In today's newspaper's business section was an article titled “Quick revamp of iPad leaves some miffedâ€, written by Heather Somerville of the Bay Area News Group. The article claims that “there has been a backlash from consumers who say that the short life span of Apple products is becoming wearisome – and expensiveâ€. I don't keep up on high tech gadgets like iPads, as I have enough trouble just trying to make a phone call from my flip-open cell phone, but it appears that Apple has revamped their latest full-size iPad just 7 months after releasing the third generation of the device.
The article says that many customers were “irked that they just spent $500 on what they thought was a cutting-edge tablet, only to watch it fall to near obsolescence on Tuesdayâ€. One customer was quoted as saying that Apple should have told him that the iPad that he bought on Sunday would be outdated within 48 hours. A poll of about 1400 Apple users by a website showed that 83% of the responders “felt cheated†by the latest iPad announcement.
But the article quotes Stephen Baker, VP of the NPD Group, as saying: “I don't think they (Apple) owe people anything. If the iPad 3 worked for you great two days ago, it still works for you today, so I don't know why you would feel cheatedâ€.
While I don't think there is too much comparison between Zero's electric motorcycle marketing plan and that of Apple's product marketing (don't they wish), I found the statements and comments in this article interesting.
In Zero's case, the important thing is that they continue to support their customers with good warranty and after-purchase service and keep up the R&D pace, even if it means that existing customers bikes don't have the latest performance technology. After all, when they bought it, it was what they wanted and felt that they needed at the time. Just like current iPad users, if it worked then it still works now and frankly, if you were buying most any motorcycle, much less an EV, resale value was probably not at the top of your concerns at the time of purchase.