Hey xtrmbkr, so far no real leads. I was directed via IM to a member here that has extensive knowledge of this particular battery, I did reach out to him but he has not replied yet. I have been in contact with parts and service at Zero, they've been very friendly and act eager to help but as of now they have just told me they will have a tech get back with me but nothing, no call or email. In their defense I've been told they have a main battery tech out with a new baby. So, at this point all I know is that I can ship the battery to them and for $1900 they will rebuild it if it is in good enough condition to do so. I was hoping for some troubleshooting advice before I just sent it to them, to make sure it's worth it. I don't really know but I assume the market value of the bike isn't much more than the cost of the battery. All that said, I'll give it a little more time to play out and then will probably just buy the boy a gas burner. At least in our area 2k will buy a nice little ride, might even build him a SUMO out of my WR. We were very excited at the thought of the Zero, it fit perfectly with his needs. But that excitement has definitely faded since learning there is no real support or affordable battery for a bike that's 6 years old. Seems crazy, but I guess that's the electric motorcycle market. As I mentioned before, I should have done my homework I just never dreamed a 2012 bike would have s little available in the way of affordable parts and support. Well, lesson learned...