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[NoiseBoy]

The right price would be less than £5k which leaves me to find another £10k for a new one whilst still paying finance on the old one

Why are you paying for finance on a bike that doesn't work? I'm not sure what the US law is but over here the finance company is jointly liable for the item if it does not work and you can legally refuse to pay the finance instalments until the problem is rectified and you have a working item that you have contracted for...

Some wires have crossed somewhere. My bike works, I would just like a shinier faster one

[MostlyBonkers]

Flexy, you need to threaten them with legal action. There's no excuse for it taking so long.

[flexydude]

so finally after a month at the dealer, john logan called me and says they pulled the logs (took a month!?) and they saw nothing wrong. I am on the "list" to get a new , supposedely upgraded motor.  He says it wil be a few months at least because they are getting them certified to use on the bikes. So I guess I can still ride it, and just be prepared for the cutouts, since the latest software should allow it to continue running without shutting down. I will give it a try, if it only happens once a day or so I can deal with it for now.

[kcoplan]

Tried riding the bike to work today, figuring I could roll-off the throttle and repower during glitches, based on Protomech's experience.  Big mistake.  Glitch hit me about five or six times in a 15 mile ride in rush hour traffic on the freeway -- and throttling back while rolling did not restore power several of those times.  Had to wave my arms and push to the center median from a middle lane in four lanes of traffic.  Rolling reboots seem to work but can be awkward.

Hope I can make it home tonight (will stay near the shoulder as much as possible!) and I hope Zero comes up with a fix soon, but this bike is unrideable for now.

--Karl

[flexydude]

anybody know a lawyer? I wonder if this could be grounds for a class action law suit, as we have been duped into buying an overpriced machine that most of us are still paying for, that is not dependable and dangerous when it stalls out in traffic. every time I talk to john logan he has all kinds of excuses for why he can't fix all these bikes, and claims it has only happened to a few bikes, which mine happens to be one of. I really wonder if zero reads this forum.

[NoiseBoy]

I know plenty of lawyers but I doubt any of us could afford to hire one to take on a corporate case.  Justice in things like this depends on your budget.

[Cortezdtv]

Anyone who has an issue please pm me; I may be able to shed some light into your situations

[flexydude]

cortez, how do I send  pm?

[flexydude]

figured out the pm. Grand canyon cycles called and said a new motor is on the way, they should get it by december. I'm just going to pick the bike up till then and try to ride it, then bring it back when they get the motor. The dealer, Logan, is cool enough to bring it to phoenix for me to pick up , since he lives there. That saves me another 2.5 hour drive if i had to go all the way to Maier.

[kcoplan]

Just be careful riding, flexydude.  My bike is not "recovering" from the fault.  I am just glad I made it home alive on Tuesday.  Always have your eye on an escape route.

--Karl

[flexydude]

the dealer couldn't duplicate the fault, said it ran fine for a few hundred miles. so I'm hoping it will be  ok till I get the new motor.

[vchampain]

Keep us posted. Some of us had very annoying issues including very long down times (quarters or even a full year). Zero has to improve the ways they treat these "catastrophic case" and offer a fair compensation, in addition to the repairing they ow you. It would not cost them so much (these cases do not look so frequent) but for the poor guys like you (and me a few quarter ago) in this situation it makes all the difference !

For the whole Zero users community I really think that a fair treatment for these cases is an absolute must - everybody is ok to have some small fixes, but no one should be confronted to year long waits without any offer for compensation or substitution bike. And this should not happen through a legal action !

The positive thing is, as far as I am concerned, I did not encounter any new issue on either of my bikes (2012 XU and 2013 DS) since the last fix...

[mikeisted]

I think the class action idea suffers from the problem that there are relatively few of us, geographically spread under different legal regimes.  So here in the UK, we do not have a lemon law but do have quite clear UK and EU directives around safety and quality.  With my current 2012 ZF9 issues, I am having to look at these very carefully...

[flexydude]

just got off the phone with zero, my 2012 ds has been at the dealer for over 2 months, they told me that the new motor should be there at the end of november. Well now zero says they don't know when they will get the new motor, as they are being made in fukking china!!

[Electric Terry]

Oh man, I am sorry to here this.  Like with what was stated above, since these cases are so far and few between, it would be nice if Zero could contact each of the few of you that seem to have a problem like this and somehow find out if instead of trying to fix a problem on a 2012, which might only logically, have a slightly lower priority importance than perhaps working on the newer models and find out if trading you up to a newer model for a compensated price difference would be a possibility for those customers who are interested in that possibility.  Because that could be done right away and get you riding again, vs having to wait for parts to fix an older 2012.  What do those of you that are having issues think about something like that?  Flexydude I'm sorry to hear about this.  I remember reading this thread a month or so ago and was hoping you would be fixed by now.  Thinking of your situation is the main reason I'm bringing up a suggestion like this to see what people think about it and how it should work.