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[GaryArt1]

I'm in the same boat.  I could understand and deal with delays if there was good communication from zero to the customers or at least to the dealers. I think my dealer is just saying hopefully "insert week" because he had not heard anything from Zero.  To add insult to injury is the emails saying they are "coming off the line" or "shipping".  This is not giving me a good first experience with zero

So if I didn't know I would think Zero reads these forums, I would wonder.  I write complaining about no communication from Zero and 2 hours later I get an email from them congratulating me on my purchase, saying my bike will go into production "in the next few weeks", promising me to keep me informed on the progress and offering a tee shirt.  Now I know we all got this email who preordered but I have to take back my complaint and give credit where it is due.  Now of course i would have rather it been a email from my dealer saying my bike shipped but I have to give credit to Zero for finally communicating with the customer.  I really hope this continues.   

[Brammofan]

I'm pretty sure Zero reads the forum from time to time.

[David S]

I'm in the same boat.  I could understand and deal with delays if there was good communication from zero to the customers or at least to the dealers. I think my dealer is just saying hopefully "insert week" because he had not heard anything from Zero.  To add insult to injury is the emails saying they are "coming off the line" or "shipping".  This is not giving me a good first experience with zero

So if I didn't know I would think Zero reads these forums, I would wonder.  I write complaining about no communication from Zero and 2 hours later I get an email from them congratulating me on my purchase, saying my bike will go into production "in the next few weeks", promising me to keep me informed on the progress and offering a tee shirt.  Now I know we all got this email who preordered but I have to take back my complaint and give credit where it is due.  Now of course i would have rather it been a email from my dealer saying my bike shipped but I have to give credit to Zero for finally communicating with the customer.  I really hope this continues.   

It would take very liltle effort to read as there isn't a huge amount of new post.

[ZeroBrian]

I'm pretty sure Zero reads the forum from time to time.

Me too... 

[GaryArt1]

I'm pretty sure Zero reads the forum from time to time.

Me too... 

Great to see you guys on board here.  Too many companies never know what there customer base is thinking.  Sometimes all they would have to do is read their customer forums.  It means a lot to get communication from you guys and helps to establish a loyal customer base.  I can't wait for my first Zero.

[dpmcdonald]

Me too... 

Oh snap, VP of Product in the house! Nice. As a (software) technical product manager myself, I  love seeing when new products nail their market and have such a successful launch! Congrats!!

[Jarrett]

Thank you for choosing the all-new Zero Motorcycles SR/F as your next motorcycle! We’re thrilled to inform you that production of your SR/F will begin in our California factory in the next few weeks.

To mark this occasion and show appreciation for your support, we would like to send you a gift. Please reply to this email with your shipping address and T-shirt size.

More importantly, we’ll continue to keep you updated on production and delivery of your SR/F.

Best regards,

Zero Motorcycles

That's a smart move to keep buyers from jumping ship.  Clearly, they are reading the forum and FB group.

I wonder how "few" is defined here though

As a new SR/F owner, you are part of an elite group of motorcyclists.

Could have left that part out.  Or maybe it works with the marketing goals.

[GrantMeStrength]

When did you order? I’m hoping to get a similar email! And t-shirt :-)

I just received the following email (with a picture of the model I ordered) from Zero!!!

Dear David,

Thank you for choosing the all-new Zero Motorcycles SR/F as your next motorcycle! We’re thrilled to inform you that production of your SR/F will begin in our California factory in the next few weeks.

As a new SR/F owner, you are part of an elite group of motorcyclists. To mark this occasion and show appreciation for your support, we would like to send you a gift. Please reply to this email with your shipping address and T-shirt size.

More importantly, we’ll continue to keep you updated on production and delivery of your SR/F.

Best regards,

Zero Motorcycles

[gstrub]

Yeah I ordered through my dealer on 3/8 and haven’t gotten a thing from Zero. Should I contact them?

[dpmcdonald]

When did you order? I’m hoping to get a similar email! And t-shirt :-)

March 1st!

