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[LeftieBiker]

   I did buy through a dealer, but since I'm the first one to register the bike there is no reason they'd have the battery serial # written down. Anyway, Zero has responded to the log email, and it appears I am now registered with them. I had some pretty choice words this evening, though, for whoever put that emissions sticker on the bike...

[MostlyBonkers]

That's good news at least. I've emailed zero asking if they're willing to release their own utility for reading the log files. I'm probably not the first to do so, which is why Phreak went to all the trouble of writing one. It doesn't hurt to ask though. They might change their mind.

I think a few people have had teething trouble with their bikes, myself included.  I think it's all well worth it though. I really enjoy riding my DS.

[MostlyBonkers]

Emissions sticker? Some fool thinks they've got a sense of humour!

[LeftieBiker]

Emissions sticker? Some fool thinks they've got a sense of humour!

   I'm not even certain that's the right sticker, but given the location (upper left front of pack housing) and the lack of anything else with a battery serial number on it, I'm guessing that it is hidden on the half of the emission sticker I can't see. Another slightly odd thing: my zero app, which I downloaded last month, recognized the bike without me having to enter the serial number. Is that normal, these days...?

[MostlyBonkers]

This is your file header:

Zero MBB log

Serial number      b'2015_mbb_ca1a29_01119'
VIN                b'538SM7Z34FCG05269'
Firmware rev.      25
Board rev.         3
Model              b'SR'

This is mine:

Zero MBB log

Serial number      b'2014_mbb_0386e1_01141'
VIN                b'538SD5Z29ECB04470'
Firmware rev.      44
Board rev.         1
Model              b'DS'

---

Straight off the bat, I recommend you see about getting the firmware updated as it looks like yours is quite old.  It's probably never been updated.

I've attached the output file from your log.

The date/time stamps are either wrong or the bike has output data from October last year.  I found this section that indicates you (or a previous owner) keying the bike off and starting a charge:

02301  2015-10-04 01:44:12  Power off (key switch)
02302  2015-10-04 01:44:12  Sevcon power off
02303  2015-10-04 01:44:12  Battery module 00 disconnecting (module: 104.780V, system max: 0.000V, system min: 0.000V)
02304  2015-10-04 01:44:12  Battery module 01 disconnecting (module: 0.000V, system max: 0.000V, system min: 0.000V)
02305  2015-10-04 01:44:12  Key off
02306  2015-10-04 01:44:12  b'INFO:  Disabling External Chg 0 Charger 2'
02307  2015-10-04 01:44:12  b'INFO:  Disabling External Chg 1 Charger 3'
02308                       b'DEBUG: Reset: Power-On, External'
02309                       Power on (onboard charger)
02310                       0x00 0x01
02311                       0x01 0x01
02312                       b'DEBUG: Module scheme changed from None mode to Charging mode'
02313                       Battery module 00 disconnecting (module: 0.000V, system max: 0.000V, system min: 0.000V)
02314                       Battery module 01 disconnecting (module: 0.000V, system max: 0.000V, system min: 0.000V)
02315                       Module 00 CAN link up
02316                       Battery module 00 registered (module: 104.803V, system max: 0.000V, system min: 0.000V)
02317  2015-10-04 01:48:07  0x00
02318  2015-10-04 01:48:07  Module 00 CAN link up
02319  2015-10-04 01:48:08  Sevcon power on
02320  2015-10-04 01:48:09  Sevcon CAN link up
02321  2015-10-04 01:48:10  b'DEBUG: Sevcon Contactor Drive ON.'
02322  2015-10-04 01:48:10  Battery module 00 connecting (module: 104.739V, system max: 104.737V, system min: 104.737V)
02323  2015-10-04 01:48:10  b'DEBUG: Module 00 Contactor is now Closed'
02324  2015-10-04 01:48:10  b'INFO:  Enabling Calex 720W Charger 0'
02325  2015-10-04 01:48:10  b'INFO:  Enabling Calex 1200W Charger 1'
02326  2015-10-04 01:48:10  b'INFO:  Enabling External Chg 0 Charger 2'
02327  2015-10-04 01:48:10  b'INFO:  Enabling External Chg 1 Charger 3'


********************


This next section is gobbledegook, but I would hazard a guess that the bike is charging successfully and writing periodic entries to the log:

