Ultranar, I was thinking the same thing. Fortunately, I had not ridden my bike all that long before the power tank was connected to the system. I had ridden about 650 miles and I believe my number of recharges was around 15 to 18. Installing a brand new battery into a used pack would logically seem to cause some confusion for the BMS, but I am really just armchair guessing, as I have no idea how the BMS really functions when individual battery modules start showing different voltages, or remaining kWh, after being used for a while during a ride. Perhaps the system goes nuts when the balancing voltage, or differential power remaining, between packs goes beyond a certain value?
I sure hope Zero can figure out a solution for you, as the "power tank" is a nice option and was well worth the extra money for me. I am sure that Zero want to be sure that the power tank is on firm engineering ground before selling any more of them.
It will be interesting to see what Motorcycle.com has to say about the SR with the power tank (factory installed) that they are evaluating right now. I suspect that once they finish their review that test bike will be passed along to Cycle World or Motorcycle Consumer News
later this year for them to review also. No doubt Zero would not like the magazines to have the same problem as you are having.