Ultra, that seems to be a thing in many places. It's not so much Chargepoint, but the people who own the charger who are at fault. They bought it from chargepoint, probably are a member of the chargepoint network but THEY own the thing, not chargepoint.
They probably bought into the whole electric thing on the dream that it's NEEDED and they'll be in constant demand and people will come solely to their business and spend millions of dollars just because THEY have the magic charger that gives out the extra sniffy unicorn farts~!!!
THen they find out it cost them 4k or more to have the thing put in, by the certified electrician, after pulling the city permit and paying a few hundred extra for that bla bla bla. Then they have to pay chargepoint $$$ every month for the name, and split the profits. Now lets look at the cost of the electric, is it TOU, is it Prime or Non Prime time charging? Oh don't forget the boost in insurance costs because you are charging electric cars now, and the fire potential.....
So the thing ran for half a year, then broke, because some mouth breather forced it to get it out of their car. They never made any profit off it, and now are making ZERO income period off it, but still are in the contract for $$ a month to use the chargepoint name, and it will cost 800 more dollars for the new switch, well, the entire cable assembly actually, they won't sell just the switch, AND the certified electrician to repair it. Oh lets not forget the 4 month backlog on the cables, they are out of stock.
Sooo.....They decided to let it rot, it's a money suck on them, not to mention, the people who DO charge there don't shop at their store anyways, they go get their starbucks coffee, and then just sit there, taking up a parking space for an hour and a half, leeching their free wifi so they can update their selfie on fakebook and bitch about how inconvenient that charging location is for them.
I have a feeling there are going to be a LOT of broken chargers in the future. Unless YOU / WE want to pay 75 cents to a dollar a KW/hr to make it profitable for someone to put one in, (I think we all know the answer to that one) I just don't see it happening for long. The govt grants are mostly bullshit and so restrictive, and I don't think they cover continual maintenance and repairs.
Oh and just wait until the states figure out how to tax them more and the price to charge is 3 dollars per Kw/hr because of all the extra fees and taxes
Aaron