Here is the backstory: About 3 years ago my 2014 Zero S with PT started to not fully charge to 100% on both he dash and app. It would stop charging at 98%. A year later it had stopped charging at 93% and 113 Volts. That was when I bought my new 2018 S and gave my 2014 S to my daughter. After riding it for 18 months, the 2014 model would stop charging at 89%. So I figured that one or more cells were bad and reaching a cutoff voltage faster than the other cells. I just couldn't understand how an electronic device like the charger could fail like that. I expected it would just stop charging, not just fade away like General MacArthur.
As usual, I was wrong again.
Anyway, I broke down and brought my daughter a new stock (and updated) Zero charger. Today, I and my son-in-law, replaced the old charger with the new one (see photo). The entire process took 2 hours and we consulted NewZeroland's charger removal video, which was very helpful. Removing the charger was easier than reinstalling the new one and its connectors. Re-plugging the Anderson connector was a real hassle and the new charger had, what my son-in-law called, a "choke" box on the cable leading to the AC power plug. The old charger did not have this rubber-covered box. That was also a bit of a hassle feeding it through the gap in the frame. It just barely fit. Fortunately, we had my bike to refer to and was we were able to see how the cable and the box was run between the charger and the back of the frame. (My son-in-law did most of the work. It is not really a two-man job and one person can do just about as much as two.)
Anyway, I was completely surprised when we plugged the power cord into the bike and it immediately started charging. (Something that I didn't expect as most of my repairs don't work the first time.
) I stuck around long enough to see the display reach 100% charge for the first time in years. The Zero app showed 117 volts, compared with 116 volts of my 2018 model when the display reads 100%. So there was nothing wrong with the battery pack after over 5 years of operation, the problem was entirely with the charger. Hopefully the new version will be more reliable.