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[Crissa]

...and wanted to know if I need to empty my storage box.

Quick for you:  Does the Storage compartment not come out, like it does in the earlier Zeros?

-Crissa

[MrBlc]

@Crissa I know that both S/SR and DS/DSR since 2018 (and probably earlier) no longer have a loose bag in the storage area.
Same goes for SR/F series. It's bolted down and lockable.

[bergercurtis]

Well, I updated to version 9 MBB and BMS today. Our diagnostic laptop with version 33.5 didn't want to connect to any bike (we did a customers SR/F firmware update today too) but the diagnostic desktop in the shop had Zero issues (bad pun, sorry).

Glad to have this resolved. Wondering why the laptop doesn't communicate though?

Quick question for you.  When connecting the SRF to computer, is it through the storage tank area?  I will be dropping my bike off for comissioning and updating and wanted to know if I need to empty my storage box.

Yes, through the OBDII port in the front tank storage area.

[GaryArt1]

Thanks

[gstrub]

Anyone get the latest update to installl? Mine tries and I get the old “Error code 8 firmware update failed.” Have tried three times in different spots, updates have worked for me in the past.

[remmie]

Nope, my SR/F has been updated by the dealer recently at the 1000 km service. So I was hoping (actually counting on it) that future updates would be self service like it’s meant to be

It didn’t ask to update for about 3 weeks after the dealer update so I guess the update at the dealer was successful (no way to see the version, which is very strange and a bit annoying)

Unfortunately about 3 days ago I got a message saying a new update was available, so I let it install but exactly the same error after about 5 out of 30 minutes “firmware update failure”
And off course now it keeps bugging me every time I start or charge the bike with the “firmware install available, install or postpone screen” very, very annoying 

I tried about 3 times to install the firmware but no go. So I guess another trip to the dealer is in order  that should not happen with a maintenance free bike !!

Could you imagine to bring your phone to the Apple store every time there is a an update 😬

The bike is still an absolute blast !! And i love it but this gets old very quick.
Get it right zero !!

[gstrub]

Well I am not going to the dealer for the update until they fix it, it’s 350mi away.  Also if you just put up the kickstand and go it skips through the screen:)

[remmie]

until you accidentally push on the controller button instead of trying to move to the "postpone" option.

Then you're stuck there for a good 5 - 10 minutes until the update fails

Ask me how i know

my dealer is "only" 65 km away so not that far but it is highly annoying. It also asks while charging

[stevenh]

Add me to the error 8 group...  Three tries so far.  Bummer.  Not quite sure how they could f this up, but here we are.

I am still loving the bike as well.  3700 miles and rising...

Steve

[stevenh]

Fourth try, guess I'll give up.  Dies at around 28 minutes left (fairly soon after starting).

Steve

[pp106x]

I wrote an email to Zero about this (I mentioned that many people have this problem). I will try calling them tomorrow.

[AutoE]

FIRMWARE FAIL = UNSAFE TO RIDE.

[gstrub]

Says who?

[GaryArt1]

Add me to the list of people not knowing if they got the update installed or not.  I tried twice and it showed failed both times but then stopped asking.  Did it take or not.  This is really amateur programming and Zero should be embarrassed by this and resolve it quickly.  I am not holding my breath because even their older models have to deal with this bs.  I can't believe they can't get this right and that there is no way a owner can't see what version firmware the bike is on.  Come on Zero, you have been doing this long enough to get this right.

[Auriga]

This is unfortunate, and I'm sure Zero is going to do something to fix it. I'd suggest everyone email Zero, the more people who do the more they feel the pressure.

I emailed them about my SR/F and they were able to tell me what version of the software I had and whether it was up to date.
Perhaps you could try that?