If the cells were somewhat non-equalized, which I expect is normal if the bike was not regularly charged for equalization, it could take more than one charge/equalization cycle to top-balance them.
Note that 100% charge does not mean you have 100% of the original capacity (whatever that may have been when new). Each cell will charge to the same state of charge level (voltage) as when it was new, but it will hold less capacity as it ages. Assume 100% charge gave you 40 miles when new. It might give you 35 miles a few years and thousands of miles later.
What I disagree with in guidance I've seen here, is whether to keep the bikes plugged in for extended periods of time when unused. While this does take care of potential cell disbalances and keeps the bike charged, I've seen research that is against topping-up just to keep the battery full. And that batteries should be stored at considerably less than fully charged, when not in use for long time. I guess, whether to keep it plugged in or to plug it in only once in a while, would depend on how bad the BMS and other components are in terms of unequally discharging individual cells. If there was no BMS and other components that are "on" when the bike is "off" that cause disbalances when the bike is not in use, then keeping it unplugged is better. If the BMS/other components are really draining lots and unevenly from each cell, then the bike should be periodically charged to avoid the battery going too low, and equalized every now and then when in storage, then drained half-way again for storage for the rest of the off-season. Should be allowed to fully charge and equalize one last time before using it on a regular basis in the Spring - to maintain max capacity (otherwise, charge may not be able to achieve 100% due to disbalanced cells)...
Also, it is probably better not to charge to 100% every time and not to discharge to 0 every time. Research suggests that batteries lose less of their lifetime capacity if they are used in a narrower range of their SoC but charged more often.