02331  2015-10-04 01:58:13  0x0a 0x00 0x00 0x00 0x03
02332  2015-10-04 01:58:17  0x1d 0x1c 0x3d 0x00 0x1d 0x9d 0x01 0x00 0xf4 0xff 0x01 0x00 0x01 0x1a 0x00
02333  2015-10-04 02:08:13  0x0b 0x00 0x00 0x00 0x03
02334  2015-10-04 02:08:17  0x1d 0x1c 0x3f 0x00 0x5e 0x9f 0x01 0x00 0xf7 0xff 0x01 0x00 0x01 0x1a 0x00
02335  2015-10-04 02:18:13  0x0d 0x00 0x00 0x00 0x03
02336  2015-10-04 02:18:17  0x1d 0x1d 0x40 0x00 0xeb 0xa1 0x01 0x00 0xf7 0xff 0x01 0x00 0x01 0x1a 0x00
02337  2015-10-04 02:28:13  0x0e 0x00 0x00 0x00 0x03
02338  2015-10-04 02:28:17  0x1d 0x1d 0x42 0x00 0xba 0xa3 0x01 0x00 0xf1 0xff 0x01 0x00 0x01 0x19 0x00
02339  2015-10-04 02:38:13  0x0f 0x00 0x00 0x00 0x03
02340  2015-10-04 02:38:17  0x1d 0x1d 0x44 0x00 0x8b 0xa5 0x01 0x00 0xf3 0xff 0x01 0x00 0x01 0x19 0x00
02341  2015-10-04 02:48:13  0x10 0x00 0x00 0x00 0x03
02342  2015-10-04 02:48:17  0x1e 0x1d 0x45 0x00 0x8d 0xa7 0x01 0x00 0xf6 0xff 0x01 0x00 0x01 0x1a 0x00
02343  2015-10-04 02:58:13  0x11 0x00 0x00 0x00 0x03
02344  2015-10-04 02:58:17  0x1e 0x1d 0x47 0x00 0x4d 0xa9 0x01 0x00 0xf5 0xff 0x01 0x00 0x01 0x1a 0x00
02345  2015-10-04 03:08:13  0x11 0x00 0x00 0x00 0x03
02346  2015-10-04 03:08:17  0x1e 0x1d 0x49 0x00 0x78 0xab 0x01 0x00 0xf7 0xff 0x01 0x00 0x01 0x1a 0x00
02347  2015-10-04 03:18:13  0x11 0x00 0x00 0x00 0x03
02348  2015-10-04 03:18:17  0x1f 0x1d 0x4a 0x00 0xc0 0xac 0x01 0x00 0xf3 0xff 0x01 0x00 0x01 0x1a 0x00
02349  2015-10-04 03:28:13  0x11 0x00 0x00 0x00 0x03
02350  2015-10-04 03:28:17  0x20 0x1d 0x4c 0x00 0x09 0xaf 0x01 0x00 0xf7 0xff 0x01 0x00 0x01 0x1b 0x00
02351  2015-10-04 03:38:13  0x11 0x00 0x00 0x00 0x03
02352  2015-10-04 03:38:17  0x20 0x1d 0x4e 0x00 0x66 0xb1 0x01 0x00 0xf7 0xff 0x01 0x00 0x01 0x1b 0x00
02353  2015-10-04 03:48:13  0x11 0x00 0x00 0x00 0x03
02354  2015-10-04 03:48:17  0x21 0x1e 0x50 0x00 0x7a 0xb3 0x01 0x00 0xf3 0xff 0x01 0x00 0x01 0x1c 0x00
02355  2015-10-04 03:58:13  0x11 0x00 0x00 0x00 0x03
02356  2015-10-04 03:58:17  0x21 0x1e 0x51 0x00 0x18 0xb5 0x01 0x00 0xf4 0xff 0x01 0x00 0x01 0x1c 0x00
02357  2015-10-04 04:08:13  0x11 0x00 0x00 0x00 0x03
02358  2015-10-04 04:08:17  0x22 0x1e 0x53 0x00 0xa5 0xb7 0x01 0x00 0xf6 0xff 0x01 0x00 0x01 0x1c 0x00
02359  2015-10-04 04:18:13  0x11 0x00 0x00 0x00 0x03
02360  2015-10-04 04:18:17  0x22 0x1e 0x55 0x00 0x0b 0xba 0x01 0x00 0xf3 0xff 0x01 0x00 0x01 0x1c 0x00
02361  2015-10-04 04:28:13  0x11 0x00 0x00 0x00 0x03
02362  2015-10-04 04:28:17  0x23 0x1e 0x56 0x00 0x34 0xbc 0x01 0x00 0xf6 0xff 0x01 0x00 0x01 0x1c 0x00
02363  2015-10-04 04:38:13  0x11 0x00 0x00 0x00 0x03
02364  2015-10-04 04:38:17  0x23 0x1f 0x58 0x00 0x6b 0xbe 0x01 0x00 0xf7 0xff 0x01 0x00 0x01 0x1d 0x00
02365  2015-10-04 04:48:13  0x12 0x00 0x00 0x00 0x03
02366  2015-10-04 04:48:17  0x24 0x1f 0x5a 0x00 0x3d 0xc0 0x01 0x00 0xf7 0xff 0x01 0x00 0x01 0x1d 0x00
02367  2015-10-04 04:58:13  0x11 0x00 0x00 0x00 0x03
02368  2015-10-04 04:58:17  0x24 0x1f 0x5c 0x00 0xea 0xc2 0x01 0x00 0xf5 0xff 0x01 0x00 0x01 0x1d 0x00
02369  2015-10-04 05:08:13  0x12 0x00 0x00 0x00 0x03
02370  2015-10-04 05:08:17  0x25 0x1f 0x5d 0x00 0x81 0xc5 0x01 0x00 0xf6 0xff 0x01 0x00 0x01 0x1d 0x00
02371  2015-10-04 05:18:13  0x11 0x00 0x00 0x00 0x03
02372  2015-10-04 05:18:17  0x26 0x20 0x5f 0x00 0x35 0xc8 0x01 0x00 0xf4 0xff 0x01 0x00 0x01 0x1d 0x00
02373  2015-10-04 05:23:21  0x00 0x31 0xc5 0x45 0x04 0x07 0x07 0x00
02374  2015-10-04 05:23:21  0x00 0x00 0xc5 0x45 0x00 0x00 0x00 0x03

