Bill. I agree with most of what you said. I never expected Zero to contact customers directly to keep them informed of the progress. I did expect them to keep their dealer reps informed who would keep their dealers informed who would then keep us informed. This is the way it should work and actually the smaller the company, the better this system should work. I have learned from my work in crisis management that the only thing worse that no information is false information. The problem is false information will then have you always questioning the validity of any real information after it. That is what I think we are getting now. I think dealers are getting tired of customers calling them on the status of their bikes and not having any information to give them. I mean how often can they say maybe in two more weeks. So the dealers are forming their own stories of what is happening. This is how we have information from the bikes were on trucks ready to ship and were pulled off to fix a problem, to they have run out of parts to complete the bikes to European bikes have already arrived there and are ready to distribute. You do not know what to believe. If Zero discovered a big problem we all would have appreciated them holding back release to fix the problem rather than ship us a defective bike. All they had to do is to have there dealers reps put out the message that they found an issue and are actively working to correct it so they can send out their best product and it should be approximately X more weeks for shipments. If they are running out of parts, that is another story. The only “real†information I got from Zero is that last week they were building my bike. If I didn’t know better, it looked like they even sent a photo of my bike being built. If they didn’t have the parts to complete the bike, then this is a untruthful marketing campaign to keep the customers on the line and not pulling their deposits. Then that would make me question anything that came out of the company in the future. I mean Zero had to know this launch would be big. They talked about how much effort went in to make the perfect bike. If they misestimated the response, that is kind of their fault. If they rushed the launch to beat out Harley and Lightning, once again, their fault. And by the way they are still taking orders and make delivery promises. What it comes down to if I was told in March that the delivery wouldn’t be until the end of the summer, I could have then made an informed decision as to whether this is a bike I wanted to order. As of right now, I am totally in the dark as to when my bike is coming. All i know is that they said it was being built but no one knows if it was completed and when it will ship. And BTW, my dealer seemed even surprised we got a note about the bikes being built.
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Topic: Zero SR-F Order thread (Read 24065 times)