Hi dhzehrbach,
I would like give a lengthy reply for your lengthy reply to make things clearer to both us and other members here whoever is interested.
Range. I do not use snow tires, I still use stock tires which were on the bike initially. But more importantly, range is not so important for me, as long as it is over ~ 150km. I am ok with the fact that I cannot achieve 225km because my bike i not fresh new, I do not ride with constant speed, etc. What I care about is that ZEV gives this figure, while 2015 ZERO S 12.5+powertank gives "298km city", where city should mean something closer to real world then driving with constant speed on flat ground. Even if we take their "227km combined" it it still higher and expected to be closer to real world. So it claims to provide more range then ZEV (now, not in 2013), so if choosing by this parameter I would go with ZERO now if I were to choose. I did not have that choice 2 years ago. Maybe it would not be wise for someone knowing how ZEROs really perform, but I am not saying I'm an expert here, just being an ordinary customer with some experience of ZEV LRC10 and no experience of ZERO. Yes, Zero is more expensive but not too much, 16540$ vs 13990$ for ZEV. Yes, I got a big discount for ZEV, but if I were to choose now I wouldn't have it so it wouldn't matter.
Care of the bike - you say I say I charge infrequently which is not good. The problem here is obvious and it is "definition". You have not defined "often" in user manual or anywhere else, it is not clear when I am supposed to stop riding. If it is on 50% battery and means I can only get 50% range otherwise "it will cut the life" then you should state so. Give figures. Like saying "range is 225km but this will cut the life, don't ride more than 150km or your bike will die soon(er)". Such things should be stated clearly and they aren't. My bike is not "several years old". I received it in November 2013, and covered ~ 4500km on it so far. Less than 2 years old and less than 100 charges. I know it wad built in early 2013 but still just above 2Y.
Fit and Finish. No, it is not fair and not relevant to note my crashes. The gaps and problems with front containers popping open were from day 1, I have discussed this with you back then. No, I do not wear snow tires. Yes, roads are crappy, but this is not relevant to gaps and container locks not holding when on good roads. I am ok when something pops open on a bad road, but not when it does so on a tiny bump on a good road. I am not sure how beta test discount is relevant to "fit and finish". If discount means worse fit, worse body parts, etc then you should have informed me beforehand, which you did not. I do not see how other stuff is relevant here (heated jacket, etc). This is for Service section I guess. Finally - yes, I mean that if I were to choose now, with my experience of ZEV and no experience of ZERO I would pay extra 2500-3000$ (since there would be no beta program now for ZEV) for ZERO which has built-in charger, better finish, better weather protection (at first glance) and MORE range, not less. I am not stating in any way that I got bad quality for money. I only state that quality was lower then I expected. Remember this is my first motorized transport, I did not know what to expect for given money, so I had build quality expectation of something like Yamaha T-Max.
Service sucks. I did not state it like this. My statement is more like "service sometimes sucks". My complaint is mainly about luggage rack issue. The issue comes from lack of communication from your side. You did not send luggage rack to Russia which was returned, that was the charger, I am not complaining about that case. Yes, I refused to pick up rack when it was in Latvia. Why? Because I have sent you in clear text the requirements for such shipment, and you did not follow the declared price part, which has caused issues. If lying on the forms was not right for you you should have informed me and I then would rearrange delivery dates at least, or waited until I would be in USA. Not informing me about you not following my instruction would cause me to pay way above 30$ - it would have cost me over 100€ if I were to receive the package. I do not feel right to pay 100€ for something which was intended as free. You see, if I were buying this part, I would be ok with this extra customs price - which would be less because I would know about your declared value and would ask you to send the package on a different date - when there would be someone in Latvia to pick it up fast, or again, waited until my USA trip. I am not ok with this amount when I am supposed to get it for free. Emails - prior to the arrangement of the latest shipment I have sent you at least 5 emails with questions about rack - either you ignored that part in my emails and replied with answers to other questions but not that one, or you did not answer at all. I have sent you emails for almost a year (or more) asking about this. This is the only question which was ignored by you, and ignored many times, like I did not ask at all. Any answer would have been ok, but I got zilch. There was one time when you said it was ready to be sent, then you said there are still issues with it and then there was long silence period.
Order of rack. Please remember this is the first time I buy a bike. It was SO OBVIOUS for me that IF I order luggage box IT MEANS i will be able to attach it, it did not occur to me at all that I need to buy an extra part to do this. AND you did not tell me about it UNTIL I have received the bike and found out I cannot use the box, and emailed you about it - then you said that the mount is not ready. This is lack of communication, again. And not fair from my point of view. "You bought a box only". Yeah right, like saying "You bought the bike, you did not buy a seat, seat is an additional part". Why buy a box without the mount? Maybe I'm an idiot? Is that what you thought of me when selling me the box without the mount? Or did you expect me to use it at home or tie it to the seat with some duct tape? You have not informed me that I would not be able to attach it. If you had, I would not have ordered the box at all!
So all the other stuff you wrote in the end is not relevant. Discount is great, free stuff is great. I am not complaining about this. My complaint was about situation with luggage rack which really sucks 200%. Good things do not negate bad things. At least not from my point of view.
Thank you for understanding, I hope this reply makes things clearer and lets you see that there was nothing untruthful in my posts.