I was told that one place has successfully lowered a few Zero bikes, Hollywood Electrics of course. I was also told that my dealership might not be able to lower it since it requires a bit of knowledge that if they haven't lowered one before might be a little difficult for them to do. I also would hate for my bike to be a test case. Basically what I would like to know is if anyone has ordered their bike and had it shipped to them from out of state? I live in PA and would have to have the bike shipped directly to my house from California, after buying it from Hollywood Electrics. I just would hate to do that when I have two dealerships that are close to me that sell the Zero. More for the reason when I need any service done to it, (hopefully not much) I would feel weird bringing a bike in that I didn't buy from them. Is it weird for me to think like that? Should I just buy from the one place that has lowered the Zero and not worry about taking it to my dealership when service is needed? I appreciate all feedback!
Are you saying you'd order the bike from Hollywood Electric just to get it custom lowered? Just my opinion, but it seems like overkill. This is not rocket science. I just reduced the preload on my rear shock to zero (using a screwdriver and mallet) and it significantly lowered the seat height (~2" maybe?). My 5'0" girlfriend sat on my 2014 Zero S yesterday after I lowered it and although she was on the balls of her feet, she was not straining in any way and it certainly seemed that should could ride it as-is with no problems. I also have a 140/60-17 tire on it now, and that alone lowers the bike about 0.8" versus a 150/70 tire. But for example in your case, if you're 5'3", these two mods alone, or with lowering the front slightly, may be all you'll need to be flat-footed.
As mentioned above, a motorcycle suspension shop can lower the rear shock by trimming the internal spacer, and these shops will do it via mail order (you can have your local dealer remove the shock and send it out to be modified). The issue is that the 2013, 2014, and 2015 rear shocks are different, and so unless someone has experience with that particular model, it is hard to say for sure what is possible. But for suspension shops, these kind of mods are standard, it's nothing that hollywood electric has some particular expertise in. Shock internals will be the same regardless of bike brand.
Lowering the front by lowering the triple-trees is dead simple, any shop anywhere could do it. You should just learn to do it yourself, two allen wrenches is all you need. Do it gradually, 1cm at a time, and test ride it to be sure it doesn't introduce any stability issues.
Things like moving the suspension mount point is certainly work you'd want done by a motorcycle suspension specialist, but it could be that a local motorcycle shop that does customizations has 10x more experience than hollywood electric at dealing with this issue. Are there any PA-specific motorcycle forums that might have more info on local shops that can be trusted to do suspension work?
Hope that help, Alan