I ride a 2013DS 32000km with 12.5kW battery replaced previous owner (11.4kW battery was fine, but <free> recall by Zero because of possible production error).
Ride in any weather for over 10000km now and bike was/is perfectly performing.
Went to my new dealer and he was surprised:
* 2013 had better front brakes (Nissin) than 2018 model (floating both pads on 2013, on 2018 1 side floating)
* he saw some other minor differences better on 2013
So on a 2018 model u would expect better, for sure because of the (his words) "insane" prices.
But, I'm really happy with my bike and its very reliable, sure I have my wishes.
Zero should/could offer:
* standard: 4kW/h charging in belly pan (really, no increase from 2013 till now is really like.........)
* optional: 8kW/h, 12kW/h, ... in belly pan (something like Diginow 2.5 proves it's possible), get rid of charge tank option, weight to high on bike
* standard: use all space available in dummytank for storage, maybe even possible get a helmet in there???
* standard: make frame wider and little higher (like "normal" bikes) to have the battery options: 8kW, 16kW, 24kW, ... (standard 8kW to keep price lower but still acceptable range for most)
* optional: faring with options: >10% , >20%, >30% increased range at 100km/h
* optional: battery heating if temperature <0 degrees in winter (now my charging sometimes will start after 1 hour, even if I've just been riding it in winter...)
* standard: LED
* standard: make the long front fender of DS/DSR model more rigid (I now have put the metal guard on it, so I don't get sick watching it bouncing on highway speeds, and more stable ride!)
* optional: 3 different seats (comfort)
* optional: ALL possible adapters connecting house / chargestations options to your bike and different lenghts of cables
* better communication with dealers and deliver items faster, watch out dealers will drop out (for sure if Honda, BMW or any large brand will making large quantities electric bikes in future)
* warranty on battery <80% capacity should be 200000km OR 10 years, AND 200000km on electronics/motor: so every potential buyer and owner is not thinking about it anymore. Also for reselling would be better.
* have a Europe based storage so bikes/items are cheaper and faster to get in Europe (my Givi topbox and Zero rack was 5 weeks waiting)