If you can get the logs from the bike, you could probably check some history of the battery pack.
I don't know how the logs look like on a SR/F, but I attach some lines of my FXS logs.
I guess that on a "Discharge level" line (I take here the example of line 09403):
AH is the depletion of the pack. My packs should have around 26 Ah of capacity (FXS 2016 with two 3.3 kWh packs). Consequently the value of AH (12 Ah) agrees with the SOC (52%).
L stands for the voltage of the lower cell, ie 3648 mV
H stands for the voltage of the upper cell, ie 3654 mV
What is l ? It seems often close to L in my logs, but I am not able to guess what it is...
B stands for the unbalance, B = H - L = 6 mV
PT is probably the Pack Temperature, 19°C
BT is probably another temperature, which one?...
PV is the Pack Voltage, 102215 mV
Since there are 28 cells in this pack, the average voltage of a cell should be 102215 / 28 = 3650.5 mV
That fits perfectly with the values of L and H.
If the logs of the SR/F are similar to mine, from the logs, you could probably be able to check some history of the bike, get the voltage of the pack along the previous months, and the voltage of the lower cell.
You should try to get them as soon as possible, since when the memory is full, the older data of the log are erased, and replaced by the new data.