Zero (0%) Percent - is the LOWEST voltage the manufacturer of the battery pack says you should EVER allow it to drop to.
For a,lets say 300 volt bike, like the Energica, this might be 280 volts, is the 0% State of Charge Point.
One Hundred (100%) Percent - is the HIGHEST voltage, and typically the recommended voltage that a manufacturer of a battery pack says you should EVER charge the batteries to. For the same 300 volt bike, this might be around 330 volts, is the 100 % state of charge.
Anything you do that pushes the actual voltage above or below these two points, (280 - 330 volts), is out of tolerance and very likely DAMAGING your batteries.
LiPo's (Lithium Polymer Batteries, which is what most the manufacturers use due to the energy density. Some may call them Li Co, which is short for Cobalt) do NOT like being pushed outside their voltage envelopes AT ALL, and can damage very easily when you do so!
If you are charging and it's showing 100 percent, and when you remove the charge, it very quickly drops to 97 or 98 percent. Armchair troubleshooting, that right there tells me that you have an aging / failing battery pack, or a pack with a damaged cell, or arm that got way out of whack on balancing. The charger is 'pushing' it to 100 percent by impressing on the bad cell / bank until it's voltage rises high enough to meet the normal 100 percent, but that is just a surface charge. The moment you take that external energy away, it quickly falls to it's real voltage, 97 percent charged.
Surface charge means there is very little energy density in it, you may show volts, (which is how it determines your SOC on charging for the most part), but no real (proper) chemical action is happening, so after a short rest, or a very brief use, that surface charge quickly dissipates, and the REAL, at rest voltage of the batteries appears. (One that is proper and chemically stabilized) (think of a mug of beer and drinking the foam sitting on top of that mug, which would be the surface charge), THEN actually getting to the REAL beer. Is there some beer in that foam? well, yah, but not much. The foam will disappear very quickly, and the glass will drop from being 100 percent full to 97 percent full.
Aaron