I have had my Zero DS13 for 3 months, and have not had the same experience that I am seeing in this thread. My range seems close to the 9.8kwh version of the DS, but even then, I sometimes come up short. I do not have an in town comparison, but on the freeway at 65-70 mph in Eco mode it required recharging to make it home after 32 miles. I estimate the freeway range at 56 miles.
Several days ago I sent the following to Zero Inc (they have not responded yet):
I recently rode through town about 5 miles and out a country highway for 34 miles. The ride was steady at 55 mph except for slowing down for curves in the road and accelerating gradually back up to 55 mph. There was a net gain of 2,000 feet in elevation going out, so I figured that I was safe to make it back if I turned around at 50% power.
Although I drove with the same gentle acceleration and at slightly slower speeds on the return trip, I was down to 0% power after a total of 75 miles (68 miles highway and 7 miles in town). I was able to continue for the last 3 miles with 0% power on the display, but I still had full power for acceleration and maintaining speed for those last three miles through town.
It is possible that the reduced range going mostly down hill on the return trip was due to wind direction. In any event, my range is very close to what would be expected with a 9.8 kwh battery pack. I suggest that there is either a battery module missing or one is not connected.
I thought of one other possibility. If the on board computer calculates the remaining range based upon the energy used, it could be that the settings in the computer are for the 9.8 kwh battery back even though there is a 13.0 kwh battery pack on board. Is this possible?