[GaryArt1]

Yeah I ordered through my dealer on 3/8 and haven’t gotten a thing from Zero. Should I contact them?

I ordered about the same date.  I did get the email.  I'm in the US, not sure if that counts.  I'm not sure if they are sending emails out in waves or all at once.  If you don't receive anything soon, I would inquire.

[gstrub]

So I got a call from Zero today after my phone inquiry. I had asked them to confirm they had an order for me.

They told me the dealership I had ordered from had 2 bikes coming, but they said mine was not listed as a pre-sold so they would likely be selling me their floor bike, which doesn't ship out until after the pre-sold bikes. The dealership is closed today so he couldn't call and confirm.

Needless to say if this is the case I will be quite mad. I paid a $2500 deposit to order this bike, why would it not go in as pre-sold? I am hoping it is a mistake.

[GaryArt1]

So I got a call from Zero today after my phone inquiry. I had asked them to confirm they had an order for me.

They told me the dealership I had ordered from had 2 bikes coming, but they said mine was not listed as a pre-sold so they would likely be selling me their floor bike, which doesn't ship out until after the pre-sold bikes. The dealership is closed today so he couldn't call and confirm.

Needless to say if this is the case I will be quite mad. I paid a $2500 deposit to order this bike, why would it not go in as pre-sold? I am hoping it is a mistake.

Hey sorry to hear that.  When I preordered my dealer kept talking about putting in an order for 4 bikes (not sure if all were SR/Fs).  I kept telling him just make sure my is preordered because I am not going to wait until the floor models arrive.  He assured me I was good but always wonders if he did it right.  I was glad to get the email just to see it was right.  I really hope you can get it straightened out.

[Curt]

What does "pre-sold" mean? That a deposit was put down, or that it was prepaid in full? Is the floor bike for the first depositor?

The order in which a deposit is received establishes the buyer position in line at the dealer, for the bikes they can wheedle out of the manufacturer over time. If Zero filled all of one dealer's orders immediately, customers at other dealers would cry foul. Zero must spread the available bikes as equitably as possible to crowds of anxious buyers so that every dealer is making forward progress.

At this point, Zero is incentivized to the max, as they make money as fast as they can make bikes. But they have to maintain quality standards amid the clamor. Perhaps their marketing effort (consisting entirely of a single dark picture overlaid with "2.25.19") was too aggressive.

Here is a Harley reservation policy. https://ride.oaklandh-d.com/electric-make-a-deposit

[GaryArt1]

What does "pre-sold" mean? That a deposit was put down, or that it was prepaid in full? Is the floor bike for the first depositor?

The order in which a deposit is received establishes the buyer position in line at the dealer, for the bikes they can wheedle out of the manufacturer over time. If Zero filled all of one dealer's orders immediately, customers at other dealers would cry foul. Zero must spread the available bikes as equitably as possible to crowds of anxious buyers so that every dealer is making forward progress.

At this point, Zero is incentivized to the max, as they make money as fast as they can make bikes. But they have to maintain quality standards amid the clamor. Perhaps their marketing effort (consisting entirely of a single dark picture overlaid with "2.25.19") was too aggressive.

Here is a Harley reservation policy. https://ride.oaklandh-d.com/electric-make-a-deposit

The best I can piece together from the information I read and what my dealer told me.  There is 3 phases of bike shipments.  The demo bikes come first.  These can’t be sold for a certain amount of time.   This is so customers can test ride and zero can sell more bikes.  Then come the customer preorders.  I’m still not sure if they are filled based on preorder date, geographic location, level of dealership or total randomness.  lastly i the dealer flirt bikes.  These are their “in stock” inventory and can be sold immediately.   I am guessing zero was accepting orders for all three classifications.  If the dealer order your bike in the wrong category, you may be waiting longer.  There does seem some confusion at the dealership level. Mine thought he was getting all his SR/F ordered at the same time.  His rep just clarified it.