**********************

Then we get a bunch of entries along these lines:

02375  2015-10-04 05:23:21  b'INFO:  Bmvolts: 117312, Cmvolts: 118000, Amps: 0, RPM: 0'
02376  2015-10-04 05:23:23  0x00 0x31 0xc5 0x45 0x04 0x07 0x07 0x00
02377  2015-10-04 05:23:23  0x00 0x00 0xc5 0x45 0x00 0x00 0x00 0x1d
02378  2015-10-04 05:23:23  b'INFO:  Bmvolts: 117250, Cmvolts: 117937, Amps: 0, RPM: 0'
02379  2015-10-04 05:23:32  0x00 0x31 0xc5 0x45 0x04 0x07 0x07 0x00
02380  2015-10-04 05:23:32  0x00 0x00 0xc5 0x45 0x00 0x00 0x00 0x21
02381  2015-10-04 05:23:32  b'INFO:  Bmvolts: 117312, Cmvolts: 117937, Amps: 0, RPM: 0'
02382  2015-10-04 05:23:37  0x00 0x31 0xc5 0x45 0x04 0x07 0x07 0x00
02383  2015-10-04 05:23:37  0x00 0x00 0xc5 0x45 0x00 0x00 0x00 0x5c

*********

This indicates that charging is complete.  Then there's this stuff:

