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[MrDude_1]

What I'm saying is that there could be cases where it is not clear where the problem has originated and that could lead to problems claiming warranty. Say the battery would have degraded faster than expected after 4 years and would normally be replaced under warranty by Zero, Zero could make the argument (and most automotive companies in The Netherlands would) that fast charging by a third party supplied charger exacerbated the problem while Diginow doesn't believe that it did. Under the current terms on the Diginow website this can cause a discussion and where does that leave me as a customer?

In the USA it leaves you 100% covered by Zero under the magnuson moss warranty act. Short version is, in the USA the manufacturer needs to PROVE the aftermarket part or modification did all the damage to deny the claim.
As a USA company with lots of people on here in the USA, and superchargers sold primarily in the USA until recently... its been a non-issue. You are correct that they can treat you differently in other countries, but I dont know the law where you are.

[neographikal]

What I'm saying is that there could be cases where it is not clear where the problem has originated and that could lead to problems claiming warranty. Say the battery would have degraded faster than expected after 4 years and would normally be replaced under warranty by Zero, Zero could make the argument (and most automotive companies in The Netherlands would) that fast charging by a third party supplied charger exacerbated the problem while Diginow doesn't believe that it did. Under the current terms on the Diginow website this can cause a discussion and where does that leave me as a customer?

In the USA it leaves you 100% covered by Zero under the magnuson moss warranty act. Short version is, in the USA the manufacturer needs to PROVE the aftermarket part or modification did all the damage to deny the claim.
As a USA company with lots of people on here in the USA, and superchargers sold primarily in the USA until recently... its been a non-issue. You are correct that they can treat you differently in other countries, but I dont know the law where you are.

The burden of proof is the other way around over here or at least it's not on Zero, so Zero can decline to service the bike because of the modifications. Then it's on the customer to prove they should service the bike which isn't doable. In the US the burden of proof is on Zero and it's not doable for them to prove that the SC did the damage because they didn't test the SC, so they won't bother and probably just service the bike.

So unless either Zero (preferable) or Diginow gives an absolute guarantee like many tuners do, in case of problems with the bike you would be in a very uncertain position as a customer over here. Zero could show good faith by doing it despite the lack of obligation, but if they change their policies the customer wouldn't have a leg to stand on.

[dennis-NL]

In the meantime in the Netherlands:
charging with V2.5.5 in the new bellypan, on my own risk... hoping both Zero and Diginow will be good neighbours might something occur in the future.
For now their intentions are for me enough to enjoy fastcharging bellypan from Diginow over a chargetank from Zero.
 

[Electric Cowboy]

So far 2 users had battery degredation issues which were not related to their SCv2.5 and Zero replaced their batteries for free under warranty. If thats not good enough for you, than don't get one. Zero has demonstrated their position as have we.

Actions speak louder than legalese.

Zero is doing their best to be their for the customers, but there are a lot of people that try to take advantage of them. You have even seen that we have had the same. Immagine someone screwing with their bike, breaking it then telluing Zero they need to fix it for them for free. Zero looks at the bike and then politely tells them to go choke on it. Without doing things the way they are nasty, customers could really damage them. I have been privvy to seeing several nasty customers trying to rip Zero off. not everyone is like us. One person set their bike on fire to tried and get a new one free blaming the fire on Zero...  Thats the level of fucked up some people are. Sadly our community also has them.

Actions speak louder than legalese.

Also inrelation to EU, Zero USA has informed distributors that they can not say putting our product on the bike voids the warranty legally. Zero USA and many of the other distributor branchs out there are looking out for the customer. Eventually even the shitty guys have to escalate to Zero USA.

[Drij]

Hi Guys, do you maybe have a progress update for us guys still waiting on our orders?

[MVetter]

Sure! Drop me an email at morgan@diginow.it so I can give you an update because I don't know who you are based on your forum name

[Electric Cowboy]

Hey guys, so I am going to move all updates to the indiegogo thread to keep everything synced up in one spot. Going to do an update there now.

[neographikal]

Had a talk with my dealer about the warranty on the bike if a Diginow charger would be installed. He even has one bike with a SC on sale in the shop  and he pressed Zero about the warranty during training sessions at Zero. He is quite upfront about his experiences with Zero and likes the SC himself, so I trust him to be fair here.

As I suspected Zero Netherlands will not serve warranty claims once the bike has been modified. The reason my dealer gave was exactly the one I was quoting here earlier (asked an open question, did not steer him in any direction): European law is different from the law in the US and allows the manufacturer to deny warranty after modifications have been made. Zero NL will do so after installation of the SC.

Which total crap, otherwise I would have ordered one tomorrow, especially now my stock charger seems to be giving up after six whole months lol. Luckily, that is going to be fixed under warranty, but still.

[nevetsyad]

Unplug the SC if the bike needs warranty work and return it to the dealer for work stock?

[Mudface]

I've been told the same by Zero HQ europe

[neographikal]

Unplug the SC if the bike needs warranty work and return it to the dealer for work stock?

Zero could see it was charged with a different charger from the logs of the motorcycle. Dunno if they would check that though. Still if they did, bye bye warranty. Stupid situation, the SC is superior to the charge tank in every regard but the policies at Zero are different in the EU than in the US.

[MVetter]

I don't know how to say, "this is not true" other than to say, "this is not true". Note: I am absolutely NOT calling you a liar. What I am saying is that Brandon has personally spoken to the head of Zero NL while he was here at Zero HQ. Aaron Cheatham of Zero US has assured both us and the general public many times that our stuff does not impact the warranty. If our stuff is proven to damage the bike then absolutely the warranty is voided. That's totally fair and what we expect!

Please, if you are at all concerned I suggest you email Aaron and ask if there is any difference in the stance between Zero US and Zero EU.

[Mudface]

Morgan, I suggest Diginow gets that in writing from Zero because Zero in Europe seems determent to keep people away from Diginows product. (keeping me away from buyng a Zero in turn).

[aaronzeromoto]

All,

Zero Motorcycles's Limited Motorcycle warranty IS available in writing.  It is available online and in the owners manual. It does not differ by region.  See it here:  https://www.zeromotorcycles.com/warranty/

 It also very clearly states:

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

- Damage, malfunctions, or performance problems caused by the installation or use of any charger not sold or approved by Zero;


Thus, the simple act of installing any third party charger does NOT void your warranty.  Zero  Motorcycles just doesn't cover damage, malfunctions, etc that are caused by the installation or it's use.  It's the same for every third party product that Zero doesn't sell directly and the same for all such products sold for motorcycles.

When any issues arise, Brandon and I speak directly and always are able to come to an accurate decision.

Regards,
aaronzeromoto

[MVetter]

Thanks, Aaron!