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[protomech]

I expect all production 2013 Zeros will get a recall letter in a short period of time.

[Justin Andrews]

I'll see if my bike needs the recall, or if it got an early reprogram with the recall software. Mine was given a fix for the glitch in early November, and Zero seemed pretty keen to flash the Sevcon as well as replace the motor.

Zero need to take another look at my bike anyway as it still dying when it gets damp, which is a tad irritating...

[LiveandLetDrive]

If Zero wants to be like Tesla they should make it possible to flash through the app, like you can upload the logs.

I'm going to the HQ anyway to pick up my second set of batteries so no inconvenience for me!

[hein]

I've had 3 or 4 cut-outs in 3000 miles on my 2013 Zero-S 8.5
Twice when I slammed open the throttle for max power 1) entering a highway, and  2) overtake.
Cruised to the side. Off-wait-On cycle and it got going again.
It was 'Unpleasant' and could have been dangerous, but it did not get too scary.

I'd love to be able to do an update myself, with USB or APP, but I suppose one does not want to be responsible to 'brick' a motorcycle and for that reason will tolerate a ride to the dealer
(Dealer is at the top of my bike's range... will have to charge over lunch or something).

Hein

 

[WindRider]

I don't expect that Zero will allow owners to update Firmware.

When my 2012 was updated I watched the mechanic do some of it and it involved some special tooling, a lot of plastic coming off, and plugging special connectors into special places. 

In the current form, there is likely too much risk for Zero to turn that over to owners.   

With some engineering for future models it might be possible but I just hope that they get it to a stable working state and updates are not required.

[dkw12002]

Not for recalls like this where safety could be involved. They need to be sure the work was done right. 

[protomech]

They could deliver "recalls" via over-the-air firmware updates like Tesla, and verify that the update has been received and installed.

[dkw12002]

Dealers might not like to see that.

[dkw12002]

My 2013 Zero S is getting the update today. I am hoping it might even prevent the need to double boot the bike. Today for the first time, it took 3 boots to get the bike rolling too, so that wasn't a good sign.

[zerotracer]

dkw12002 - What production number are your bike ?, And do you know what month it has been build ​​in ?

My dealer lives about 800 km. from my home, so I don´t hope my Zero is "Infected"

It sound like the glitch will appear if you accelerate quickly at full throttle 

[Richard230]

I stopped by my dealer today and asked if they could set up an appointment to perform the firmware update.  But they couldn't do it yet as they said that they needed some additional equipment to perform the task.  They said they would give me a call when they have what they need and can schedule the work.  Fortunately, I live only 10 miles from my Zero dealer.

It has been so warm in the morning lately, that my bike has been starting right up every morning.  The last two days it was 60 degrees at sunrise.  Normally in January I would expect a low temperature of 35 degrees F and an additional boot-up to get going in the morning.   

[LiveandLetDrive]

Sounds like they placed the controller port about as cleverly as the key for the battery retaining bar.  (Or the main key for that matter.)

Tough luck for dealers but the amount of recall work they get to do shouldn't be propped up for that reason at customers' expense.  I don't think over the air updates are coming to us current owners but just something they should strongly consider as they mature and have the engineering capacity to make improvements.  As Tesla has demonstrated, over the air updates are awesome for both manufacturer and customer whether it's added features over time or avoiding annoying and costly recalls.


Edit:  Got my recall notice by certified mail this morning 1/17!  Was hoping for something more exciting when I had to go to the post office to pick it up...

[Justin Andrews]

I'd never have said that the programming / comms ports were hard to access...

On the 2012 the MBB OBDII style controller port is very easily accessible without unscrewing anything. (just under the front "tank" fairing)

Getting to the Sevcon controller is slightly harder, and requires you to remove the seat, the panel protecting the Sevcon then can be lifted up.

The BMS port is behind a cap on the front of the battery box (next to the BMS indicator window) I've not popped this one open yet however.

[zerotracer]

Excited to hear about the firmware update and hope it permanently solve the glitch problem 

But why is it only some of the bikes there has the problem ?

[SK]

Received the recall notice for this today via email with letter attached as a PDF.