Feedback from France.
Delivery :It Take approx 8 days to deliver (end to end). Big shipping issue. Box (carton) was a little scratched.
Unboxing :Charger is well protected with lot of moss and bubble plastic. Protection could be enhanced with some plastic parts to fix the charger inside the carton to avoid move during shipping.
But charger was damaged during shipping
1 plastic gland was broken, and rear grid was damaged.
Support :I contacted David (evtricity). Support was fast and efficiency. David explained me how to repair the grid. He also propose me to send a new grid and cable gland.
I fixed the grid issue.
As it was not easy for me (french) to understand, we have planed a meeting with skype a sunday (really nice support !)
He take 1 hour to explain me in detail, with demonstration, how to change the cable gland.
Now it's clear, david will send me a new cable gland, and i'm confident about changing it.
If i wasn't, he proposed me to send back the charger to Germany for a free repair.
Usage :As the broken parts are only cosmetic, i can use the charger (carefully)
Tried yesterday in my track session. It change the life !
Charger work fine : 8kW charging power with onboard charger. Anounced time 50min to charge from 25% to 100%.
In fact, charging power start to decrease when bike reach 90%. So charge 90% to 100% take more time than charge from 0% to 90%. But it's probably the same wilth all safe charging solution to not damage the battery. Just remember you can charge from 0 to 80% in approx 1 hour ;-)
So, Great product, Great support. I strongly recommand Evtricity for this external charging solution !