my name and email.  Just motorcycle, did not take the time for BMS.  Let me know if BMS is required as well.

Steve

[gadgetgirl]

Hello everyone,

If you have issues with OTA updating, we'd love to hear about it. Feel free to pull logs and email them to support@zeromotorcycles.com

A minority of you appear to be experiencing issues, and we'd love to figure out why.

Thanks!

I've tried 3 or 4 times, and I keep getting the message asking to update too. I'll pull logs tonight.

[vinceherman]

Hello everyone,

If you have issues with OTA updating, we'd love to hear about it. Feel free to pull logs and email them to support@zeromotorcycles.com

A minority of you appear to be experiencing issues, and we'd love to figure out why.

Thanks!

And THANK YOU!  This type of responsive interaction to a reported problem goes a long way in helping your users cope with difficulties.

[stevenh]

Hello everyone,

If you have issues with OTA updating, we'd love to hear about it. Feel free to pull logs and email them to support@zeromotorcycles.com

A minority of you appear to be experiencing issues, and we'd love to figure out why.

Thanks!

I'll be curious to here if there is any commonality once you get a few sets of logs.  Thanks for monitoring!

Steve

[zero_engineer]

It appears that there may be an unexpected outage with one of our vendors that is preventing OTA updates from working.

We hope to get this resolved as soon as possible.

[NetPro]

Wondering if this failure is widespread or just affecting a few.
I tried like 5 times on mine and it fails every time exactly 5 minutes into it.
I gather that Zero is blaming a vendor for the failure and is working on solving the problem but, has anyone been able to do the upgrade so far?

[stevenh]

Wondering if this failure is widespread or just affecting a few.
I tried like 5 times on mine and it fails every time exactly 5 minutes into it.
I gather that Zero is blaming a vendor for the failure and is working on solving the problem but, has anyone been able to do the upgrade so far?

Mine is also failing about 5 minutes in.  I'll stop trying until we hear back from Zero.  I probably tried a half dozen times, in different locations.

Steve

[vinceherman]

Earlier updates took a few tires for me.
After the announcement and the request for logs from those who experience failure, I ran the update last night.
No error.
It appears to have worked the first time.

[NetPro]

Earlier updates took a few tires for me.
After the announcement and the request for logs from those who experience failure, I ran the update last night.
No error.
It appears to have worked the first time.

Just curious, did it take the full 30 minutes it says it will take?

[vinceherman]

I did not monitor the upgrade time.
Also, beer.

[SRFbiker]

Im still getting failures, emailed Zero

[GaryArt1]

Im still getting failures, emailed Zero

Me 2

[stevenh]

Im still getting failures, emailed Zero

Me 2

Looks like they will be disabling the firmware update notices shortly until they get the upgrade problem figured out.  We should stop getting the upgrade request every time anyway.

Steve