03192  2015-10-04 05:28:11  b'DEBUG: Module State Change Requires Disconnect'
03193  2015-10-04 05:28:11  b'INFO:  Disabling Calex 720W Charger 0'
03194  2015-10-04 05:28:11  b'INFO:  Disabling Calex 1200W Charger 1'
03195  2015-10-04 05:28:11  b'INFO:  Disabling External Chg 0 Charger 2'
03196  2015-10-04 05:28:11  b'INFO:  Disabling External Chg 1 Charger 3'
03197  2015-10-04 05:28:12  Battery module 00 disconnecting (module: 117.132V, system max: 0.000V, system min: 0.000V)
03198  2015-10-04 05:28:12  Battery module 01 disconnecting (module: 0.000V, system max: 0.000V, system min: 0.000V)
03199  2015-10-04 05:28:12  Sevcon power off
03200  2015-10-04 05:28:12  b'DEBUG: Sevcon Contactor Drive OFF'
03201  2015-10-04 05:28:13  b'DEBUG: Module 00 Contactor is now Open'
03202  2015-10-04 05:28:13  b'CAN1 STUFF error. count=1'
03203  2015-10-04 05:28:13  0x12 0x00 0x00 0x00 0x03
03204  2015-10-04 05:28:15  Sevcon power on
03205  2015-10-04 05:28:15  b'DEBUG: Sevcon Contactor Drive ON.'
03206  2015-10-04 05:28:15  b'INFO:  Enabling External Chg 0 Charger 2'
03207  2015-10-04 05:28:15  b'INFO:  Enabling External Chg 1 Charger 3'
03208  2015-10-04 05:28:15  CAN ACK error
03209  2015-10-04 05:28:16  Sevcon CAN link up
03210  2015-10-04 05:28:16  b'DEBUG: Sevcon Contactor Drive OFF'
03211  2015-10-04 05:28:16  b'DEBUG: Sevcon Contactor Drive ON.'
03212  2015-10-04 05:28:17  0x26 0x20 0x61 0x00 0x6e 0xc9 0x01 0x00 0x00 0x00 0x01 0x00 0x00 0x1d 0x00
03213  2015-10-04 05:28:18  Battery module 00 connecting (module: 117.275V, system max: 117.265V, system min: 117.265V)
03214  2015-10-04 05:28:18  b'DEBUG: Charge Fault Occured'
03215  2015-10-04 05:28:18  Sevcon power off
03216  2015-10-04 05:28:18  b'DEBUG: Sevcon Contactor Drive OFF'
03217  2015-10-04 05:28:18  Battery module 00 disconnecting (module: 117.272V, system max: 0.000V, system min: 0.000V)
03218  2015-10-04 05:28:18  Battery module 01 disconnecting (module: 0.000V, system max: 0.000V, system min: 0.000V)
03219  2015-10-04 05:28:18  b'DEBUG: Module 00 Contactor is now Closed'
03220  2015-10-04 05:28:18  b'INFO:  Enabling Calex 720W Charger 0'
03221  2015-10-04 05:28:18  b'INFO:  Enabling Calex 1200W Charger 1'
03222  2015-10-04 05:28:18  b'DEBUG: Module 00 Contactor is now Open'
03223  2015-10-04 05:28:18  b'INFO:  Disabling Calex 720W Charger 0'
03224  2015-10-04 05:28:18  b'INFO:  Disabling Calex 1200W Charger 1'
03225  2015-10-04 05:28:20  Sevcon power on
03226  2015-10-04 05:28:20  b'DEBUG: Sevcon Contactor Drive ON.'
03227  2015-10-04 05:28:20  CAN ACK error
03228  2015-10-04 05:28:21  Sevcon CAN link up
03229  2015-10-04 05:28:21  b'DEBUG: Sevcon Contactor Drive OFF'
03230  2015-10-04 05:28:21  0x00 0x31 0xc4 0x45 0x04 0x07 0x07 0x00
03231  2015-10-04 05:28:21  0x00 0x00 0xc4 0x45 0x00 0x00 0x00 0x20
03232  2015-10-04 05:28:21  b'DEBUG: Sevcon Contactor Drive ON.'
03233  2015-10-04 05:28:21  Battery module 00 connecting (module: 117.024V, system max: 117.015V, system min: 117.015V)
03234  2015-10-04 05:28:21  b'DEBUG: Module 00 Contactor is now Closed'
03235  2015-10-04 05:28:21  b'INFO:  Enabling Calex 720W Charger 0'
03236  2015-10-04 05:28:21  b'INFO:  Enabling Calex 1200W Charger 1'
03237  2015-10-04 05:28:21  0x00 0x31 0xc5 0x45 0x04 0x07 0x07 0x00
03238  2015-10-04 05:28:21  b'INFO:  Bmvolts: 117437, Cmvolts: 118062, Amps: 0, RPM: 0'
03239  2015-10-04 05:28:22  0x00 0x00 0xc5 0x45 0x00 0x00 0x00 0x00

***********************

It seems to stop charging and then switch the charger back on for some reason, although the battery is fully charged.  There's a little section where the bike seems to time warp back to the Seventies:

