Both maximum and nominal capacity ratings are calculated by multiplying a certain pack voltage times nominal bank capacity.
Maximum capacity selects the charge cut-off voltage 114 V. 114 V x 100 Ah is 11.4 kWh.
Nominal capacity selects an intermediate voltage of 100 V. 100 V x 100 Ah is 10.0 kWh. Note that the pack voltage will vary from 114 V to approximately 86 V as it discharges; so 100 V is a rough approximation of average voltage over the entire range of discharge.
Nominal capacity is a rough approximation of actual energy stored in the pack, but it's much closer than maximum capacity. The ZF11.4 pack can never provide 11.4 kWh under any remotely reasonable circumstances, but probably can provide 10.0 kWh under moderate discharge and temperature conditions.
Another way to think of it is approximating distance traveled in two ways:
1. Total trip duration times highest observed speed (= maximum capacity)
2. Total trip duration times a median observed speed (= nominal capacity)
All this is another way of saying, 10.6 kWh energy used for a "full" charge of the pack is pretty good; Zero probably doesn't permit full discharges to the manufacturer's cutoff voltage (perhaps 90-95% total energy) and charging wall-to-battery is probably around 85% efficient. 10.0 kWh * 0.90 / 0.85 = 10.6 kWh to charge, approximately.