I bought mine to ride. I looked at a lot of bikes out there, and it had the best specs that I seen.
I honestly can not see a person, buying ANY bike of this type, and playing a Ferris Buehler's friend Cameron's dad with it, putting it on a pedestal never to be touched. F that, I wanna bust this things cherry .. because THAT is also 'rich boy's ' bragging rights too. Although I am not rich, I can share the same want to brag right?
I don't see myself unique in this desire either. People don't buy what are essentially racing bikes and say, oh NO, I never touched it !!
I also looked at feedback and forums, NO not the companies forum because of course THEIR product is better than anything bla bla.
I wanted an honest feedback from people who had the things for a while. This forum seemed one place for a fair shake on many bikes.
I went with the Energica because it looked decent, the price was about ballpark, the specs were awesome, BUT... their customer service, was spot on, you got someone to talk to you about the bikes, in vivid detail, AND when issues did come up, they were right there to fix them, so Ive seen on many forums. THAT IS HUGE !!! The bikes were also available to buy, RIGHT NOW, not 6 months down the road.
Customer service is king IMO:
NOTHING pisses you off more then spending a ton of money on a new.. whatever, and once the money is spent, they don't know you anymore!!
Another big issue was Warranty work and recalls. Many of the other brands had huge problems, essentially in one instance, almost an entire years worth of production was recalled due to this and that. Then I see 'common problems'. yah that's a known issue, deal with it type thing. THAT is not cool either, ok you KNOW it's not right, why don't you FIX IT, instead of waiting for someone to buy the thing, have it crap out on them and then fix it after they figure out that you should have done so to begin with!
I did not see many issues with Energica Bikes, which is another HUGE PLUS. To be honest, YES they DO have minor issues, buggy software comes up, but it's not performance hindering, however would be nice to see something done about it.
You get what you pay for, is the Energica line expensive, YES, but, is it going to be recalled in a year because the batteries are burning your balls off, or the tires falling off due to faulty this or that etc? Have not seen that with this brand .vs. so many others, and they have been around a while now, to cement their solid reputation in.
So far, any issues I have had, warranty or not, have been promptly replied to, in one case, the amount of 'service' offered to me, was far FAR beyond what I ever could have imagined.
Now that I have had the bike for a year myself, and from the main complaint I have heard from others is...the ONLY thing I can say is I wish they'd answer e mail inquiries a bit faster. Hire someone to read / filter / sort - assign them if you must, but that customer service thing there will cost you a LOT of reputation over time.
If you start to see things in a forum, well yah, it's a nice bike but you can never get in contact with anyone over there. that will hurt a TON. I know things get busy etc etc but that little thing right there can hurt a lot if left unattended.
Also, how many of the other bikes are out there, where you see the companies service rep, answer direct questions about their product ON the forums, like this one right here? You see Energica's rep right in this forum helping people out. While I do not pay too big attention to all the other E bikes out there, do you see this level of support for any of the other brands, besides an occasion showing to whore out a new product etc etc? They could easily say, well contact customer support at bla bla, or monetize it, but instead they stand solidly behind their product and SUPPORT it and the owners.
There is much more to a bike, than just it's looks, even if it's a rich boy's toy.
Since we are talking rich boy toys, I see that Ducatti came out with a new street warrior. Be interesting to see how it stands up next to the Energica.
Aaron