03572  1978-11-10 20:18:06  b'VINFO:  Bmvolts: 117375, Cmvolts: 118062, Amps: 0, RPM: 0'
03573  1978-11-10 20:18:06  0x56 0x00 0x00 0xc5 0x45 0x00 0x00 0x00 0x06
03574  1978-11-10 20:18:06  b'VINFO:  Bmvolts: 117312, Cmvolts: 118062, Amps: 0, RPM: 0'
03575  1978-11-10 20:18:06  0x56 0x00 0x31 0xc5 0x45 0x04 0x07 0x07 0x00
03576  1978-11-10 20:18:06  b'VINFO:  Bmvolts: 117250, Cmvolts: 118000, Amps: 0, RPM: 0'
03577  1978-11-10 20:18:06  0x56 0x00 0x00 0xc5 0x45 0x00 0x00 0x00 0x00
03578  1978-11-10 20:18:06  b'VINFO:  Bmvolts: 117312, Cmvolts: 118000, Amps: 0, RPM: 0'
03579  1978-11-10 20:18:06  0x56 0x00 0x31 0xc5 0x45 0x04 0x07 0x07 0x00


**************

I've run out of time to look at this now I'm afraid.  At the start of the file you can see some riding activity.  I also noticed one or two errors like this one:  02201  2015-10-03 22:25:58  b'CAN1 BIT0 error. count=1'

I don't know whether they are benign or not.

I have a suspicion that either the bike or the app isn't managing to extract the log files properly.  That applies to my bike & app too.  It's worth having another go at extracting the two logs that I mentioned before when you get chance.

I hope that is of some use at least.  My approach would be to liaise with Zero and arrange to get your firmware updated.  That might just resolve the issue if you're lucky.  If not, then it might help indicate that there's a hardware fault somewhere.

[LeftieBiker]

   Thanks. I'll see what they say about this and proceed from there. How does a remote firmware update work?

[MostlyBonkers]

My pleasure. You have to take it to a dealer and I think they use a dongle or USB stick. It's not a remote thing like with Tesla's I'm afraid.

[LeftieBiker]

   If they can send me the thumb drive I can do it - I can follow instructions. If they have a Bluetooth shop device that has to be near the bike, then I'm about as screwed as if they had to replace an actual part.

[MostlyBonkers]

I think it might be one of those situations where they insist that a technician does it. You know when they have 'secret' codes to unlock a technician interface? They don't like sharing stuff like that because they don't want people fiddling and causing other problems. That's my guess, but it's worth asking. If I recall, are you in New York state? How far is your nearest dealer? It's warranty work, so I would expect they'll pick the bike up and give you a courtesy bike for the duration.

I'd be inclined to get it to a dealer regardless. There's a chance that they will upgrade the firmware and find there's still a problem. Best to leave it to them, in my opinion. It will also give you an opportunity to get to know your dealer and get  a feel for their service levels. If you're not happy with them, have a moan about here and it might just make a difference. If nothing else, you'll get tea and sympathy.  Well, maybe not the tea... ;-)

[LeftieBiker]

   I think I posted this somewhere, but the nearest dealer is about 90 miles away, if I remember correctly. Barely in range of the bike in warm weather, not in range now, even if I could survive the ride in the cold. I doubt very much they'd pick the bike up, especially as I had asked them for a quote before buying elsewhere. They quoted $17k for an S with the larger pack. I asked for a quote on an S with the small pack and Charge Tank, and they didn't respond. If it has to be brought to a dealer, I'd have to either rent a van equipped for hauling motorcycles, or pay a local bike hauler to take it both ways. None of those prospects look good to me...

   I just checked again, and they are 127 miles away, not 90. That *might* actually help me, I suppose, as they are more clearly not in range.

[Erasmo]

Maybe if you do a charging stop under the way, It isn't ideal but there should be a few things that can keep you busy for 2-3 hours.

[MostlyBonkers]

Worth asking them and if they say no, then ask them why Streetbike in the UK would do exactly that and it would be their pleasure!

[LeftieBiker]

Worth asking them and if they say no, then ask them why Streetbike in the UK would do exactly that and it would be their pleasure!

   Zero's probably-automated email to me said that they had informed the dealer I bought the bike from (3000 miles away) of the issue, so I'm going to wait until I'm actually in a conversation with Zero to start suggesting solutions. I really don't want to haul the bike 240 miles if I have any other choice.

[MostlyBonkers]

Just in case the original dealer gets in touch, I'd ask them why they didn't update the firmware prior to shipping the bike out to you.  I'd also be inclined to call your 'local' dealer and explain the situation and ask them if they're willing to help you out. The answer to that question should be: "Of course, sir. We are a Zero dealer, have qualified technicians and are here to help and service any warranty claims. When would you like us to pick the bike up and do you require a courtesy bike for the duration?"

Please keep us posted leftie.

[mrwilsn]

The dealer will bill Zero for the warranty work so they shouldn't care if you bought the bike from them or another dealer.

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