Sorry to hear this flexydude. 3 weeks with the motor at the dealer does sound like a little long. I know they are busy but after what you have been through you'd think they would do it the same day. I know it's speculating but I would agree with Richard. It sounds like there is a lack of enthusiasm at the dealer to get this done for you. I've never heard anything but positive things regarding Hollywood Electrics, and hopefully others dealers will gain enthusiasm for their electric customers such a reputation like Hollywood Electrics too.
Do you know if the motor is the same type of motor? Round and silver? I'm not sure but I wonder if the reason it might have taken so long is they are working on fixing perhaps a weak link with the 2012 motors, and bringing it up to speed with their current technology. When you see the bike let us know. I'd be curious to see, and if so that explains a lot on why perhaps it took a while, and be very understandable if you are perhaps one of the first to get this. Let us know.
I know you were an early adopter with the 2010 and 2012, and while cool bikes, they were not designed by all the high level engineers that came in 4-5 years ago to design what would become the 2013-2015 platform which is amazing. I wish you could somehow trade your 2 bikes in and get a deal on a 2015. It sounds like you are an EV enthusiast and have just had real bad luck compared to most, and also then it seems like your issues were perhaps even further compounded by your dealer, but I don't know, that's just guessing based on others comments as well.
I guess I've been lucky but my 2012 Zero has been pretty reliable. I had the "glitch" early on, but got it fixed and its been good ever since. Although I was 3000 miles, away, my dealer was Hollywood Electrics and I had excellent service the whole time to talk me through anything.
I have had 2 sets of rear wheel bearings go out and a sprocket come loose on the motor. But I have my bike way way overloaded, and so exceeded the GVWR for the rear wheel by a lot, and I changed my own sprocket and didn't get it tight so all my issues have been my own doing for the most part. I have 75,000 miles on the bike now (see speedo snapshot below from
facebook) and all things considered, my Zero has been less troublesome than any bike I ever had from Honda, Yamaha, or Kawasaki. I never had a Harley because I heard how much they broke down, and it just wasn't my style. So for me the Zero has been the most reliable motorcycle manufacturer I have ever had experience with.
I hope they can get you all fixed up and whole again flexy, I think anyone in your shoes would feel frustrated. And it's the quick and easy response to feel upset about this and not want anything to do with it anymore. Sort of like a bad relationship breakup. There is an emotional factor no question when you put your trust in something and feel you were let down. But the more rational thinking you are usually as a person, the quicker those feelings go away and the more rational decisions you make. And I think most would agree the 2015 Zero's are perhaps the best bikes on the market right now, and would love to see you go that direction eventually and be happy with electric vehicles and motorcycles again.
Let us know about the motor as soon as you can! I'm very curious!
Terry